Front Desk Agent

Employer

Grande Prairie KOA Journey

Languages

English

Education

No degree, certificate or diploma

Work setting

• Hospitality industry
• Rural area
• Campground workers

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

Student status

• Full time enrollment
• Part time enrollment

Computer and technology knowledge

• Word processing software
• Central reservation system (CRS)
• Internet

Transportation/travel information

• Own transportation
• Public transportation is not available

Work conditions and physical capabilities

• Attention to detail
• Standing for extended periods

Personal suitability

• Client focus
• Dependability
• Excellent oral communication
• Judgement
• Organized
• Reliability
• Resourcefulness

Screening questions

Do you live near the job location?

Employment terms options

• Evening
• Morning

Experience

Experience an asset

Employment terms options

• Day
• Weekend

Other benefits

Free parking available