Application Support Analyst

Employer

Portage College

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Work setting

• Public sector
• Post-secondary educational institution
• Information technology
• Troubleshooting
• E-learning (online learning)

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Computer and technology knowledge

• Android
• Information Technology Infrastructure Library (ITIL)
• iOS
• Internet
• Desktop applications
• Multimedia software
• Presentation software
• Communication software
• Web service design
• Mac OS
• MS Office
• MS Windows
• Wireless networks

Area of specialization

Cybersecurity

Security and safety

Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking

Experience

1 year to less than 2 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• As per collective agreement
• Group insurance benefits
• Life insurance
• Pension plan

Long term benefits

• Long-term care insurance
• Maternity and parental benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• On-site recreation and activities
• Other benefits
• Paid time off (volunteering or personal days)
• Team building opportunities
• Parking available
• Travel insurance
• Wellness program