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Call Centre Agent - Customer Service
Employer
Contact Centre Growth CorpDate Posted
April 15, 2024Languages
Bilingual-
Location Work from home
-
Earnings $19.50 hourly
-
Work Hours 35 to 40 hours per week
-
Position Permanent Full Time
-
Vacancies 5  Vacancies
-
Closing Date May 19, 2024
Employer
Contact Centre Growth Corp
Languages
Bilingual
Education
- Secondary (high) school graduation certificate
- or equivalent experience
Work setting
Business
Tasks
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Receive payments
Computer and technology knowledge
- Database software
- Internet
- MS Windows
- Google Drive
Type of experience
Call centre
Security and safety
Criminal record check
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Repetitive tasks
Own tools/equipment
- Computer
- Internet access
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Screening questions
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- What is the highest level of study you have completed?
Experience
1 year to less than 2 years
Workplace information
Virtual job
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes
- METHODICAL
-
Interest in copying information to take orders for goods and services
- SOCIAL
-
Interest in speaking with customers to respond to enquiries and emergencies
- innovative
-
Interest in investigating complaints and in responding to emergencies
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Abilities
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