Call Centre Agent - Technical Support

Employer

Sonoma Online Services

Languages

Bilingual

Education

Secondary (high) school graduation certificate

Work setting

• Help desk
• Financial services industry
• Financial technology

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service

Computer and technology knowledge

• Android
• iOS
• Internet
• Desktop applications
• Word processing software
• Database software
• MS Office

Type of experience

Call centre

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail

Own tools/equipment

Internet access

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Team player
• Ability to multitask
• Honesty

Screening questions

• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Experience

2 years to less than 3 years

Employment terms options

• To be determined
• Weekend

Workplace information

Remote

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits