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Office Equipment Technician

Office equipment technicians take apart, clean and repair business machines such as photocopiers, facsimile (fax) machines and laser printers.

  • Avg. Salary $56,886.00
  • Avg. Wage $27.68
  • Minimum Education Varies
  • Outlook below avg
  • Employed 8,400
  • In Demand Medium
Also Known As

Business Machine Technician, Customer Service Technician, Mechanic, Service Technician

Skills Shortage

Employers that Recruited in the Last 2 Years

68%
68%
Average Wage
Starting
Overall
Top
  • Certification Not Regulated
  • Strength Required Lift over 20 kg
NOC & Interest Codes
The Office Equipment Technician is part of the following larger National Occupational Classification (NOC).
Electronic Service Technicians (Household and Business Equipment)
NOC code: 2242
OBJECTIVE

Interest in precision working to adjust, align, replace and repair equipment, assemblies and components following manuals and schematics; and to inspect and test equipment, components and assemblies using multimeters, circuit testers, oscilloscopes, logic probes and other test instruments, tools and equipment

INNOVATIVE

Interest in analyzing equipment to diagnose and locate circuit, component and equipment faults

METHODICAL

Interest in speaking to customers regarding equipment malfunctions to complete work orders; may supervise other electronic equipment service technicians

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Duties
Updated Dec 14, 2016

Office equipment technicians may specialize in 1 type of machine or work on a variety of machines.

Technicians employed by business machine manufacturers and dealers typically service only the brands of equipment offered by their companies. They routinely visit customers who have service contracts to:

  • inspect machines for unusual wear
  • replace worn or broken parts
  • troubleshoot problems with equipment and networks
  • advise customers on the proper use of the equipment and how to spot potential problems
  • clean, oil and adjust machines to ensure optimum operation.

When breakdowns occur, office equipment technicians must respond quickly. They determine the cause of the malfunction and repair or replace the machine so the office routine is disrupted as little as possible.

Office equipment technicians employed by small independent repair organizations must be able to repair a number of different types of business machines. In general, they:

  • perform a full range of serving and repair procedures, including diagnostics, installation, removal and retrofits on multifunctional office and production copiers, printers and fax machines
  • perform basic connection installations, set up Internet Protocol (IP) addresses, download printer drivers and provide customer training on printing functions
  • perform troubleshooting and repair or replace equipment components as necessary
  • maintain and manage parts inventory.
Working Conditions
Updated Dec 14, 2016

Office equipment technicians often work in office environments where they are expected to wear business clothes. They use various electronic meters and other electrical testing equipment as well as hand tools such as pliers and screwdrivers. Travelling from 1 service call to another and some lifting (more than 20 kilograms) routinely may be required. There are few hazards in the occupation, although the work can be stressful when customers are impatient.

Office equipment technicians usually work standard office hours. Some technicians are required to be on call for after-hours emergency repairs. In some jobs, out-of-town travel is required.

  • Strength Required Lift over 20 kg
Skills & Abilities
Updated Dec 14, 2016

Office equipment technicians need the following characteristics:

  • good manual dexterity
  • mechanical and problem solving abilities
  • strong analytical, organizational and multitasking skills
  • the ability to see small, delicate parts
  • the ability to detect small changes in colour
  • good hearing to detect sources of malfunction.

Since technicians often are the only representatives of their companies whom office personnel meet, they must have excellent communication and customer relations skills.

They should enjoy using tools, instruments and equipment to perform tasks requiring precision, analyzing information and diagnosing problems, and taking a methodical approach to their work.

Educational Requirements
Updated Dec 14, 2016

Most office equipment technicians are trained on the job. However, employers generally prefer to hire people who already have good customer service skills, basic computer skills and a good understanding of electronic and electrical systems (for example, graduates of electronics courses or programs, or people who have previous experience with electronics and mechanical repair). Some employers require employees to have a vehicle and a valid driver's licence. Employees who work on banking machines must be bondable (acceptable to an insurance company as a responsible, law-abiding person).

