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Food and Beverage Service Supervisor in Formal Dining Rooms: Occupations in Alberta - alis
Is etiquette and formal food service important to you? Are you good at overseeing the work of others? Are you polite when dealing with unsatisfied people? Then a career as a food and beverage service supervisor in formal dining rooms may serve your needs.
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Occupations in Alberta

Food and Beverage Service Supervisor in Formal Dining Rooms

Supervisors of formal food and beverage service coordinate and supervise service in formal restaurants and dining rooms.

Contents Expand All
Also Known As

Captain Waiter, Head Waiter, Maitre D'hotel

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used.

Here is how this occupation has been classified over time.

2006 NOC

  • 6212: Food Service Supervisors

2006 NOC-S

  • G012: Food Service Supervisors

2011 NOC

  • 6311: Food service supervisors

2016 NOC

  • 6311: Food service supervisors

2021 NOC

  • 62020: Food service supervisors

2023 OaSIS

  • 62020.00: Food service supervisors
Duties
Updated May 18, 2021

Job titles and responsibilities in this occupation vary from one eating establishment to another. The following descriptions outline the usual responsibilities for supervisors in formal dining establishments.

Captain waiter or waitress is the title sometimes used for the head food and beverage server in a section of a formal dining room. In general, captains have the following duties and responsibilities:

  • Train and lead teams of food and beverage servers
  • Keep their sections properly stocked, neat and attractive
  • Ensure that the food and beverage service workers in their sections are well groomed, properly attired and efficient
  • Check table settings
  • Coordinate service so food is served at the proper time and temperature
  • Greet guests and present menus and wine lists

Captains also may:

  • Serve wine and liquor
  • Carve meat and prepare flambé dishes at customers' tables
  • Answer questions about ingredients, how dishes are prepared, and suggest menu pairings
  • Present bills and accept payments
  • Negotiate resolutions to any customer issues

Captains generally remain in the dining room taking care of guests and supervising servers. Food and beverage servers usually pass orders to the kitchen and serve the food, although captains may assist food and beverage servers as required.

Maitres d'hotel is the full name for those supervisors who are commonly called maitre d's. Maitres d'hotel are responsible for all aspects of food and beverage service in formal dining establishments. In general, they have the following duties and responsibilities:

  • Hire, train and supervise food and beverage service staff
  • Schedule staff hours
  • Order dining room supplies and equipment
  • Take reservations
  • Greet guests and assign tables
  • Settle customer complaints
  • Maintain and control liquor inventories and smallware (for example, cups, utensils, baskets)
  • Prepare cash receipts after the restaurant closes
  • Participate in management activities such as menu development, budgeting and revenue forecasting

They also may be responsible for marketing and advertising the restaurant.

Working Conditions
Updated May 18, 2021
  • Strength Required Lift up to 5 kg

Supervisors of formal food and beverage service generally work in pleasant surroundings. They often work evenings, weekends and holidays. At busy meal times, they are constantly on their feet to ensure customers receive prompt service.

Work Personalities

In Alberta, this occupation is part of 1 or more 2023 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

How This Occupation Compares to Your Work Personalities

Fit
Fit Guide
An occupation can be a great, good, fair, weak, or poor fit for you.
E
Enterprising
This occupation
You
C
Conventional
S
Social
This occupation
You

To find out how well this occupation fits your work personality types, complete the Work Personalities Quiz in Find Your Fit.

This Occupation’s Work Personalities

Food service supervisors
2023 OaSIS: 62020.00

Click or tap a personality type for its description.

  • 1
    Enterprising

    Enterprising jobs are about leading, selling, or starting new projects. People in these jobs like to take charge, make decisions, and reach goals. They often work in business or politics. These jobs may involve some risk and require strong people skills. Examples include managers, salespeople, and entrepreneurs.

  • 2
    Conventional

    Conventional jobs involve following rules and working with information. People in these jobs like to keep things organized and follow clear steps. They often work with numbers, files, or data. These jobs usually happen in offices and involve working with data and details more than ideas. Examples include clerks, accountants, and data entry workers.

  • 3
    Social

    Social jobs are about helping and working with people. People in these jobs enjoy teaching, caring for others, or giving advice. They often work in schools, hospitals, or community centres. These jobs involve talking, listening, and supporting others. Examples include teachers, nurses, and counsellors.

Find other alis occupations that match this occupation’s work personalities.

Your Work Personalities

To identify or change your work personalities, complete the Work Personalities Quiz in Find Your Fit.

Quick Guide

Alis work personalities are based on Holland’s theory. It identifies 6 personality types: Realistic, Investigative, Artistic, Social, Enterprising, and Conventional. People with similar personalities and interests will tend to pursue similar careers. They are likely to create work environments that are favourable to their type.

