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Information Management Technician

Information management technicians support information management in their organization. They classify, code, process, store, retrieve, and preserve or securely destroy paper, electronic, and other records organizations receive or generate.

Also Known As

Access and Disclosure Specialist, Coding Specialist, Records Management Technician, Records Management Clerk

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used.

Here is how this occupation has been classified over time.

2006 NOC

  • 1413.1: Records Management Clerks

2006 NOC-S

  • B513: Records Management and Filing Clerks

2011 NOC

  • 1253: Records management technicians

2016 NOC

  • 1253: Records management technicians

2021 NOC

  • 12112: Records management technicians

2023 OaSIS

  • 12112.00: Records management technicians
Duties
Updated Mar 24, 2023

Many organizations generate and receive large numbers of electronic and hard copy documents. Complex information retrieval systems ensure that accurate and timely information is readily available to decision makers.

Duties and responsibilities vary from one position and type of organization to another. In general, information management technicians:

  • Use established systems for managing records to classify, code, process, store, retrieve, and preserve or securely destroy records
  • Process incoming information and documents using appropriate technology and equipment
  • Track procedures for internal reference materials, such as standards, reports, and research
  • Support records-compliance audits
  • Use established control procedures to ensure records are complete and thorough
  • Input data into records-management programs and verify it
  • Monitor the filing or retention of series of records and versions of documents according to the organization’s policies
  • Monitor performance measures for managing records
  • Maintain records centres according to established procedures
  • Train end users and staff
  • Maintain inventories, directories, and indices of records and forms
  • Support the development of controlled vocabularies and taxonomies
  • Input appropriate metadata tags and apply established metadata standards
  • Image, digitize, and microfilm records
  • Find and retrieve records in response to information requests
  • Control the proliferation of transitory records of limited retention value
  • Help to appraise and analyze recorded information for retention purposes
  • Apply schedules for retaining records
  • Help to place and manage legal holds on records
  • Protect records through environmental and security controls
  • Help to identify and protect the organization’s vital records and disaster recovery plan
  • Help to select software and information technology equipment
  • Migrate records from one storage medium or system to another
  • Compile statistics and reports

In smaller organizations, technicians may have data entry or administrative duties. In larger organizations, information management duties may be divided among several technicians.

For health-specific information management duties, see the Health Information Management Professional profile.

Working Conditions
Updated Mar 24, 2023
  • Strength Required Lift up to 5 kg

Information management technicians work in office settings. They most often work standard weekday office hours. They may spend several hours a day working with computers or imaging equipment.

Interests & Abilities

In Alberta, this occupation is part of 1 or more 2006 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Records Management Clerks

2006 NOC: 1413.1

Interest Codes

Interest Codes for This NOC Group
METHODICAL

Interest in compiling information to maintain indexes for classification systems, to label files according to schedules for retaining and disposing of documents and files, and to maintain access lists for security-classified records; and in preparing files for disposal

innovative

Interest in operating information retrieval systems; and in compiling statistics

directive

Interest in responding to requests for records

Your Interest Codes

To identify or change your interest codes, complete the Interests Exercise in CAREERinsite.

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Traits & Skills
Updated Mar 24, 2023

Information management technicians need:

  • Discretion
  • Knowledge of filing systems (digital or manual, using numerical and alphabetical coding)
  • Communication skills (both verbal and written)
  • Organizational skills
  • Analytical thinking, accuracy, and attention to detail
  • Commitment to customer service
  • The ability to work independently and on a team
  • The ability to work under pressure to meet deadlines

They should enjoy taking a methodical approach to compiling information. They should like operating systems for retrieving information. They should be at ease responding to requests for records.

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Top 10 Skills Employers Are Looking For

Records management technicians

2016 NOC: 1253

This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 14 most recent Alberta job postings, collected between Oct 27, 2021 and May 12, 2024.

Review these skills to learn:

  • Whether or not this occupation matches your skill set
  • What training you may need to get these skills
  • What skills to highlight in your resumé, cover letter, and interview.
Other benefits: Free parking available
Tasks: Classify, code, cross-reference, log and store records
Construction Specialization: Organized
Construction Specialization: Team player
Construction Specialization: Excellent written communication
Attention to detail
Computer and Technology Knowledge: MS Excel
Computer and Technology Knowledge: MS Word
Tasks: Label, prepare and transfer information files according to established records management life-cycle procedures and schedules
Tasks: Implement and update records classification, retention and disposal scheduling plans
Educational Requirements
Updated Mar 24, 2023
  • Minimum Education 2 years post-secondary

Employers most often prefer to hire information management technicians with a related post-secondary diploma. This could be a diploma in records management, library studies, or archives management. Related work experience is an asset.


Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

To expand or narrow your search for programs related to this occupation, visit Post-Secondary Programs.

Completing a program does not guarantee entrance into an occupation. Before enrolling in an education program, prospective students should look into various sources for education options and employment possibilities. For example, contact associations and employers in this field.

Certification Requirements
Updated Mar 24, 2023
  • Certification Not Regulated

The Association for Information and Image Management (AIIM) offers a voluntary Electronic Records Management certificate program.

Employment & Advancement
Updated Mar 24, 2023

Information management technicians work in all types of public- and private-sector organizations.

In organizations that employ several technicians, experienced technicians with leadership skills may advance to supervisory positions. Advancement to management positions may require further education or a broad range of experience.

Industry Concentration

This section shows the industries where the majority of people in this occupation work. The data is based on the 2016 Census.

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.

In the 1253: Records management technicians occupational group, 78.0% of people work in:

Employment Outlook

Employment outlook is influenced by a wide variety of factors including:

  • Time of year (for seasonal jobs)
  • Location in Alberta
  • Employment turnover (when people leave existing positions)
  • Occupational growth (when new positions are created)
  • Size of the occupation
  • Trends and events that affect overall employment, especially in the industry or industries from the previous list

In Alberta, the 1253: Records management technicians occupational group is expected to have an average annual growth of 2.4% from 2021 to 2025. In addition to job openings created by employment turnover, 12 new positions are forecasted to be created within this occupational group each year.

Note
NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For example, only some of the new positions to be created will be for this occupation. It also applies to other data for the NOC group such as number of people employed.

Source: 2021-2025 Alberta Regional Occupational Demand Outlook

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Related Alberta Job Postings
Wage & Salary
Updated Mar 24, 2023

Salaries vary a great deal depending on the technician’s qualifications and the responsibilities of the position.

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Records management technicians

2016 NOC: 1253
Average Wage
$39.70
Per Hour
Average Salary
$77,284.00
Per Year
Average Hours
37.2
Per Week
Average Months on Payroll
12
Survey Methodology Survey Analysis

Source
2021 Alberta Wage and Salary Survey

NOC 1253 Wage Profile

Unless otherwise noted, the data shown here is for all industries and all regions in Alberta.

All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production), and other forms of compensation.

To see the full survey data for this NOC group, visit the wage profile.

Other wage sources
To make an informed wage and salary decision, research other wage sources [pdf] to supplement this data.

A: High Reliability
Data Reliability Code Definition

High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.


Hourly Wage

For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top

Hourly Wage

For full-time and part-time employees
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $21.41 $53.64 $33.61 $30.22
Overall $24.72 $68.14 $39.70 $37.00
Top $26.04 $87.31 $44.57 $40.00

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

Pay brackets for hourly wages

  • Starting pay: average pay offered for entry-level positions
  • Overall pay: average pay across all employees in this occupation
  • Top pay: average pay offered to top-paid employees

Industry Information

ALL INDUSTRIES
Oil & Gas Extraction
Manufacturing
Professional, Scientific & Technical Services
Public Administration

Skills Shortage

Employers that Recruited in the Last 2 Years
24%
24%)
Recruiting Employers that Experienced Hiring Difficulties
2%
2%
Employers with Unfilled Vacancies of over 4 Months
3%
3%
Vacancy Rate
2%
Related Post-Secondary Field of Study
  • Clerical and Administrative Support
  • Education and Library Studies
Other Sources of Information
Updated Mar 24, 2023

Association for Information and Image Management (AIIM) website: www.aiim.org

Association of Records Managers and Administrators (ARMA), Calgary Chapter website: armacalgary.org

Association of Records Managers and Administrators (ARMA), Canadian Region website: armacanada.org

Association of Records Managers and Administrators (ARMA), Edmonton Chapter website: edmonton.armachapters.org

Institute of Certified Records Managers (ICRM) website: www.icrm.org

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 24, 2023. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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