Front Desk Agent

Employer

Compass Group Canada

Languages

English

Education

• College/CEGEP
• Hospitality administration/management, general
• Hotel, motel, and restaurant management
• or equivalent experience

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service
• MS Office
• Report information to supervisor

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player

Screening questions

• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Government programs

Recognized employer

Employment terms options

Shift

Experience

2 years to less than 3 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Other benefits

• On-site amenities
• On-site housing options
• Transportation provided by employer

Support for youths

Participates in a government or community program or initiative that supports youth employment