There are no post-secondary education programs specifically designed to train office machine technicians. However, some employers may prefer to hire individuals who have obtained A+ certification from the Computing Technology Industry Association (CompTIA).

Trainees employed by manufacturers or franchised dealers may be sent for special training programs or learn about equipment repair techniques via computer-based training packages. Those employed in repair shops learn from working with experienced office equipment technicians and may take self-study courses.

Once trained, office equipment technicians must continuously upgrade their skills and knowledge to keep up to date.

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Employment & Advancement
Updated Dec 14, 2016

Below-average occupational growth is expected in Alberta for 2016 to 2020. Job openings are a result of employment turnover and newly created positions.

Office machine technicians are employed by:

  • firms that sell or service business machines
  • equipment manufacturers
  • independent repair shops
  • organizations large enough to have on-staff maintenance and repair crews.

Experienced office equipment technicians may advance to supervisory, management or training positions, or open independent repair shops of their own.

Office equipment technicians are part of the larger 2011 National Occupational Classification 2242: Electronic service technicians (household and business equipment). In Alberta, 75% of people employed in this classification work in the following industries:

The employment outlook in this occupation will be influenced by a wide variety of factors including:

  • trends and events affecting overall employment (especially in the industries listed above)
  • location in Alberta
  • employment turnover (work opportunities generated by people leaving existing positions)
  • occupational growth (work opportunities resulting from the creation of new positions that never existed before)
  • size of the occupation.

Over 7,600 Albertans are employed in the Electronic service technicians (household and business equipment) occupational group. This group is expected to have a below-average annual growth of 1.5% from 2016 to 2020. As a result, 114 new positions are forecast to be created each year, in addition to job openings created by employment turnover. Note: As office equipment technicians form only a part of this larger occupational group, only some of these newly created positions will be for office equipment technicians.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

As technology evolves, more and more functions are being integrated into a single machine (for example, 1 machine can photocopy, scan, print and send faxes) and machines are increasingly easier to install, operate and maintain. These trends may have a negative impact on future demand for office equipment technicians.

Wage & Salary
Updated Dec 14, 2016

Electronic service technicians (household and business equipment)
NOC code: 2242

Survey Methodology

Survey Analysis

Overall Wage Details
Average Wage
Average Salary
Hours Per Week

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $15.00 $26.44 $20.66 $20.00
Overall $20.72 $35.00 $27.68 $26.90
Top $24.00 $46.00 $32.24 $31.00

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

B: Good Reliability
Data Reliability Code Definition

Good Reliability, represents a CV of between 6.01% and 15.00% and/or fewer than 30 survey observations and/or if survey observations represent less than 50% of all estimated employment for the occupation.


Industry Information
Public Administration
Business, Building and Other Support Services (aka Management, Administrative, and other Services)
ALBERTA, ALL INDUSTRIES
Wholesale Trade
Information, Culture, Recreation

Skills Shortage

Employers that Recruited in the Last 2 Years

68%
68%

Recruiting Employers that Experienced Hiring Difficulties

36%
36%

Employers with Unfilled Vacancies of over 4 Months

9%
9%

2015 Vacancy Rate

3%
Related High School Subjects
  • Business, Administration, Finance and IT
    • Networking
  • Trades, Manufacturing and Transportation
    • Electro-Technologies
Related Post-Secondary Field of Study
  • Engineering and Science Technologies
  • Trades, Industrial and Related Training
Other Sources of Information
Updated Dec 14, 2016

Computing Technology Industry Association (CompTIA) website: www.comptia.org

For more information on career planning, education and jobs, visit the Alberta Learning Information Service (ALIS) website, call the Alberta Career Information Hotline toll-free at 1-800-661-3753 or 780-422-4266 in Edmonton, or visit an Alberta Works Centre near you.

Updated Mar 19, 2016. The information contained in this profile is current as of the dates shown. Salary, employment outlook and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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