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Apprenticeship

Appliance Service Technician

Appliance service technicians install, service and repair household and commercial appliances such as ranges, ovens, clothes washers, dryers, freezers, refrigerators, air conditioners, microwave ovens, dishwashers, waste disposers and waste compactors.

Also Known As

Commercial Appliance Service Technicians, Equipment and Appliance Service Tradesperson, Home Appliance Repairer, Appliance Mechanic

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Small Appliance Servicers and Repairers (7332.1);  Major Appliance Repairers/Technicians (7332.2) 
  • 2006 NOC-S: Electric Appliance Servicers and Repairers (H432) 
  • 2011 NOC: Appliance servicers and repairers (7332) 
  • 2016 NOC: Appliance servicers and repairers (7332) 
Interests & Abilities

In Alberta, this occupation is part of 1 or more 2006 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Small Appliance Servicers and Repairers

2006 NOC: 7332.1

Interest Codes

Interest Codes for This NOC Group
OBJECTIVE

Interest in operating electrical test equipment to conduct voltage, resistance and other tests, and in operating soldering equipment and hand tools to replace and repair parts

METHODICAL

Interest in compiling information to prepare reports of work done

innovative

Interest in speaking with customers to establish nature of appliance malfunction and to provide cost estimates for repairs

Your Interest Codes

To identify or change your interest codes, complete the Interests Exercise in CAREERinsite.

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Abilities

Typical ability expectations for this NOC group
Your abilities

To fill in or change the values for your abilities, complete the Abilities Exercise in CAREERinsite.

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Understanding Abilities

A Quick Guide

You are born with abilities that help you process certain types of information and turn it into action. These abilities influence which skills you can learn more easily.

The abilities or aptitudes shown for this NOC group come from the General Aptitude Test Battery (GATB). The GATB measures 9 aptitudes. It groups them into 3 categories: mental, visual, and physical.

The abilities scores range from 1 to 5, with 5 being stronger.

Learn About Abilities

Major Appliance Repairers/Technicians

2006 NOC: 7332.2

Interest Codes

Interest Codes for This NOC Group
OBJECTIVE

Interest in operating test equipment such as meters and gauges to measure resistance, current, voltage and pressure, and to operate hand tools and soldering and brazing equipment

METHODICAL

Interest in speaking to customers during service calls to establish nature of appliance malfunction; and in planning service routes and preparing written accounts of work performed

INNOVATIVE

Interest in compiling information to diagnose faults by checking controls, condensers, timer sequences, fans and other components

Your Interest Codes

To identify or change your interest codes, complete the Interests Exercise in CAREERinsite.

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Duties
Updated Mar 31, 2020

In Alberta, there are 2 branches of this trade:

  • Appliance service technicians work on both household and commercial appliances.
  • Commercial appliance service technicians typically work on commercial appliances only and do not service refrigeration or air conditioning appliances.

Duties vary from one position to another but, in general, appliance service technicians:

  • Determine why an appliance is not working by getting a description of the problem from the customer
  • Test the appliance to check for the most likely causes (for example, faulty electrical connections)
  • Use specialized tools and testing devices to locate the source of a problem
  • Consult manufacturers’ service manuals and bulletins when the cause of a problem is not readily apparent
  • Disassemble the appliance, clean all internal parts and replace any faulty or worn parts
  • Reassemble, adjust and test the appliance to be sure it is working properly
  • Answer customers’ questions, give cost estimates, advise customers on correct appliance use and care, and demonstrate the proper operation of appliances
  • Prepare work orders, complete the necessary reports for billing, and maintain records for parts inventories and future service calls
Working Conditions
Updated Mar 31, 2020
  • Strength Required Lift over 20 kg

Appliance service technicians generally work alone with little supervision. Those who repair portable appliances work indoors at a workbench in a shop. Technicians who repair large appliances usually have to drive a truck with an inventory of parts and tools.

Appliance service technicians typically work a 40-hour week but overtime is a real possibility in an emergency or at busy times of the year. Some work Saturdays and evenings to serve customers and the hours of work can vary considerably for those who are self-employed.

