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Updated / Apprenticeship

Appliance Service Technician

Appliance service technicians install, service and repair household and commercial appliances such as ranges, ovens, clothes washers, dryers, freezers, refrigerators, air conditioners, microwave ovens, dishwashers, waste disposers and waste compactors.

  • Avg. Salary $61,330.00
  • Avg. Wage $28.89
  • Minimum Education Apprenticeship
  • Outlook N/A
  • Employed < 1500
  • In Demand Medium
Also Known As

Commercial Appliance Service Technicians, Equipment and Appliance Service Tradesperson, Home Appliance Repairer, Appliance Mechanic

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Small Appliance Servicers and Repairers (7332.1);  Major Appliance Repairers/Technicians (7332.2) 
  • 2006 NOC-S: Electric Appliance Servicers and Repairers (H432) 
  • 2011 NOC: Appliance servicers and repairers (7332) 
  • 2016 NOC: Appliance servicers and repairers (7332) 
Skills Shortage

Employers that Recruited in the Last 2 Years

45%
45%
Average Wage
Starting
Overall
Top
  • Certification Provincially Regulated
  • Strength Required Lift over 20 kg
Interest Codes
The Appliance Service Technician is part of the following larger National Occupational Classification (NOC).
Small Appliance Servicers and Repairers
OBJECTIVE

Interest in operating electrical test equipment to conduct voltage, resistance and other tests, and in operating soldering equipment and hand tools to replace and repair parts

METHODICAL

Interest in compiling information to prepare reports of work done

innovative

Interest in speaking with customers to establish nature of appliance malfunction and to provide cost estimates for repairs

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Major Appliance Repairers/Technicians
OBJECTIVE

Interest in operating test equipment such as meters and gauges to measure resistance, current, voltage and pressure, and to operate hand tools and soldering and brazing equipment

METHODICAL

Interest in speaking to customers during service calls to establish nature of appliance malfunction; and in planning service routes and preparing written accounts of work performed

INNOVATIVE

Interest in compiling information to diagnose faults by checking controls, condensers, timer sequences, fans and other components

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Duties
Updated Mar 31, 2020

In Alberta, there are 2 branches of this trade:

  • Appliance service technicians work on both household and commercial appliances.
  • Commercial appliance service technicians typically work on commercial appliances only and do not service refrigeration or air conditioning appliances.

Duties vary from one position to another but, in general, appliance service technicians:

  • Determine why an appliance is not working by getting a description of the problem from the customer
  • Test the appliance to check for the most likely causes (for example, faulty electrical connections)
  • Use specialized tools and testing devices to locate the source of a problem
  • Consult manufacturers’ service manuals and bulletins when the cause of a problem is not readily apparent
  • Disassemble the appliance, clean all internal parts and replace any faulty or worn parts
  • Reassemble, adjust and test the appliance to be sure it is working properly
  • Answer customers’ questions, give cost estimates, advise customers on correct appliance use and care, and demonstrate the proper operation of appliances
  • Prepare work orders, complete the necessary reports for billing, and maintain records for parts inventories and future service calls
Working Conditions
Updated Mar 31, 2020

Appliance service technicians generally work alone with little supervision. Those who repair portable appliances work indoors at a workbench in a shop. Technicians who repair large appliances usually have to drive a truck with an inventory of parts and tools.

Appliance service technicians typically work a 40-hour week but overtime is a real possibility in an emergency or at busy times of the year. Some work Saturdays and evenings to serve customers and the hours of work can vary considerably for those who are self-employed.

The physical demands of the work vary. Installing and servicing large appliances may require lifting and moving appliances, weighing over 25 kg. It may also involve considerable amount of standing, stooping, kneeling and reaching. Benchwork is not as physically demanding.

There is some risk physical injury due to electrical shocks, cuts, burns or muscle strain.

  • Strength Required Lift over 20 kg
Skills & Abilities
Updated Mar 31, 2020

Appliance service technicians need:

  • Mechanical aptitude and manual dexterity
  • Good eyesight and colour vision
  • Attention to detail
  • The ability to figure things out on their own
  • A neat appearance
  • The ability to deal with customers in a courteous and tactful manner

They should enjoy working independently, meeting and helping people, solving problems and working with their hands.

Educational Requirements
Updated Mar 31, 2020

To work in Alberta, an appliance service technician or commercial appliance service technician must be ONE of the following:

  • A registered apprentice
  • An Alberta-certified journeyperson
  • Someone who holds a recognized related trade certificate

To register with Alberta Apprenticeship and Industry Training, apprentices must find a suitable employer who is willing to hire and train them. They must also meet ONE of the following:

  • Have an Alberta high school transcript with at least English Language Arts 20-2, Math 20-3, and Science 10, or equivalent
  • Have a pass mark in all 5 Canadian General Educational Development (GED) tests
  • Pass an entrance exam

Terms of apprenticeship are different for each branch of this trade:

  • Appliance service technicians: 3 years (three 12-month periods) that includes a minimum of 1,600 hours of on-the-job training and 8 weeks of technical training each year.
  • Commercial appliance service technicians: 3 years (three 12-month periods) that include a minimum of 1,600 hours of on-the-job training each year and 8 weeks of technical training in each of the first two years.

