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Alberta Supports Contact Centre

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Job Details

Call Centre Agent - Customer Service

Employer

Contact Centre Growth Corp

Date Posted

April 15, 2024

Languages

Bilingual
  • Location Work from home
  • Earnings $19.50 hourly
  • Work Hours 35 to 40 hours per week
  • Position Permanent Full Time
  • Vacancies 5  Vacancies
  • Closing Date May 19, 2024
Job Requirements

Employer

Contact Centre Growth Corp

Languages

Bilingual

Education

  • Secondary (high) school graduation certificate
  • or equivalent experience

Work setting

Business

Tasks

  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for refunds and credits
  • Issue receipts and other forms
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Receive and log complaints
  • Receive payments

Computer and technology knowledge

  • Database software
  • Internet
  • MS Windows
  • Google Drive

Type of experience

Call centre

Security and safety

Criminal record check

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Repetitive tasks

Own tools/equipment

  • Computer
  • Internet access

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner

Screening questions

  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • What is the highest level of study you have completed?

Experience

1 year to less than 2 years

Workplace information

Virtual job

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.

Interest Codes & Abilities
The Call Centre Agent - Customer Service is part of the following larger National Occupational Classification (NOC).

Interest Codes

Call Centre Agents
METHODICAL

Interest in copying information to take orders for goods and services

SOCIAL

Interest in speaking with customers to respond to enquiries and emergencies

innovative

Interest in investigating complaints and in responding to emergencies

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Learn More

Abilities

Compared to my abilities

The abilities related to this job are shown along with your selected abilities.

Typical ability expectations for this job
Selected abilities

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Learn More
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