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Community Health Representative

Community health representatives work with health-care providers to promote wellness, protect health and prevent injury and illness in community settings while taking into consideration social factors that affect health.

  • Avg. Salary $36,834.00
  • Avg. Wage $22.59
  • Minimum Education 1 year post-secondary
  • Outlook above avg
  • Employed 15,800
  • In Demand Medium
Also Known As

Community Health Promotion Worker, Community Relations Specialist

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Community and Social Service Workers (4212) 
  • 2006 NOC-S: Community and Social Service Workers (E212) 
  • 2011 NOC: Social and community service workers (4212) 
  • 2016 NOC: Social and community service workers (4212) 
Skills Shortage

Employers that Recruited in the Last 2 Years

Average Wage
  • Certification Not Regulated
  • Strength Required Strength requirements vary
Interest Codes
The Community Health Representative is part of the following larger National Occupational Classification (NOC).
Community and Social Service Workers

Interest in consulting with social assistance recipients and pensioners to advise and aid them in locating and utitizing a variety of community resources; in referring clients to other social services; in counselling clients living in group homes and halfway houses and assisting in pre-release and release planning; in providing crisis intervention and emergency-shelter services; and in co-ordinating volunteer activities of community and social services organizations


Interest in compiling information to participate in the selection and admission of clients to appropriate programs; to assess clients' relevant skill strengths and deficits; and in maintaining contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients' overall progress


Interest in assisting clients to sort out options and develop plans of action, and in implementing and organizing the delivery of life-skills workshops, substance-abuse treatment programs, behaviour management programs, youth services programs and other community and social service programs under the supervision of social workers and health care professionals

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Updated Dec 15, 2016

Community health representatives work with health-care teams to improve and maintain the spiritual, physical, intellectual, social and emotional well-being of individuals, families and their communities. Their key responsibilities include:

  • client care and screening
  • health promotion, health protection and injury and disease prevention
  • environmental health protection
  • community advocacy and cultural liaison
  • program planning and facilitation of health education programs
  • patient navigation.

Client care and screening includes:

  • conducting home visits to build relationships with community members and provide information and support
  • monitoring clients, families and community health concerns
  • recording client health histories and monitoring vital signs (for example, blood pressure, glucometer readings) as necessary
  • participating in baby and school screening activities, such as taking measurements of height and weight
  • completing client assessments to better understand the client’s health concerns, social support networks and barriers to accessing health care
  • referring clients to other health professionals as necessary.

Health promotion, health protection and injury and disease prevention includes:

  • helping to organize health education workshops
  • designing or helping to create culturally appropriate education resources
  • planning and implementing health activities in schools, such as fire safety, personal hygiene and school bus safety
  • assisting with health promotion and injury prevention services, such as prenatal classes, Elders' luncheons or health fairs.

Environmental health protection includes:

  • working with the health team to prevent and control the spread of communicable diseases, for example, by helping to promote immunization and manage outbreaks
  • participating in the investigation of communicable disease outbreaks and providing information, screening and followup
  • working with Health Canada representatives in managing and reporting environmental health issues affecting the community, including food handling, water quality and waste disposal
  • participating in housing inspections, emergency preparedness and disaster planning, and planning and monitoring of special events (for example, pow wows, rodeos) for health-related issues.

Community advocacy and cultural liaison includes:

  • referring clients and families to appropriate resources and services, and helping them overcome any access barriers
  • recommending improvements regarding the delivery of health care
  • acting as a liaison and collaborating with community leaders, agencies and service providers
  • translating or describing routine medical processes and procedures for clients, or interpreting cultural practices or beliefs for health-care professionals.

Program planning and facilitation of health education programs includes:

  • conducting community needs assessments
  • helping in the development and implementation of community health work plans
  • assisting with the co-ordination or facilitation of community health initiatives.

Patient navigation includes:

  • guiding clients through the health-care system
  • helping clients access the appropriate level of care and achieve or maintain a state of optimal heath.

Community health representatives are also responsible for documenting their work. For example, they record observations in client health records, complete water bacterial reports, prepare monthly reports and participate in developing community health work plans.

In isolated communities, community health representatives provide first aid and work closely with health-care professionals during emergency situations.

In urban settings, community health representatives generally do not provide services that are already provided by other health-care professionals, such as assessing or screening clients or, monitoring water safety.

Working Conditions
Updated Dec 15, 2016

Community health representatives’ work hours may vary. For example, they may work standard office hours or may work evenings and weekends to support community programming. Some travel may also be required.

When travelling, community health representatives may be exposed to poor weather conditions. The work may be stressful, as they may face significant community issues and hardships, time pressures, shifting priorities and concurrent or conflicting demands from clients, families and communities as well as other agencies and management.

  • Strength Required Strength requirements vary
Skills & Abilities
Updated Dec 15, 2016

Community health representatives need the following characteristics:

  • dependability, reliability and punctuality
  • good oral and written communication skills
  • good physical and mental health
  • emotional maturity
  • an interest in community work, particularly the preventative and educational aspects of health care
  • the ability to relate well to people of all ages, individually and in groups
  • a high level of comfort with coaching and teaching
  • good problem solving skills
  • the ability to work with little supervision and as part of a team
  • the ability to keep client information confidential.

They should enjoy helping people in the community, gathering information and maintaining records, and implementing health programs.

Educational Requirements
Updated Dec 15, 2016

Community health representatives should be knowledgeable about the diversity of Indigenous culture. They need related education and experience. Employers also may require applicants to have 1 or more of the following:

  • Transportation of Dangerous Goods (TDG) certification
  • Workplace Hazardous Material Information Systems (WHMIS) certification
  • first aid and CPR certification
  • clear security and child welfare checks
  • a valid driver's licence
  • a reliable vehicle for transportation.

Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

QCom College of Technology (QCT)

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Employment & Advancement
Updated Dec 15, 2016

Most community health representatives work in First Nations communities and Métis settlements. In urban centres, they may work at community agencies or within Alberta Health Services health facilities.

With additional education, community health representatives may move into related occupations such as social worker, licensed practical nurse or addictions counsellor. For more information about these occupations, see the Related Occupations section of this profile.

Community health representatives are part of the larger 2011 National Occupational Classification 4212: Social and community service workers. In Alberta, 76% of people employed in this occupational group work in the following industries:

The employment outlook in this occupation will be influenced by a wide variety of factors including:

  • trends and events affecting overall employment (especially in the industries listed above)
  • location in Alberta
  • employment turnover (work opportunities generated by people leaving existing positions)
  • occupational growth (work opportunities resulting from the creation of new positions that never existed before)
  • size of the occupation.

Over 12,200 Albertans are employed in the Community and social service workers occupational group. This group is expected to have an above-average annual growth of 2.9% from 2016 to 2020. As a result, 354 new positions are forecast to be created each year, in addition to job openings created by employment turnover. Note: As community health representatives form only a part of this larger occupational group, only some of these newly created positions will be for community health representatives.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated Dec 15, 2016

Community heath representative salaries may range from $39,000 to $54,000 per year, depending on the employer.

For information about current collective agreements in the public and not-for-profit sectors, see the Health Sciences Association of Alberta (HSAA) website.

Social and community service workers

Survey Methodology

Survey Analysis

Overall Wage Details
Average Wage
Average Salary
Hours Per Week

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $15.00 $35.06 $19.92 $17.67
Overall $15.55 $43.39 $22.59 $19.70
Top $17.50 $45.33 $26.32 $23.50

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

A: High Reliability
Data Reliability Code Definition

High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.

Industry Information
Public Administration
Educational Services
Finance, Insurance, Real Estate, Leasing
Health Care & Social Assistance
Other Services (Repair, Personal Services and Related)
Information, Culture, Recreation

Skills Shortage

Employers that Recruited in the Last 2 Years


Recruiting Employers that Experienced Hiring Difficulties


Employers with Unfilled Vacancies of over 4 Months


Vacancy Rate

Related Post-Secondary Field of Study
  • Health Care and Medical Sciences
  • Social, Community and Protective Services
Other Sources of Information
Updated Dec 15, 2016

Health Sciences Association of Alberta (HSAA) website:

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 24, 2016. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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