The physical demands of the work vary. Installing and servicing large appliances may require lifting and moving appliances, weighing over 25 kg. It may also involve considerable amount of standing, stooping, kneeling and reaching. Benchwork is not as physically demanding.

There is some risk physical injury due to electrical shocks, cuts, burns or muscle strain.

Traits & Skills
Updated Mar 31, 2020

Appliance service technicians need:

  • Mechanical aptitude and manual dexterity
  • Good eyesight and colour vision
  • Attention to detail
  • The ability to figure things out on their own
  • A neat appearance
  • The ability to deal with customers in a courteous and tactful manner

They should enjoy working independently, meeting and helping people, solving problems and working with their hands.

In Alberta, this occupation is part of 1 or more 2011 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Top 10 Skills Employers Are Looking For

Appliance servicers and repairers

2011 NOC: 7332

This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 44 most recent Alberta job postings, collected between Oct 27, 2021 and Oct 02, 2022.

Review these skills to learn:

  • Whether or not this occupation matches your skill set
  • What training you may need to get these skills
  • What skills to highlight in your resumé, cover letter, and interview.
Replace faulty components
Diagnose faults, using testing devices
Conduct voltage, resistance and other tests using electrical test equipment
Equipment and Machinery Experience: Large household appliances
Advise customers on work performed and condition of equipment
Repair electrical appliances and components
Personal Suitability: Organized
Refer to schematic drawings or product manuals to repair parts
Personal Suitability: Team player
Use shop equipment and specialized diagnostic and programming apparatus to repair, adjust and reprogram appliances
Educational Requirements
Updated Mar 31, 2020
  • Minimum Education Apprenticeship

To work in Alberta, an appliance service technician or commercial appliance service technician must be ONE of the following:

  • A registered apprentice
  • An Alberta-certified journeyperson
  • Someone who holds a recognized related trade certificate

To register with Alberta Apprenticeship and Industry Training, apprentices must find a suitable employer who is willing to hire and train them. They must also meet ONE of the following:

  • Have an Alberta high school transcript with at least English Language Arts 20-2, Math 20-3, and Science 10, or equivalent
  • Have a pass mark in all 5 Canadian General Educational Development (GED) tests
  • Pass an entrance exam

Terms of apprenticeship are different for each branch of this trade:

  • Appliance service technicians: 3 years (three 12-month periods) that includes a minimum of 1,600 hours of on-the-job training and 8 weeks of classroom instruction each year.
  • Commercial appliance service technicians: 3 years (three 12-month periods) that include a minimum of 1,600 hours of on-the-job training each year and 8 weeks of technical training in each of the first two years.

High school students can earn credits toward apprenticeship training and a high school diploma at the same time through the Registered Apprenticeship Program (RAP). Applicants who have related training or work experience may be eligible for admission, credit, or certification. Credits may reduce the period of apprenticeship.

Apprentices in the appliance service technician branch of the trade may take the interprovincial exam in the final period of their apprenticeship training to earn a Red Seal (certification recognized in most parts of Canada).

Classroom instruction is arranged by Alberta Apprenticeship and Industry Training. For more information, see the Apprenticeship Training Catalogue.


Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

To expand or narrow your search for programs related to this occupation, visit Post-Secondary Programs.

Completing a program does not guarantee entrance into an occupation. Before enrolling in an education program, prospective students should look into various sources for education options and employment possibilities. For example, contact associations and employers in this field.

Certification Requirements
Updated Mar 31, 2020
  • Certification Provincially Regulated

Certain professional titles or duties within this occupation are protected by provincial legislation. Requirements vary if you use these titles or perform these duties.

The related legislation is shown below. If there are multiple related legislations, select a certification heading to learn about each one.

Appliance Service Technician

Appliance service technicians install, service and repair household and commercial appliances such as ranges, ovens, clothes washers, dryers, freezers, refrigerators, air conditioners, microwave ovens, dishwashers, waste disposers and waste compactors. For more information, see the Designated Trades Profile on Alberta’s Tradesecrets website.

Legislation

Under Alberta’s Skilled Trades and Apprenticeship Education Act [pdf], you must have a certificate that is recognized by Alberta Apprenticeship and Industry Training or be a registered apprentice to install, service or repair household or commercial appliances in Alberta.

