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Cisco IT Essentials - PC Support Technician CCTM301 - Cisco IT Essentials - PC Support Technician

Northern Alberta Institute of Technology

Northern Alberta Institute of Technology

This accelerated five weeks hands-on course helps you prepare for a career in information and communication technology. You’ll gain skills and practical knowledge of how computers work, how to assemble computers, and how to troubleshoot hardware and software issues.
The Cisco Networking Academy - IT Essentials curriculum covers the fundamentals and advanced concepts of computers hardware and software, troubleshooting skills, networking, security and IT professional professionalism. Hands-on labs and online virtual learning tools help you develop critical thinking and complex problem-solving skills. In addition, this course provides a learning pathway to the Cisco CCNA, IoT and Linux curricula.

The course’s content and labs encompass new technologies and help you prepare for the CompTIA A+ certification exams, 220-1001 and 220-1002.

Topics include:
Introduction to Personal Computer Hardware
PC Assembly
Advanced Computer Hardware
Preventive Maintenance and Troubleshooting
Networking Concepts
Applied Networking
Laptops and Other Mobile Devices
Virtualization and Cloud Computing
Windows Installation
Windows Configuration
Mobile, Linux, and OSX Operating Systems
The IT Professional


Office of the Registrar
11762 - 106 Street
Edmonton, Alberta, T5G2R1, Canada

  • Program Type Occupational
  • Credential Type Certificate
  • Length 1 Year or Less

    70 hours - Day, Evening, Online

    Note: In addition to regular class time, you are expected to devote 8 to 10 hours per week to online readings and assignments. You must have basic Microsoft Windows and Internet user skills and access to a computer with Internet connection to access the online curriculum and assignment.

  • Part Time Only
  • Cooperative Education
  • Continuing Education
  • Distance Learning Only
Admission Requirements

You must have basic Microsoft Windows and Internet user skills and access to a computer with Internet connection to access the online curriculum and assignment.

Technology requirements: • Access to a computer running Windows operating system with minimum 4GB of memory and have administrator rights to install application if needed. (Mac, Chromebook or tablets are not supported) • High speed internet connection for Cisco WebEx or Microsoft Teams online training/webinar • Microphone, speaker and webcam • Dual monitor display is highly recommended

Distance Delivery Options


Transfer(s) Eligibility

Search Transfer Alberta for course and program transfer information including transfer agreements between post-secondary schools in Alberta, British Columbia, Northwest Territories, Nunavut and Yukon.

Transfer(s) available outside of Transfer Alberta: Not available

Updated May 01, 2024. The information contained in this profile is current as of the date shown.

Educational program information is provided as an introduction and for general reference. For current information about programs and school requirements or policies, check the school calendar, visit their website or contact the school directly.
The Government of Alberta is working in partnership with the Government of Canada to provide employment support programs and services.

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