Meghan enjoyed working in the busy cafeteria of a large tech company. When she was promoted to the coffee shop upstairs, she discovered the pace was much slower. She decided to make speciality coffees and promote them by posting signs around the company. She remembered customer names and what they liked, in order to build a regular customer base. When they expressed frustration over not having time to wait in the cafeteria line-up downstairs, Meghan explained their concerns to her supervisor. She asked if she could stock the coffee shop with sandwiches, wraps, and other snacks to make things easier for her customers. Meghan offered to order and stock the additional items, and train the other staff. Her supervisor agreed to try it out, and was delighted to see that Meghan's independence and initiative helped sales triple in just a few weeks!