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Updated

Ramp Agent

Ramp agents work at airports. They operate ramp servicing vehicles and equipment, handle baggage, and perform other duties. They work on the ramp and in cargo warehouses.

  • Avg. Salary $32,934.00
  • Avg. Wage $18.97
  • Minimum Education High school diploma
  • Outlook N/A
  • Employed < 1500
  • In Demand Lower
Also Known As

Ramp Service Attendant, Station Attendant, Turn Around Crew Agent

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Air Transport Ramp Attendants (7437) 
  • 2006 NOC-S: Air Transport Ramp Attendants (H737) 
  • 2011 NOC: Air transport ramp attendants (7534) 
Skills Shortage

Employers that Recruited in the Last 2 Years

28%
28%
Average Wage
Starting
Overall
Top
  • Certification Not Regulated
  • Strength Required Lift over 20 kg
Interest Codes
The Ramp Agent is part of the following larger National Occupational Classification (NOC).
Air Transport Ramp Attendants
METHODICAL

Interest in comparing information to sort and route cargo and baggage, to clean and prepare aircraft interiors and to wash aircraft exteriors

OBJECTIVE

Interest in driving ramp-servicing vehicles; in operating aircraft cargo doors; in marshalling and towing aircraft to gate positions for passenger boarding and deplaning; and in loading and unloading cargo

innovative

Interest in sorting and loading cargo and baggage to achieve proper balance according to instructions forwarded by load planners

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Duties
Updated Mar 31, 2018

Ramp agents may perform all or only some of the following duties depending on the airline and size of the airport:

  • operate towing tractors, food service trucks, de-icer sprayers, lavatory servicing trucks, and other service vehicles and equipment
  • position passenger loading bridges and operate aircraft doors
  • tow aircraft to gate positions for loading and unloading
  • refuel aircraft
  • connect and operate ground support equipment (such as ground power units and air conditioning units)
  • load and unload baggage and freight by hand or by operating ramp equipment (such as fork lifts, scissor lifts, conveyor belts, and ramp tractors)
  • sort and route baggage, cargo and mail, and position cargo in warehouses
  • load cargo in aircraft compactly and in compliance with weight restrictions (to achieve proper load balance)
  • clean and stock aircraft cabins
  • de-ice or wash aircraft
  • load and position meals and related supplies 
  • report loading counts and procedures (to airport ground service support and flight crews).

They must follow safety precautions at all times around aircraft.

Working Conditions
Updated Mar 31, 2018

Airlines operate 24 hours a day so ramp agents must work shifts with rotating days off. Most of the work is performed in confined spaces or outdoors in a noisy setting. Ramp agents may work in harsh weather conditions.

Their work is physically demanding. Ramp agents routinely are required to kneel, crawl, climb, bend, push, and pull. Heavy lifting (over 20 kilograms) is required.

  • Strength Required Lift over 20 kg
Skills & Abilities
Updated Mar 31, 2018

Ramp agents need to possess:

  • the ability to lift heavy cargo
  • speaking and listening skills
  • a safety-conscious attitude
  • the ability to work well under pressure.

They should enjoy:

  • having clear rules and organized methods
  • driving vehicles and operating equipment
  • solving problems.
Educational Requirements
Updated Mar 31, 2018

Ramp agents must qualify for a high level of security clearance. They must also have a valid driver’s licence and a clean driver’s abstract. They must be fluent in English. Employers may require applicants to have a high school diploma or equivalent, or to pass a pre-employment exam. For some positions or locations, fluency in French may be an asset.

There may be many applicants for ramp agent positions. When this happens, employers give preference to people with one or more of the following:

  • an advanced driving licence
  • an Airside Vehicle Operations Permit (AVOP) licence
  • heavy equipment training
  • a dangerous goods handling certificate or related training
  • airline experience
  • experience in physically demanding work
  • experience in warehousing, stockrooms, or shipping and receiving.

Ramp agents are trained on the job. Companies may provide a short training program (2 to 6 weeks) before assigning new employees to positions.

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Certification Requirements
Updated Mar 31, 2018

Certification is not required, as there is currently no legislation regulating this occupation.

Employment & Advancement
Updated Mar 31, 2018

Ramp agents work for airlines and airline subcontractors. They may be asked to transfer to other locations in Canada. This depends on company policy. Most entry-level positions are part time.

Ramp agents with the required qualifications may move into positions with greater duties. Or they may transfer to other positions, such as passenger agent, cargo agent, baggage or load agent, or administrator.

Ramp agents are part of the larger 2011 National Occupational Classification 7534: Air transport ramp attendants. In Alberta, 93% of people employed in this classification work in the Transportation and Warehousing [pdf] industry.

The employment outlook [pdf] in this occupation will be influenced by a wide variety of factors including:

  • trends and events that affect overall employment (especially in the Transportation and Warehousing industry)
  • location in Alberta
  • employment turnover (work opportunities that come up when people leave existing positions)
  • occupational growth (work opportunities that come up when new positions are created)
  • size of the occupation.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated Mar 31, 2018

In general, earnings are lower than these figures suggest.

Air transport ramp attendants

Survey Methodology

Survey Analysis

Overall Wage Details
Average Wage
Average Salary
Hours Per Week

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $13.60 $17.00 $15.22 $15.30
Overall $16.30 $22.90 $18.97 $18.75
Top $20.31 $33.75 $25.64 $21.18

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

C: Lower Reliability
Data Reliability Code Definition

Lower Reliability, represents a CV of between 15.01% and 33.00% and/or if fewer than 20 survey observations and/or if survey observations represent less than 33% of all estimated employment for the occupation.


Industry Information
ALL INDUSTRIES
Transportation and Warehousing

Skills Shortage

Employers that Recruited in the Last 2 Years

65%
65%

Recruiting Employers that Experienced Hiring Difficulties

28%
28%

Employers with Unfilled Vacancies of over 4 Months

N/A

Vacancy Rate

N/A
Related High School Subjects
  • Trades, Manufacturing and Transportation
    • Logistics
Related Post-Secondary Field of Study
  • Driver Training
  • Trades, Industrial and Related Training
Other Sources of Information
Updated Mar 31, 2018

International Association of Machinists and Aerospace Workers District 140 website: www.iam140.ca

For more information on career planning, education and jobs call the Alberta Supports Contact Centre toll-free at 1-877-644-9992 or 780-644-9992 in Edmonton, or visit an Alberta Supports Centre near you.

Updated Mar 31, 2018. The information contained in this profile is current as of the dates shown. Salary, employment outlook and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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