For information on what you need and other details, visit the certification profile Appliance Service Technician.

Additional Information

Certified tradespeople who want to build their business skills may obtain an Achievement in Business Competencies (Blue Seal) Certificate from Alberta Apprenticeship and Industry Training.

Employment & Advancement
Updated Mar 31, 2020

Appliance service technicians work for:

  • Appliance dealers
  • Independent appliance service companies
  • Department stores
  • Appliance manufacturers’ own service departments
  • Gas and electric utility companies
  • Owners of rented commercial appliances

With experience and knowledge of how to run a small business, appliance service technicians may start their own appliance service or sales and service outlets. They also may find employment as factory service representatives who supervise repair depots for manufacturing firms. In large organizations and with experience, technicians may become specialists or advance to supervisory role such as foreman or service manager.

Industry Concentration

This section shows the industries where the majority of people in this occupation work. The data is based on the 2016 Census.

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.

In the 7332: Appliance servicers and repairers occupational group, 76.3% of people work in:

Employment Outlook

Employment outlook is influenced by a wide variety of factors including:

  • Time of year (for seasonal jobs)
  • Location in Alberta
  • Employment turnover (when people leave existing positions)
  • Occupational growth (when new positions are created)
  • Size of the occupation
  • Trends and events that affect overall employment, especially in the industry or industries from the previous list

In Alberta, the 7332: Appliance servicers and repairers occupational group is expected to have an above-average annual growth of 3.3% from 2019 to 2023. In addition to job openings created by employment turnover, 20 new positions are forecasted to be created within this occupational group each year.

Note
NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For example, only some of the new positions to be created will be for this occupation. It also applies to other data for the NOC group such as number of people employed.

Source: Alberta Regional Occupational Demand Outlook

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Related Alberta Job Postings
Wage & Salary
Updated Mar 31, 2020

Journeyperson appliance service technicians wage rates vary, but generally range from $25 to $45 an hour plus benefits (2019 estimates). Apprentices earn at least 55% of the journeyperson wage rate in their place of employment in the first year, 70% in the second and 85% in the third. According to the Alberta Provincial Apprenticeship Committee for this trade, journeypersons who are self-employed or work on a commission basis may earn more depending on their skill and initiative.

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Appliance servicers and repairers

2016 NOC: 7332
Average Wage
$33.07
Per Hour
Average Salary
$69,237.00
Per Year
Average Hours
40.4
Per Week
Average Months on Payroll
12
Survey Methodology Survey Analysis

Source
2021 Alberta Wage and Salary Survey

NOC 7332 Wage Profile

Unless otherwise noted, the data shown here is for all industries and all regions in Alberta.

All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production), and other forms of compensation.

To see the full survey data for this NOC group, visit the wage profile.

Other wage sources
To make an informed wage and salary decision, research other wage sources [pdf] to supplement this data.

C: Lower Reliability
Data Reliability Code Definition

Lower Reliability, represents a CV of between 15.01% and 33.00% and/or if fewer than 20 survey observations and/or if survey observations represent less than 33% of all estimated employment for the occupation.


Hourly Wage

For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top

Hourly Wage

For full-time and part-time employees
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $18.00 $33.00 $22.79 $22.00
Overall $21.00 $51.30 $33.07 $27.50
Top $26.30 $55.20 $35.96 $32.00

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

Pay brackets for hourly wages

  • Starting pay: average pay offered for entry-level positions
  • Overall pay: average pay across all employees in this occupation
  • Top pay: average pay offered to top-paid employees

Industry Information

ALL INDUSTRIES
Wholesale Trade

Skills Shortage

Employers that Recruited in the Last 2 Years
44%
44%)
Recruiting Employers that Experienced Hiring Difficulties
26%
26%
Employers with Unfilled Vacancies of over 4 Months
12%
12%
Vacancy Rate
6%
Related Post-Secondary Field of Study
  • Trades, Industrial and Related Training
Other Sources of Information
Updated Mar 31, 2020

Alberta Apprenticeship and Industry Training website: tradesecrets.alberta.ca

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 31, 2020. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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