Most people will identify with 2 or 3 dominant personalities. If the occupation’s personalities match your more dominant types, this occupation is more likely to be satisfying and rewarding to you.

This Occupation’s Work Personalities lists the personalities most likely to be found in that occupation. They are listed in order of importance, with 1 as the most important.

Your Work Personalities shows where the occupation’s personalities rank within your test results. Rank 1 is your most dominant type and 6 is your least dominant.

Learn about work personalities

Abilities

In Alberta, this occupation is part of 1 or more 2023 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Food service supervisors
2023 OaSIS: 62020.00

How This Occupation Compares to Your Abilities

The graph below shows how well your scores match the overall abilities for this occupation.

The closer your ability scores are to the center, the more they match this occupation’s. The further away they are, the less they match this occupation’s.

The lower your ability scores are compared to the occupation’s, the more challenging the occupation will likely be for you. The higher your ability scores are compared to the occupation’s, the less challenging the occupation will likely be for you.

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities

To find out how well this occupation fits your abilities, complete the Abilities Quiz in Find Your Fit.

Abilities Sets

The 49 abilities are grouped into 5 abilities sets: Critical Thinking, Numbers and Patterns, Physical Activity, Mind-Body Coordination, and Senses.

Some abilities are more relevant to an occupation than other abilities. Individual abilities that are not relevant to an occupation are greyed out.

To fill in or change the values for your abilities, complete the Abilities Quiz in Find Your Fit.

Critical Thinking

Critical Thinking includes 9 abilities related to identifying and solving problems, thinking of ideas, and communication, such as speaking and writing.

This is how well your scores match the set of Critical Thinking abilities for this occupation:

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities
Individual Abilities

Compare this occupation's score with yours for each ability in the set.

Inductive Reasoning
Verbal Ability
Information Ordering
Categorization Flexibility
Deductive Reasoning
Fluency of Ideas
Problem Identification
Written Comprehension
Written Expression

Numbers and Patterns

Numbers and Patterns includes 10 abilities related to math, memorizing, and multitasking. It also includes how we perceive patterns, shapes, and distances.

This is how well your scores match the set of Numbers and Patterns abilities for this occupation:

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities
Individual Abilities

Compare this occupation's score with yours for each ability in the set.

Memorizing
Perceptual Speed
Pattern Organization Speed
Numerical Ability
Mathematical Reasoning
Multitasking
Pattern Identification
Spatial Orientation
Spatial Visualization
Selective Attention

Physical Activity

Physical Activity includes 9 abilities related to strength, balance, flexibility, coordination, and endurance. 

This is how well your scores match the set of Physical Activity abilities for this occupation:

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities
Individual Abilities

Compare this occupation's score with yours for each ability in the set.

Stamina
Static Strength
Trunk Strength
Explosive Strength
Body Flexibility
Dynamic Strength
Gross Body Coordination
Gross Body Equilibrium
Multi-Limb Coordination

Mind-Body Coordination

Mind-Body Coordination includes 9 abilities related to movement control and how we react to signals. It also includes fine motor skills, such finger and hand dexterity and hand-eye coordination.

This is how well your scores match the set of Mind-Body Coordination abilities for this occupation:

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities
Individual Abilities

Compare this occupation's score with yours for each ability in the set.

Finger-Hand-Wrist Motion
Rate Control
Arm-Hand Steadiness
Control of Settings
Finger Dexterity
Manual Dexterity
Multi-Signal Response
Reaction Time
Speed of Limb Movement

Senses

Senses includes 12 abilities related to seeing, hearing, and speaking. 

This is how well your scores match the set of Senses abilities for this occupation:

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities
Individual Abilities

Compare this occupation's score with yours for each ability in the set.

Hearing Sensitivity
Speech Clarity
Peripheral Vision
Auditory Attention
Depth Perception
Far Vision
Glare Tolerance
Near Vision
Night Vision
Speech Recognition
Sound Localization
Colour Perception

Quick Guide

The abilities or aptitudes shown for this NOC group come from the Occupational and Skills Information System (OaSIS).

The abilities scores range from 1 to 5, with 5 being stronger.

Occupations use different combinations and levels of these abilities. The Abilities Quiz helps you learn more about your ability levels and which occupations match your strengths.

If you have completed the Abilities Quiz, you can compare the occupation’s ability expectations to your own ability scores. Your scores may be lower than, a match to, or higher than the occupation’s expected abilities.

