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Alberta Supports Contact Centre

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Job Details

Agent, Booking - Travel Agency

Employer

Banff Tours

Date Posted

April 22, 2026

Languages

English
  • Location Calgary, AB
  • Earnings $20.00 hourly
  • Work Hours 20 to 40 hours per week
  • Position Seasonal Part Time Leading to Full Time
  • Vacancies 1  Vacancy
  • Closing Date May 12, 2026
Job Requirements

Employer

Banff Tours

Languages

English

Education

No degree, certificate or diploma

Tasks

  • Calculate cost of travel and accommodations
  • Handle reimbursement in case of transportation and hotel reservations cancellation
  • Recommend suitable products
  • Supervise clerical staff or other travel counsellors
  • Manage difficult situations with customers
  • Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
  • Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
  • Attend to cancellations and schedule changes
  • Make transportation and accommodation reservations using computerized reservation and ticketing system
  • Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs

Student status

  • Full time enrollment
  • Part time enrollment

Computer and technology knowledge

MS Office

Travel bookings

  • Individual travel
  • Group travel
  • International travel

Type of experience

Call centre

Geographical areas of specialization

  • Canada
  • United States

Work conditions and physical capabilities

  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Work under pressure

Own tools/equipment

Computer

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Dedication

Screening questions

  • Are you authorized to work in Canada?
  • Are you available for shift or on-call work?
  • Are you currently a student?
  • Do you live near the job location?

Employment terms options

Shift

Experience

Experience an asset

Workplace information

Hybrid

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Financial benefits

Life insurance


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Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Agent, Booking - Travel Agency is part of the following larger National Occupational Classification (NOC).

Interest Codes

Travel Counsellors
SOCIAL

Interest in persuading clients by promoting particular destinations, tour packages and other travel services, and by selling single-fare tickets and package tours

METHODICAL

Interest in operating computerized reservation and ticketing systems to make bookings and reservations; and in providing travel details to clients regarding destinations, transportation and accommodation options and costs, and recommending suitable products

INNOVATIVE

Interest in compiling information to investigate new travel destinations, hotels and other facilities and attractions

Reading Interest Codes
A Quick Guide

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Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

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