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User support techniciansNOC 2282
|Wages*||Low (5th percentile)||High (95th percentile)||Average||Median|
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* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.
Pay brackets for hourly wages
- Starting pay: average pay offered for entry-level positions
- Overall pay: average pay across all employees in this occupation
- Top pay: average pay offered to top-paid employees
High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.
The following is an average salary list of industries within the specific occupation.
Employers that Recruited in the Last 2 Years
Recruiting Employers that Experienced Hiring Difficulties
Employers with Unfilled Vacancies of over 4 Months
Employers were asked if they recruited to this occupation over the past two years and had experienced hiring difficulties or currently have vacancies of over four months for the occupation. It is important to note that the information below is a snapshot in time and represents the opinions of the organizations that responded to the survey.
The estimated Vacancy Rate is calculated using the following formula: Number of positions vacant for over four months (at the time of the survey) divided by the sum of the number of vacant positions + the number of employees at employers that responded to the vacancy question. For example, if 10 vacancies were reported on a total of 90 employees in an occupation, the vacancy rate would be 10%.
In some instances, anomalies have occurred as a result of the occurrence of outliers or employers not responding to all the survey questions. In most cases, the inconsistency is fairly small and within the margin of error for the survey. For some occupations, outliers have been suppressed and the averages have been recalculated. For some wage levels for other occupations the information has been entirely suppressed. N/A is listed in instances where no information is available.
These wage estimates include employees in companies which were believed to have 8 or more employees, from the public and private sector and include full and part-time employees. Average wages were weighted by the number of employees and post-stratification employer weighting.
It is important to note that the results of the Alberta Wage and Salary Survey are estimates based on a sample of employers. In order to make an informed wage and salary decision, we recommend you research other wage sources available to supplement the Alberta Wage and Salary Survey results.
The Government of Alberta is working in partnership with the Government of Canada to provide employment support programs and services.