Learn about abilities

Traits & Skills
Updated May 18, 2021

Supervisors of formal food and beverage service need:

  • Memory for details and guests
  • Verbal communication skills
  • Attention to details
  • Organization skills
  • The ability to remain pleasant and diplomatic at all times

They should enjoy coordinating information (for examples, schedules and supplies), supervising the work of others and working with a variety of people.

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Top 10 Skills Employers Are Looking For

Food service supervisors

2016 NOC: 6311

This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 609 most recent Alberta job postings, collected between Sep 09, 2025 and Oct 08, 2025.

Review these skills to learn:

  • Whether or not this occupation matches your skill set
  • What training you may need to get these skills
  • What skills to highlight in your resumé, cover letter, and interview.
Tasks: Ensure food service and quality control
Tasks: Supervise and co-ordinate activities of staff who prepare and portion food
Tasks: Maintain records of stock, repairs, sales and wastage
Tasks: Train staff in job duties, sanitation and safety procedures
Tasks: Estimate and order ingredients and supplies
Tasks: Establish methods to meet work schedules
Tasks: Address customers' complaints or concerns
Tasks: Prepare and submit reports
Experience: 1 year to less than 2 years
Tasks: Establish work schedules
Tasks: Ensure food service and quality control 582
Tasks: Supervise and co-ordinate activities of staff who prepare and portion food 577
Tasks: Maintain records of stock, repairs, sales and wastage 560
Tasks: Train staff in job duties, sanitation and safety procedures 541
Tasks: Estimate and order ingredients and supplies 504
Tasks: Establish methods to meet work schedules 494
Tasks: Address customers' complaints or concerns 478
Tasks: Prepare and submit reports 456
Experience: 1 year to less than 2 years 450
Tasks: Establish work schedules 397
Educational Requirements
Updated May 18, 2021
  • Minimum Education Varies

Although many employers prefer to hire post-secondary program graduates for supervisory positions, the primary requirement is previous experience in the hospitality industry. Training may be on the job. Computer skills are an asset.

Food and beverage service supervisors in formal dining rooms need a good working knowledge of food preparation and wines. The following organizations offer introductory to advanced courses in wines and spirits at various locations across Canada: International Sommelier Guild (ISG) and Wine and Spirit Education Trust (WSET).

Those who wish to advance to management positions in the hospitality industry should obtain related training and certification.

All staff involved in the sale and service of liquor in licenced premises (for example, owners, managers and supervisors, retailers, bartenders and servers, greeters and hosts, and security staff) must have ProServe Liquor Staff Training. This is a provincial government training program designed to ensure liquor service and sales activities are conducted with integrity and in a socially responsible manner. ProServe is available online, as a self-directed program of home study using a video and a manual, or by seminar.

In Alberta, food safety courses are offered by:

Visit the Government of Alberta website or contact 780-427-7164 for a listing of approved food safety training options.

The Government of Alberta awards a Food Sanitation and Hygiene Certification to those who complete approved training and achieve at least 70% on a provincial exam. Food facilities generally must employ at least 1 person who is certified. Where 6 or more people are working on site, at least 1 person present must be certified. Where fewer people are working on site, the certified person may be absent.

Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

Bay River College
Lethbridge Polytechnic
Northern Alberta Institute of Technology
Olds College
Red Deer Polytechnic
Southern Alberta Institute of Technology
Sundance College
Sundance College - Edmonton

To expand or narrow your program options, visit Post-Secondary Programs and start your search with:

Completing a program does not guarantee entrance into an occupation. Before enrolling in an education program, prospective students should look into various sources for education options and employment possibilities. For example, contact associations and employers in this field.

Certification Requirements
Updated May 18, 2021
  • Certification Not regulated

Certification is not required, as there is currently no legislation regulating this occupation.

However, Tourism HR Canada (formerly the Canadian Tourism Human Resource Council or CTHRC) offers 2 certifications through the emerit website for food and beverage managers on a voluntary basis. These include:

  1. Food and Beverage Manager
  2. Food and Beverage Management International

The Food and Beverage Manager certification leads to the Tourism Certified Manager (TCM) designation, while the Food and Beverage Management International certification leads to the Certified International Foodservice Management (CIFM) designation.

Employment & Advancement
Updated May 18, 2021

Supervisors of food and beverage service in the hospitality industry are employed in restaurants, lounges, private clubs and other formal service establishments.

Experienced supervisors may advance to positions such as banquet manager or restaurant manager. Supervisors who have related post-secondary education or emerit certification have an advantage when applying for further advancement.

Industry Concentration

This section shows the industries where the majority of people in this occupation work. The data is based on the 2016 Census.

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.

Food service supervisors
2016 NOC: 6311

90.0% of people in this occupational group work in:

NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For examples, see Note.

