Travel Agent

Employer

Guru Ji international Travels and Tours Ltd.

Languages

English

Education

• College/CEGEP
• or equivalent experience

Tasks

• Calculate cost of travel and accommodations
• Recommend suitable products
• Investigate new travel areas, hotels and other amenities
• Manage difficult situations with customers
• Perform general office duties
• Sell travel products and travel insurance
• Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Attend to cancellations and schedule changes
• Develop contact lists
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs

Certificates, licences, memberships, and courses 

• Association of Canadian Travel Agencies (ACTA)
• Travel Industry Council of Ontario (TICO)

Computer and technology knowledge

• Galileo
• Travel software packages
• Amadeus
• MS Office
• Sabre

Travel bookings

• Business travel
• Leisure travel
• Group travel
• Domestic travel
• International travel

Type of experience

Call centre

Geographical areas of specialization

• Canada
• United States
• Asia

Area of specialization

Sales

Work conditions and physical capabilities

• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Dedication

Screening questions

• Are you available for shift or on-call work?
• Do you have experience working in this field?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Experience

2 years to less than 3 years

Employment terms options

• Morning
• Day