Skip to the main content
This website uses cookies to give you a better online experience. By using this website or closing this message, you are agreeing to our cookie policy. More information
Alberta Supports Contact Centre

Toll Free 1-877-644-9992


The COVID-19 pandemic has impacted legislation and services. Information on this website may not reflect the current situation in Alberta. Please visit for up-to-date information about these impacts.


Learn to Communicate Authentically

Good communication skills can help you reach your education, work search and career goals. But how do you communicate authentically? Find out.

We all know that good communication skills mean speaking clearly, listening well and asking the right questions. But there’s more to effective communication than that. To make sure others understand your message and you understand them, you need to be authentic.

Speak authentically

Knowing that you have a right to feel what you feel and ask for what you need will help you be authentic—not aggressive, not “nice”—just direct, honest and respectful. Try these tips:

  • Speak clearly and simply. Try to say what you mean. If you think you may have trouble saying something you need to say, write it out or record it and practise saying it.
  • Make sure your voice matches what you want to say. Do you sound like you’re joking when you want to be serious? Do you mumble because you think it’s selfish to ask for what you need? When you state a fact, does your voice go up as if you’re asking a question? Practise matching your voice to what you want to say.
  • Be aware of your posture. You’ll be able to speak more clearly and authentically when you sit or stand tall.
  • Take full, deep breaths. Is your stomach in knots? Is your heart racing? These physical signals tell you how you’re feeling. Take full, deep breaths to help you relax and stay in touch with your feelings.
  • Keep your goals in mind. Being aware of your goals can help you stay in touch with what you need.
  • Speak for yourself by using the word “I.” Using the word “you” often means you’re focusing on the other person rather than yourself. The word “I” puts you in touch with your feelings. Instead of “You have no right to say that to me!” say “I feel upset when I hear statements like that!”

Respect yourself and others

When you communicate authentically, you make sure that the other person hears your feelings and needs. But you also listen to the other person’s feelings and needs. These suggestions will help you maintain mutual respect:

  • Choose the right time and place to express your feelings and communicate your needs. For example, choose a time when your boss isn’t busy to talk about your own heavy workload.
  • Express yourself as clearly as you can.
  • Focus on and really listen to other people when they speak.
  • Take responsibility for your own feelings. You don’t need to put anyone down to express yourself.
  • Ask other people how they feel about what you’ve shared with them. Respond to the feelings they share with you.

Listen authentically

We normally talk at a speed of about 125 words a minute. Our brains, however, race ahead while we listen, filling in the pauses that a speaker makes. This explains why we hear only about 25% of what is said to us.

Here’s how to be a better listener:

  • Make as much eye contact as you feel comfortable with.
  • Try not to think of listening as waiting for your turn to speak.
  • Listen to understand.
  • Try not to interrupt.
  • Try to hear the feeling behind what the speaker is saying.

Authentic communication strategies make you better at work and life

When you communicate authentically, you bring your whole self—your thoughts, feelings and experiences—with you. You show others that you respect yourself as well as them. When you’re honest and direct, people pay attention and hear you, which makes you feel more confident.

Was this page useful?