Look for Work

Think Industries and Sectors When Planning Your Career

Jobs and occupations are changing every day. It can be hard to know what the future of work looks like—but not impossible. Look at industries and sectors for possible inspiration, insights, and opportunities.
3-Year Job Market Forecast

This section shows the Alberta job market condition, or short-term demand forecast, for this occupation over a 3-year period. It also shows the number of people employed in the occupation.

In Alberta, this occupation is part of 1 or more 2021 National Occupational Classification (NOC) groups.

Food service supervisors
2021 NOC: 62020
Cool
Job Market
12,800
Employed in AB

Source: 2024-2026 Alberta Short-Term Employment Forecast

NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For examples, see Note.

To see data for all occupations, visit Occupations in Demand.

5-Year Job Market Forecast

This section shows the employment outlook for this occupation in Alberta over a 5-year period.

Employment outlook is influenced by a wide variety of factors including:

  • Time of year (for seasonal jobs)
  • Location in Alberta
  • Employment turnover (when people leave existing positions)
  • Occupational growth (when new positions are created)
  • Size of the occupation
  • Trends and events that affect overall employment, especially in the industry or industries from the previous list
©
iStock.com/filadendron
OCCinfo

Employment Outlook

Employment outlook is influenced by a wide variety of factors. Learn how these factors can affect your career decisions.

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.

Food service supervisors
2016 NOC: 6311
2.7%
Annual Growth
(Above average)
258
New Positions

Source: 2021-2025 Alberta Regional Occupational Demand Outlook

Annual growth is from 2021 to 2025. New positions created each year are in addition to job openings created by employment turnover.

NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For examples, see Note.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Related Alberta Job Postings
Wage & Salary
Updated May 18, 2021

Earnings vary tremendously depending on the responsibilities of the position and the nature of the dining establishment.

Since captains serve customers directly as well as supervising food and beverage servers, they may receive tips. In most restaurants, food and beverage servers contribute a portion of their tips to a tip pool, which is distributed among all food and beverage service workers, including food service supervisors.

In Alberta, this occupation is part of 1 or more 2021 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Food service supervisors

2021 NOC: 62020
Average Wage
$18.56
Per Hour
Average Salary
$33,676.00
Per Year
Average Hours
34.8
Per Week
Average Months on Payroll
12
Survey Methodology Survey Analysis

Source
 2023 Alberta Wage and Salary Survey

NOC 62020 Wage Profile

Unless otherwise noted, the data shown here is for all industries and all regions in Alberta.

All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production), and other forms of compensation.

To see the full survey data for this NOC group, visit the wage profile.

Other wage sources
To make an informed wage and salary decision, research other wage sources [pdf] to supplement this data.

A: High Reliability
Data Reliability Code Definition

High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.

Hourly Wage

For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top

Hourly Wage

For full-time and part-time employees
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $16.00 $22.00 $17.54 $17.00
Overall $16.50 $24.00 $18.56 $17.50
Top $16.50 $28.00 $20.35 $18.50

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

Pay brackets for hourly wages

  • Starting pay: average pay offered for entry-level positions
  • Overall pay: average pay across all employees in this occupation
  • Top pay: average pay offered to top-paid employees

Industry Information

ALL INDUSTRIES
Information, Culture, Recreation
Finance, Insurance, Real Estate, Leasing
Health Care & Social Assistance
Accommodation & Food Services
Other Services (Repair, Personal Services and Related)
Public Administration
ALL INDUSTRIES $33,676
Information, Culture, Recreation $39,486
Finance, Insurance, Real Estate, Leasing $45,282
Health Care & Social Assistance $45,003
Accommodation & Food Services $33,794
Other Services (Repair, Personal Services and Related) $31,572
Public Administration $55,340

Skills Shortage

Employers that Recruited in the Last 2 Years
66%
66%)
Recruiting Employers that Experienced Hiring Difficulties
65%
65%
Employers with Unfilled Vacancies of over 4 Months
24%
24%
Vacancy Rate
N/A
Related High School Subjects
  • Science
  • Business, Administration, Finance and IT
    • Management and Marketing
  • Health, Recreation and Human Services
    • Foods
    • Tourism
Related Post-Secondary Field of Study
  • Personal and Food Services
Other Sources of Information
Updated May 18, 2021

Alberta Hotel and Lodging Association website: www.ahla.ca

Canadian Association of Foodservice Professionals website: cafp.ca

emerit website: emerit.ca

National Restaurant Association [United States] website: www.restaurant.org

ProServe Liquor Staff Training website: proserve.aglc.ca

Restaurants Canada website: www.restaurantscanada.org

Tourism HR Canada website: tourismhr.ca

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 31, 2021. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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