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Office Equipment Technician

Office equipment technicians take apart, clean, and repair business machines such as photocopiers, facsimile (fax) machines, and laser printers.

Also Known As

Business Machine Technician, Customer Service Technician, Mechanic, Service Technician

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Electronic Service Technicians (Household and Business Equipment) (2242) 
  • 2006 NOC-S: Electronic Service Technicians (Household and Business Equipment) (C142) 
  • 2011 NOC: Electronic service technicians (household and business equipment) (2242) 
  • 2016 NOC: Electronic service technicians (household and business equipment) (2242) 
Interests & Abilities

In Alberta, this occupation is part of 1 or more 2006 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Electronic Service Technicians (Household and Business Equipment)
2006 NOC : 2242

Interest Codes

Interest Codes for This NOC Group
OBJECTIVE

Interest in precision working to adjust, align, replace and repair equipment, assemblies and components following manuals and schematics; and to inspect and test equipment, components and assemblies using multimeters, circuit testers, oscilloscopes, logic probes and other test instruments, tools and equipment

INNOVATIVE

Interest in analyzing equipment to diagnose and locate circuit, component and equipment faults

METHODICAL

Interest in speaking to customers regarding equipment malfunctions to complete work orders; may supervise other electronic equipment service technicians

Your Interest Codes

To identify or change your interest codes, complete the Interests Exercise in CAREERinsite.

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Abilities

Typical ability expectations for this NOC group
Your abilities

To fill in or change the values for your abilities, complete the Abilities Exercise in CAREERinsite.

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Understanding Abilities

A Quick Guide

You are born with abilities that help you process certain types of information and turn it into action. These abilities influence which skills you can learn more easily.

The abilities or aptitudes shown for this NOC group come from the General Aptitude Test Battery (GATB). The GATB measures 9 aptitudes. It groups them into 3 categories: mental, visual, and physical.

The abilities scores range from 1 to 5, with 5 being stronger.

Learn About Abilities

Duties
Updated Mar 31, 2020

Office equipment technicians may specialize in one type of machine or work on different machines.

Technicians who work for business machine manufacturers and dealers typically service only the brands their company offers. They routinely visit customers with service contracts to:

  • Inspect machines for unusual wear
  • Replace worn or broken parts
  • Troubleshoot problems with equipment and networks
  • Advise customers on how to use equipment properly and spot potential problems
  • Clean, oil, and adjust machines to ensure optimum operation

When breakdowns occur, office equipment technicians must respond quickly. They must determine the cause of the malfunction and repair it. If it’s not repairable, they must replace the machine quickly to minimize disruption to office routines.

Office equipment technicians who work for small independent repair organizations must know how to repair several types of business machines. In general, they:

  • Provide a range of maintenance and repair services, including diagnostics, removal, installation, and retrofitting of multifunctional office and production copiers, printers, and fax machines
  • Install basic connections, such as setting up Internet Protocol (IP) addresses, downloading printer drivers, and training office workers on functions such as scan to email or to folder
  • Perform troubleshooting procedures and repair or replace equipment components as needed
  • Maintain and manage parts inventory
Working Conditions
Updated Mar 31, 2020
  • Strength Required Lift over 20 kg

Office equipment technicians often work in office settings and are expected to wear business clothes. They use electronic meters and other electrical testing equipment as well as hand tools such as pliers and screwdrivers. They may need to travel from one service call to another and do some heavy lifting. There are few hazards in the occupation. However, the work can be stressful when customers are impatient.

Office equipment technicians tend to work standard office hours. Some technicians must be on call for after-hours emergency repairs. Some jobs require out-of-town travel.

Traits & Skills
Updated Mar 31, 2020

Office equipment technicians need:

  • Manual dexterity
  • Mechanical and problem-solving abilities
  • Analytical, organizational, and multitasking skills
  • Good vision to see small, delicate parts
  • Good colour perception to detect small changes in colour
  • Good hearing to trace malfunctions back to their source

Technicians may be the only representatives of their companies that office staff meet. They must therefore have excellent communication and customer relations skills.

They should enjoy using tools, instruments, and equipment to perform precision tasks. They should be comfortable analyzing information, diagnosing problems, and taking a methodical approach to their work.

Top 10 Skills Employers Are Looking For

Electronic service technicians (household and business equipment)

NOC code: 2242

This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 71 most recent Alberta job postings, collected between Oct 29, 2021 and Jul 06, 2022.

Review these skills to learn:

  • Whether or not this occupation matches your skill set
  • What training you may need to get these skills
  • What skills to highlight in your resumé, cover letter, and interview.
Complete work orders, test and maintenance reports
Install, maintain and repair electronic equipment
Inspect and test electronic equipment and assemblies
Adjust, align, replace or repair electronic equipment and assemblies
Diagnose and locate circuit, component and equipment faults
Personal Suitability: Organized
Personal Suitability: Team player
Personal Suitability: Client focus
Personal Suitability: Effective interpersonal skills
Prepare cost estimates
Educational Requirements
Updated Mar 31, 2020
  • Minimum Education Varies

Most office equipment technicians train on the job. Most employers prefer to hire people who already have good customer service skills and basic computer skills. Employers also prefer applicants who have a good understanding of electronic and electrical systems. These might include graduates of electronics courses or programs, or people with previous experience in electronics and mechanical repair. Some employers require employees to have a vehicle and a valid driver’s licence. Employees who work on banking machines must be bondable (acceptable to an insurance company as responsible and law abiding).

