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Records Management Technician

Records management technicians classify, code, process, store, retrieve, and preserve or securely destroy the paper, electronic and other records organizations receive or generate. They support information management in their organization and assist in retrieving records relevant to access requests.

  • Avg. Salary $71,218.00
  • Avg. Wage $34.66
  • Minimum Education 2 years post-secondary
  • Outlook above avg
Also Known As

Information Management Technician

Updated Dec 14, 2016

In organizations that generate and receive large numbers of electronic and hard copy documents, complex information retrieval systems are required to support business activities and ensure that accurate, timely information is readily available to decision makers when needed.

Duties and responsibilities vary from one position and type of organization to another but, in general, records management technicians:

  • use established records management systems to classify, code, process, store, retrieve, and preserve or securely destroy records
  • process incoming information and documents using appropriate technology and equipment
  • track procedures for internal reference materials (for example, standards, reports, research)
  • support records compliance audits
  • use established control procedures to ensure records are complete and thorough
  • input and verify data in records management software applications
  • monitor the filing or retention of record series and document versions according to the organization's policies
  • monitor records management performance measures
  • maintain records centres according to established procedures
  • train end-users and staff
  • maintain inventories, directories and indices of records and forms
  • support the development of controlled vocabularies and taxonomies
  • input appropriate metadata tags and apply established metadata standards
  • image, digitize and microfilm records
  • find and retrieve records in response to information requests
  • control the proliferation of transitory records that are of limited retention value
  • assist in the appraisal and analysis of recorded information for retention purposes and apply records retention schedules
  • assist with placing and managing legal holds on records
  • protect records through environmental and security controls
  • assist with the identification and protection of the organization's vital records and disaster recovery plan  
  • assist with the selection of software and information technology equipment
  • migrate records from one storage media or system to another
  • compile statistics and reports.

In smaller organizations, records management technicians also may have data entry or administrative duties. In larger organizations, records management responsibilities may be divided among several technicians.

Working Conditions
Updated Dec 14, 2016

Records management technicians work in office environments. They usually work standard weekday office hours and may spend several hours a day working with computers or imaging equipment.

  • Strength Required Lift up to 5 kg
Skills & Abilities
Updated Dec 14, 2016

Records management technicians need the following characteristics:

  • strong oral and written communication skills
  • a commitment to providing excellent customer service
  • the ability to think analytically and pay close attention to details
  • the ability to keep personal and sensitive information confidential
  • the ability to work independently and in a team environment
  • the ability to work under pressure to meet deadlines.

They should enjoy taking a methodical approach to compiling information, operating information retrieval systems and responding to requests for records.

Educational Requirements
Updated Dec 14, 2016

Employers generally prefer to hire records management technicians who have a post-secondary diploma related to records management, library studies or archives management, and related work experience.

Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

Grant MacEwan University

Red River College - Winnipeg

Saskatchewan Polytechnic

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

The Association for Information and Image Management (AIIM) offers an Electronic Records Management certificate program that consists of three training programs, some of which are available online.

Employment & Advancement
Updated Dec 14, 2016

Above-average occupational growth is expected in Alberta for 2016 to 2020. Job openings are a result of employment turnover and newly created positions.

Records management technicians are employed in all types of public and private sector organizations.

In organizations that employ a number of records management technicians, experienced technicians who have leadership skills may advance to supervisory positions. Advancement to management positions may require further education or a broad range of experience. 

Records management technicians are part of the larger 2011 National Occupational Classification 1253: Records management technicians. In Alberta, 77% of people employed in this classification work in the following industries:

The employment outlook in this occupation will be influenced by a wide variety of factors including:

  • trends and events affecting overall employment (especially in the industries listed above)
  • location in Alberta
  • employment turnover (work opportunities generated by people leaving existing positions)
  • occupational growth (work opportunities resulting from the creation of new positions that never existed before)
  • size of the occupation.

Over 8,800 Albertans are employed in the Records management and filing clerks occupational group. This group is expected to have an above-average annual growth of 2.0% from 2016 to 2020. As a result, 176 new positions are forecast to be created each year, in addition to job openings created by employment turnover. Note: As records management technicians form only a part of this larger occupational group, only some of these newly created positions will be for records management technicians.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated Dec 14, 2016

Salaries vary a great deal depending on the technician's qualifications and the responsibilities of the position.

Records management technicians are part of the larger 2011 National Occupational Classification 1253: Records management technicians.

According to the 2015 Alberta Wage and Salary Survey, Albertans in the Records management technicians occupational group earned on average from $31.89 to $42.48 an hour. The overall average wage was $34.66 an hour. For more information, see the Records management technicians wage profile.

Related High School Subjects
  • English Language Arts
  • Business, Administration, Finance and IT
    • Information Processing
    • Management and Marketing
Related Post-Secondary Field of Study
  • Clerical and Administrative Support
  • Education and Library Studies
Other Sources of Information
Updated Dec 14, 2016

Association for Information and Image Management (AIIM) website:

Association of Records Managers and Administrators (ARMA), Calgary Chapter website:

Association of Records Managers and Administrators (ARMA), Canadian Region website:

Association of Records Managers and Administrators (ARMA), Edmonton Chapter website:

Institute of Certified Records Managers (ICRM) website:

For more information on career planning, education and jobs, visit the Alberta Learning Information Service (ALIS) website, call the Alberta Career Information Hotline toll-free at 1-800-661-3753 or 780-422-4266 in Edmonton, or visit an Alberta Works Centre near you.

Updated Mar 29, 2015. The information contained in this profile is current as of the dates shown. Salary, employment outlook and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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