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Administrative Support Personnel, Medical Administrative Assistant, Medical Office Administrator, Medical Secretary, Office Coordinator, Office Personnel
In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.
The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used.
Here is how this occupation has been classified over time.
2006 NOC
2006 NOC-S
2011 NOC
2016 NOC
2021 NOC
2023 OaSIS
Duties and responsibilities vary from one type of health-care organization to another. In general, medical office assistants answer the telephone, schedule and confirm medical appointments, greet patients, and take messages. They may perform any or all the following duties:
In large offices, these duties may be divided among several people.
Medical office assistants work in health-care settings. In some positions, they work standard office hours. In others, they also work evenings and weekends. A significant portion of their workday is spent on their feet. Those employed in hospitals and doctors’ offices may often be exposed to contagious diseases.
In Alberta, this occupation is part of 1 or more 2006 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
Interest in speaking with people to schedule and confirm medical appointments, to receive and communicate messages for medical staff and patients, and to interview patients
Interest in operating computers and other office equipment; may train other staff in procedures and in use of current software
Interest in compiling information to complete documents, case histories and insurance and other claim forms, to maintain confidential medical files and records, and to order supplies and maintain inventory; may supervise other staff
To identify or change your interest codes, complete the Interests Exercise in CAREERinsite.
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
To fill in or change the values for your abilities, complete the Abilities Exercise in CAREERinsite.
A Quick Guide
You are born with abilities that help you process certain types of information and turn it into action. These abilities influence which skills you can learn more easily.
The abilities or aptitudes shown for this NOC group come from the General Aptitude Test Battery (GATB). The GATB measures 9 aptitudes. It groups them into 3 categories: mental, visual, and physical.
The abilities scores range from 1 to 5, with 5 being stronger.
Medical office assistants need:
They should like interacting with people, feel comfortable operating equipment such as computers and photocopiers, and enjoy compiling and organizing information.
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 207 most recent Alberta job postings, collected between Oct 31, 2023 and Dec 18, 2024.
Review these skills to learn:
| Tasks: Schedule and confirm appointments | 190 |
|---|---|
| Tasks: Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review | 182 |
| Tasks: Determine and establish office procedures and routines | 171 |
| Tasks: Interview patients to obtain case histories | 163 |
| Tasks: Initiate and maintain confidential medical files and records | 155 |
| Tasks: Complete insurance and other claim forms | 155 |
| Tasks: Perform general clerical work, such as order supplies and maintain inventory | 130 |
| Tasks: Maintain filing system | 124 |
| Construction Specialization: Organized | 113 |
| Attention to detail | 112 |
Typically, employers seek medical office assistants capable of typing at least 50 words a minute (preferably 60) with no more than 3 errors. Knowledge of medical terminology and familiarity with some medical instruments or tray items is essential. A working understanding of human anatomy and physiology is also crucial. Medical and dental offices often require candidates to hold a diploma or certification from a medical office assistant (MOA) program.
Prospective students should ask about the suitability and reputation of training programs before enrolling.
The following schools offer programs or courses that are related to this occupation but are not required to enter the field.
To expand or narrow your program options, visit Post-Secondary Programs and start your search with:
Completing a program does not guarantee entrance into an occupation. Before enrolling in an education program, prospective students should look into various sources for education options and employment possibilities. For example, contact associations and employers in this field.
There is currently no provincial legislation regulating this occupation in Alberta.
Source: 2021-2025 Alberta Regional Occupational Demand Outlook
Medical office assistants work in:
With experience, they may progress into supervisory positions within large organizations.
This section shows the industries where the majority of people in this occupation work. The data is based on the 2016 Census.
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.
Medical administrative assistants
2016 NOC: 1243
95.4% of people in this occupational group work in:
NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For examples, see Note.
This section shows the short-term demand forecasted for this occupation in Alberta over a 3-year period. It also shows the number of people employed in the occupation.
In Alberta, this occupation is part of 1 or more 2021 National Occupational Classification (NOC) groups.
Source: 2023-2025 Alberta Short-Term Employment Forecast
NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For examples, see Note.
To see data for all occupations, visit Occupations in Demand.
This section shows the employment outlook for this occupation in Alberta over a 5-year period.
Employment outlook is influenced by a wide variety of factors including:
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.
Source: 2021-2025 Alberta Regional Occupational Demand Outlook
Annual growth is from 2021 to 2025. New positions created each year are in addition to job openings created by employment turnover.
NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For examples, see Note.
Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.
Salaries vary according to duties and experience. For information about current collective agreements in the public and not-for-profit sectors, see the Health Sciences Association of Alberta (HSAA) website.
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
Unless otherwise noted, the data shown here is for all industries and all regions in Alberta.
All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production), and other forms of compensation.
To see the full survey data for this NOC group, visit the wage profile.
Other wage sources
To make an informed wage and salary decision, research other wage sources [pdf] to supplement this data.
Good Reliability, represents a CV of between 6.01% and 15.00% and/or fewer than 30 survey observations and/or if survey observations represent less than 50% of all estimated employment for the occupation.
| Wages* | Low (5th percentile) | High (95th percentile) | Average | Median |
|---|---|---|---|---|
| Starting | $17.55 | $25.24 | $23.04 | $25.24 |
| Overall | $20.31 | $29.87 | $27.25 | $29.37 |
| Top | $23.07 | $34.94 | $31.83 | $34.86 |
Swipe left and right to view all data. Scroll left and right to view all data.
* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.
Pay brackets for hourly wages
| ALL INDUSTRIES | $49,772 |
|---|---|
| Health Care & Social Assistance | $49,722 |
| Public Administration | $56,245 |
Updated Mar 31, 2024. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.
