Technical Support Representative

Employer

Netnation

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service
• Modify Web pages, applets and scripts

Supervision

No supervision responsibility

Computer and technology knowledge

• Linux
• Unix
• Internet
• Website creation and management software
• Zendesk
• MS Office
• TCP/IP
• PHP
• WordPress

Type of experience

Call centre

Own tools/equipment

Internet access

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you available for shift or on-call work?
• Do you have experience working in this field?

Employment terms options

Evening

Experience

1 year to less than 2 years

Employment terms options

Day

Workplace information

Remote

Health benefits

• Dental plan
• Disability benefits
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Night shift premium
• Pension plan
• Registered Retirement Savings Plan (RRSP)

Long term benefits

Maternity and parental benefits

Other benefits

• Paid time off (volunteering or personal days)
• Wellness program