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Occupational Profile
Apprenticeship

Appliance Service Technician

Appliance service technicians install, service and repair household and commercial appliances such as ranges, ovens, clothes washers, dryers, freezers, refrigerators, air conditioners, microwave ovens, dishwashers, waste disposers and waste compactors.

  • Avg. Salary $58,608.00
  • Avg. Wage $28.26
  • Minimum Education Apprenticeship
  • Outlook N/A
  • In Demand High
Also Known As

Commercial Appliance Service Technicians, Customer Service Technician, Equipment and Appliance Service Tradesperson, Home Appliance Repairer, Mechanic

Skills Shortage

Employers that Recruited in the Last 2 Years

51%
51%
Average Wage
Starting
Overall
Top
  • Certification Regulated
  • Strength Required Lift over 20 kg
NOC & Interest Codes
The Appliance Service Technician is part of the following larger National Occupational Classification (NOC).
Small Appliance Servicers and Repairers
NOC code: 7332.1
OBJECTIVE

Interest in operating electrical test equipment to conduct voltage, resistance and other tests, and in operating soldering equipment and hand tools to replace and repair parts

METHODICAL

Interest in compiling information to prepare reports of work done

innovative

Interest in speaking with customers to establish nature of appliance malfunction and to provide cost estimates for repairs

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation. 

A code in all lowercase letters means the fit is weaker.

Learn More

Major Appliance Repairers/Technicians
NOC code: 7332.2
OBJECTIVE

Interest in operating test equipment such as meters and gauges to measure resistance, current, voltage and pressure, and to operate hand tools and soldering and brazing equipment

METHODICAL

Interest in speaking to customers during service calls to establish nature of appliance malfunction; and in planning service routes and preparing written accounts of work performed

INNOVATIVE

Interest in compiling information to diagnose faults by checking controls, condensers, timer sequences, fans and other components

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation. 

A code in all lowercase letters means the fit is weaker.

Learn More

Duties
Updated Apr 10, 2017

Duties vary from one position to another but, in general, appliance service technicians:

  • determine why an appliance is not working by getting a description of the problem from the customer, trying the appliance and checking for the most likely causes (for example, faulty electrical connections)
  • use specialized tools and testing devices to locate the source of a problem
  • consult manufacturers' service manuals and bulletins when the cause of a problem is not readily apparent
  • disassemble the appliance, clean all internal parts and replace any faulty or worn parts
  • reassemble, adjust and test the appliance to be sure it is working properly
  • answer customers' questions, give cost estimates, advise customers on correct appliance use and care, and demonstrate the proper operation of appliances
  • prepare work orders, complete the necessary reports for billing, and maintain records for parts inventories and future service calls.

In Alberta, there are two branches of this trade:

  • Appliance service technicians work on both household and commercial appliances.
  • Commercial appliance service technicians work on commercial appliances only and do not service refrigeration or air conditioning appliances.
Working Conditions
Updated Apr 10, 2017

Appliance service technicians generally work alone with little supervision. Those who repair portable appliances work indoors at a workbench in a shop. Technicians who repair large appliances usually have to drive a truck with an inventory of parts and tools.

Appliance service technicians usually work a 40 hour week but may work overtime in an emergency or at busy times of the year. Some work Saturdays and evenings to serve customers and the hours of work can vary considerably for those who are self-employed.

The physical demands of the work vary. Installing and servicing large appliances requires moving appliances (which may weigh over 20 kg) and a considerable amount of standing, stooping, kneeling and reaching. Benchwork is not as physically demanding.

There is some risk physical injury due to electrical shocks, cuts, burns or muscle strain.

  • Strength Required Lift over 20 kg
Skills & Abilities
Updated Apr 10, 2017

Appliance service technicians need the following characteristics:

  • good mechanical aptitude and manual dexterity
  • good eyesight and colour vision
  • the ability to pay careful attention to details
  • the ability to lift items weighing over 25 kilograms
  • a willingness to keep up to date with changing technology
  • the ability to figure things out on their own 
  • a neat appearance
  • the ability to deal with customers in a courteous and tactful manner.

They should enjoy working independently, meeting and helping people, solving problems and working with their hands.

Educational Requirements
Updated Apr 10, 2017

To work in Alberta, an appliance service technician or commercial appliance service technician must be ONE of the following:

  • a registered apprentice
  • an Alberta-certified journeyperson
  • someone who holds a recognized related trade certificate.

