Automotive Service Manager

Employer

Service Contact Web Inc.

Languages

French

Education

No degree, certificate or diploma

Work setting

• Motor vehicle repair shop
• Management

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Determine merchandise and services to be sold
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Conduct performance reviews
• Supervise office and volunteer staff
• Appraise clients' needs or eligibility for specific services
• Assess client's needs and resources to recommend the appropriate goods or services
• Supervisory Experience
• Recommend products or services to customers

Supervision

• 5-10 people
• Telephone operators

Computer and technology knowledge

• Electronic scheduler
• Word processing software
• Database software
• Electronic mail
• MS Outlook

Area of work experience

Reports and records

Security and safety

Driver's validity licence check

Transportation/travel information

• Willing to travel
• Willing to travel regularly
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability

• Adaptability
• Analytical
• Collaborative
• Creativity
• Efficiency
• Energetic
• Goal-oriented
• Hardworking
• Integrity
• Outgoing
• Positive attitude
• Proactive
• Quick learner
• Time management
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Interpersonal awareness
• Judgement
• Organized
• Team player
• Maturity
• Patience
• Resourcefulness
• Ability to multitask

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you have the required certifications listed in the job posting?
• Do you meet the language requirements listed in the job posting?

Experience

1 to less than 7 months

Employment terms options

Day

Workplace information

Remote

Support for persons with disabilities

Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

Does not require Canadian work experience

Support for youths

Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

Provides awareness training to employees to create a welcoming work environment for Veterans

Support for mature workers

Applies hiring policies that discourage age discrimination