Customer Satisfaction Representative

Employer

ManiDine

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Asset languages

• Arabic
• Hindi
• Panjabi; Punjabi

Tasks

• Assist in the preparation of brochures, reports, newsletters and other material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Maintain records and statistics
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Maintain and manage digital database

Computer and technology knowledge

• MS Outlook
• MS Word
• MS PowerPoint
• MS Office
• Social Media
• Google Drive
• Electronic mail

Type of experience

Call centre

Area of work experience

Marketing

Area of specialization

• Communications
• Digital media

Transportation/travel information

Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Honesty

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you live near the job location?
• Do you meet the language requirements listed in the job posting?

Employment terms options

• Evening
• Flexible hours

Experience

Experience an asset

Employment terms options

• Day
• Weekend

Workplace information

Hybrid

Financial benefits

Bonus

Other benefits

• Free parking available
• Team building opportunities
• Parking available