No post-secondary education programs are specifically designed to train office machine technicians. However, some employers prefer to hire individuals who have obtained A+ certification from the Computing Technology Industry Association (CompTIA).

Manufacturers or franchise dealers may send trainees in their employ for special training programs. Some expect trainees to learn equipment repair techniques via computer-based training packages. Those employed in repair shops learn from working with experienced office equipment technicians. They also may take self-study courses.

Once trained, office equipment technicians must continuously upgrade their skills and knowledge to keep up with rapid changes in technology.


Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

Southern Alberta Institute of Technology

To expand or narrow your search for programs related to this occupation, visit Post-Secondary Programs.

Completing a program does not guarantee entrance into an occupation. Before enrolling in an education program, prospective students should look into various sources for education options and employment possibilities. For example, contact associations and employers in this field.

Certification Requirements
Updated Mar 31, 2020
  • Certification Not Regulated

There is currently no provincial legislation regulating this occupation in Alberta.

Employment & Advancement
Updated Mar 31, 2020

Office machine technicians work for:

  • Firms that sell or service business machines
  • Equipment manufacturers
  • Independent repair shops
  • Organizations large enough to have on-staff maintenance and repair crews

Experienced office equipment technicians may advance to supervisory, management, or training positions. Some open independent repair shops of their own.

Office equipment technicians are part of the larger 2011 National Occupational Classification 2242: Electronic service technicians (household and business equipment). In Alberta, 75% of people employed in this classification work in the following industries:

The employment outlook [pdf] in this occupation is influenced by a wide variety of factors including:

  • Trends and events affecting overall employment, especially in the industries listed above
  • Location in Alberta
  • Employment turnover (when people leave existing positions)
  • Occupational growth (when new positions are created)
  • Size of the occupation

In Alberta, the 2242: Electronic service technicians (household and business equipment) occupational group is expected to have a below-average annual growth of 1.7% from 2019 to 2023. In addition to job openings created by employment turnover, 116 new positions are forecasted to be created within this occupational group each year.

Note
NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For example, only some of the new positions to be created will be for this occupation. It also applies to other data for the NOC group such as number of people employed.

Source: Alberta Regional Occupational Demand Outlook

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

As technology evolves, more and more functions are being integrated into a single machine. For example, one machine can photocopy, scan, print and send faxes. Machines also are becoming easier to install, operate, and maintain. These trends may have a negative impact on future demand for office equipment technicians.

Related Alberta Job Postings
Wage & Salary
Updated Mar 31, 2020

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Electronic service technicians (household and business equipment)

2016 NOC : 2242
Average Wage
$30.38
Per Hour
Average Salary
$62,002.00
Per Year
Average Hours
39.2
Per Week
Average Months on Payroll
12
Survey Methodology Survey Analysis

Source
2019 Alberta Wage and Salary Survey

NOC 2242 Wage Profile

Unless otherwise noted, the data shown here is for all industries and all regions in Alberta.

All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production), and other forms of compensation.

To see the full survey data for this NOC group, visit the wage profile.

Other wage sources
To make an informed wage and salary decision, research other wage sources [pdf] to supplement this data.

B: Good Reliability
Data Reliability Code Definition

Good Reliability, represents a CV of between 6.01% and 15.00% and/or fewer than 30 survey observations and/or if survey observations represent less than 50% of all estimated employment for the occupation.


Hourly Wage

For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top

Hourly Wage

For full-time and part-time employees
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $17.31 $38.00 $22.74 $20.19
Overall $19.73 $38.46 $30.38 $31.56
Top $24.00 $48.08 $37.82 $40.50

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

Pay brackets for hourly wages

  • Starting pay: average pay offered for entry-level positions
  • Overall pay: average pay across all employees in this occupation
  • Top pay: average pay offered to top-paid employees

Industry Information

Manufacturing
Public Administration
Business, Building and Other Support Services
ALL INDUSTRIES
Professional, Scientific & Technical Services
Wholesale Trade
Retail Trade
Information, Culture, Recreation

Skills Shortage

Employers that Recruited in the Last 2 Years
54%
54%)
Recruiting Employers that Experienced Hiring Difficulties
40%
40%
Employers with Unfilled Vacancies of over 4 Months
9%
9%
Vacancy Rate
5%
Related Post-Secondary Field of Study
  • Engineering and Science Technologies
  • Trades, Industrial and Related Training
Other Sources of Information
Updated Mar 31, 2020

Computing Technology Industry Association (CompTIA) website: www.comptia.org

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 31, 2020. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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