Service Desk Analyst job in Edmonton, AB with F12.net Inc., Alberta - alis
This permanent full time Service Desk Analyst job from F12.net Inc. is offering $28.85 hourly for 40 hours per week.
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Job Details
Service Desk Analyst
Employer
F12.net Inc.Date Posted
June 04, 2024Languages
English-
Location Edmonton, AB
-
Earnings $28.85 hourly
-
Work Hours 40 hours per week
-
Position Permanent Full Time
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Vacancies 1 Vacancy
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Closing Date Aug 08, 2024
Job Requirements
Employer
F12.net Inc.
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Experience
1 year to less than 2 years
Health benefits
- Dental plan
- Health care plan
Other benefits
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
Important notice: This job posting has been provided by an external employer.The Government of Alberta and the Government of Canada are not responsible for the accuracy, authenticity or reliability of the content.
Interest Codes & Abilities
The Service Desk Analyst is part of the following larger National Occupational Classification (NOC).
Interest Codes
User Support Technicians
- METHODICAL
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Interest in compiling information from user guides, technical manuals and other documents to research and implement solutions; and in collecting, organizing and maintaining problems and solution logs for use by other technical support analysts
- SOCIAL
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Interest in assisting computer users by assessing and responding to their technical difficulties; may supervise other technical support workers
- objective
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Interest in precision working to provide first-line technical support and advice to computer users
Reading Interest Codes
A Quick Guide
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Abilities
Compared to my abilities
The abilities related to this job are shown along with your selected abilities.
Typical ability expectations for this job
Selected abilities
Mental Abilities
General Learning Ability
Verbal Ability
Numerical Ability
Visual Abilities
Spatial Perception
Form Perception
Clerical Perception
Physical Abilities
Motor Coordination
Finger Dexterity
Manual Dexterity
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