To register with Alberta Apprenticeship and Industry Training, apprentices must:

  • have an Alberta high school transcript with at least English Language Arts 20-2, Math 20-3 and Science 10, or equivalent, or pass an entrance exam.
  • find a suitable employer who is willing to hire and train an apprentice. Most employers prefer to hire high school graduates. Courses in math and physics are particularly important.

Terms of apprenticeship are different for each branch of this trade:

  • Appliance service technicians:three years (three 12 month periods) that include a minimum of 1,600 hours of on-the-job training and eight weeks of technical training each year.
  • Commercial appliance service technicians: three years (three 12 month periods) that include a minimum of 1,600 hours of on-the-job training each year and eight weeks of technical training in each of the first two years. 

High school students can earn credits toward apprenticeship training and a high school diploma at the same time through the Registered Apprenticeship Program (RAP).

Applicants who have related training or work experience may be eligible for credit or certification.

Apprentices in the appliance service technician branch of the trade may take the interprovincial exam in the final period of their apprenticeship training to earn a Red Seal (certification recognized in most parts of Canada).

Technical training is arranged by Alberta Apprenticeship and Industry Training and is currently offered at the Southern Alberta Institute of Technology (SAIT) in Calgary. 

For more information, visit the Technical Training Centre on the Alberta Apprenticeship and Industry Training website.

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Certification Requirements
Updated Apr 10, 2017

This is an Apprenticeship trade. For full details, see the related certification profile

Employment & Advancement
Updated Apr 10, 2017

Appliance service technicians work for:

  • appliance dealers
  • independent appliance service companies
  • department stores
  • appliance manufacturers' own service departments
  • gas and electric utility companies
  • owners of rented commercial appliances.

With experience and knowledge of how to run a small business, appliance service technicians may start their own independent appliance service companies or appliance sales and service outlets. They also may become factory service representatives employed by manufacturers to supervise authorized repair depots in a particular region. Experienced technicians employed in larger organizations may become specialists or advance to supervisory positions such as foreman or service manager. 

Alberta certified journeyperson appliance service technicians who have the supervisory or management skills required by industry may apply for an Achievement in Business Competencies Blue Seal by contacting Alberta Apprenticeship and Industry Training.

Appliance service technicians are part of the larger 2011 National Occupational Classification 7332: Electrical Appliance Servicers and Repairers. In Alberta, 86% of people employed in this classification work in the following industries:

The employment outlook in this occupation will be influenced by a wide variety of factors including:

  • trends and events affecting overall employment (especially in the industries listed above)
  • location in Alberta
  • employment turnover (work opportunities generated by people leaving existing positions)
  • occupational growth (work opportunities resulting from the creation of new positions that never existed before)
  • size of the occupation.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated Apr 10, 2017

Journeyperson wage rates vary, but generally range from $20 to $30 an hour plus benefits (2014 estimates). Apprentice appliance service technicians earn at least 55% of the journeyperson wage rate in their place of employment in the first year, 70% in the second and 85% in the third. According to the Alberta Provincial Apprenticeship Committee for this trade, journeypersons who are self-employed or work on a commission basis may earn more depending on their skill and initiative.

Appliance servicers and repairers
NOC code: 7332

Survey Methodology

Survey Analysis

Overall Wage Details
Average Wage
Average Salary
Hours Per Week

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $19.00 $33.00 $22.76 $20.15
Overall $21.00 $33.50 $28.26 $28.37
Top $21.00 $35.00 $30.76 $31.12

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

C: Lower Reliability
Data Reliability Code Definition

Lower Reliability, represents a CV of between 15.01% and 33.00% and/or if fewer than 20 survey observations and/or if survey observations represent less than 33% of all estimated employment for the occupation.


Industry Information
ALBERTA, ALL INDUSTRIES

Skills Shortage

Employers that Recruited in the Last 2 Years

51%
51%

Recruiting Employers that Experienced Hiring Difficulties

78%
78%

Employers with Unfilled Vacancies of over 4 Months

18%
18%

2015 Vacancy Rate

N/A
Related High School Subjects
  • Mathematics
  • Trades, Manufacturing and Transportation
    • Electro-Technologies
Other Sources of Information
Updated Apr 10, 2017

Alberta Apprenticeship and Industry Training website: tradesecrets.alberta.ca

For more information on career planning, education and jobs, visit the Alberta Learning Information Service (ALIS) website, call the Alberta Career Information Hotline toll-free at 1-800-661-3753 or 780-422-4266 in Edmonton, or visit an Alberta Works Centre near you.

Updated Mar 23, 2015. The information contained in this profile is current as of the dates shown. Salary, employment outlook and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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