High school students can earn credits toward apprenticeship training and a high school diploma at the same time through the Registered Apprenticeship Program (RAP). Applicants who have related training or work experience may be eligible for admission, credit, or certification. Credits may reduce the period of apprenticeship.

Apprentices in the appliance service technician branch of the trade may take the interprovincial exam in the final period of their apprenticeship training to earn a Red Seal (certification recognized in most parts of Canada).

Technical training is arranged by Alberta Apprenticeship and Industry Training. For more information, see the Apprenticeship Training Catalogue.


Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

Southern Alberta Institute of Technology

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Certification Requirements
Updated Mar 31, 2020

Appliance Service Technician

Appliance service technicians install, service and repair household and commercial appliances such as ranges, ovens, clothes washers, dryers, freezers, refrigerators, air conditioners, microwave ovens, dishwashers, waste disposers and waste compactors. For more information, see the Trades and Occupations section of Alberta’s Tradesecrets website.

Legislation

Under Alberta’s Apprenticeship and Industry Training Act [pdf] and Appliance Service Technician Trade Regulation [pdf], you must have a certificate that is recognized by Alberta Apprenticeship and Industry Training or be a registered apprentice to install, service or repair household or commercial appliances in Alberta.

What You Need

The term of apprenticeship for:

  • Appliance service technicians is 3 years (three 12-month periods) that include a minimum of 1,600 hours of on-the-job training and 8 weeks of technical training each year.
  • Commercial appliance service technicians is the same as for appliance service technicians, except there is no technical training in the last year of apprenticeship.

Apprentices must find suitable employers who are willing to hire and train apprentices, and successfully complete technical training examinations.

Working in Alberta

Appliance service technicians from other provinces and territories can work in Alberta if they hold a certificate or license recognized by the Alberta Apprenticeship and Industry Training Board. For more information, see the Recognized Trade Certificates page of the Tradesecrets website.

Contact Details

Any of the Apprenticeship and Industry Training Client Service Offices located throughout Alberta. For a list of office locations and telephone numbers, click on "Contact Us" on the home page of the Tradesecrets website (tradesecrets.alberta.ca).

Additional Information

Certified tradespeople who want to build their business skills may obtain an Achievement in Business Competencies (Blue Seal) Certificate from Alberta Apprenticeship and Industry Training.

Employment & Advancement
Updated Mar 31, 2020

Appliance service technicians work for:

  • Appliance dealers
  • Independent appliance service companies
  • Department stores
  • Appliance manufacturers’ own service departments
  • Gas and electric utility companies
  • Owners of rented commercial appliances

With experience and knowledge of how to run a small business, appliance service technicians may start their own appliance service or sales and service outlets. They also may find employment as factory service representatives who supervise repair depots for manufacturing firms. In large organizations and with experience, technicians may become specialists or advance to supervisory role such as foreman or service manager.

Appliance service technicians are part of the larger 2011 National Occupational Classification 7332: Electrical Appliance Servicers and Repairers. In Alberta, 86% of people employed in this classification work in the following industries:

The employment outlook [pdf] in this occupation is influenced by a wide variety of factors including:

  • Trends and events affecting overall employment, especially in the industries listed above
  • location in Alberta
  • Employment turnover (when people leave existing positions)
  • Occupational growth (when new positions are created)
  • Size of the occupation

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated Mar 31, 2020

Journeyperson appliance service technicians wage rates vary, but generally range from $25 to $45 an hour plus benefits (2019 estimates). Apprentices earn at least 55% of the journeyperson wage rate in their place of employment in the first year, 70% in the second and 85% in the third. According to the Alberta Provincial Apprenticeship Committee for this trade, journeypersons who are self-employed or work on a commission basis may earn more depending on their skill and initiative.

Appliance servicers and repairers

Survey Methodology

Survey Analysis

Overall Wage Details
Average Wage
Average Salary
Hours Per Week

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $17.00 $33.00 $25.22 $25.00
Overall $23.80 $35.40 $28.89 $27.50
Top $26.50 $37.00 $32.14 $32.81

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

C: Lower Reliability
Data Reliability Code Definition

Lower Reliability, represents a CV of between 15.01% and 33.00% and/or if fewer than 20 survey observations and/or if survey observations represent less than 33% of all estimated employment for the occupation.


Industry Information
ALL INDUSTRIES
Retail Trade

Skills Shortage

Employers that Recruited in the Last 2 Years

45%
45%)

Recruiting Employers that Experienced Hiring Difficulties

82%
82%

Employers with Unfilled Vacancies of over 4 Months

6%
6%

Vacancy Rate

2%
Related Post-Secondary Field of Study
  • Trades, Industrial and Related Training
Other Sources of Information
Updated Mar 31, 2020

Alberta Apprenticeship and Industry Training website: tradesecrets.alberta.ca

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 31, 2020. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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