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Records Management Technician

Information management technicians classify, code, process, store, retrieve, and preserve or securely destroy the paper, electronic, and other records organizations receive or generate. They support information management in their organization. They assist in retrieving records relevant to access requests.

  • Avg. Salary $61,570.00
  • Avg. Wage $31.90
  • Minimum Education 2 years post-secondary
  • Outlook above avg
  • Employed < 1500
  • In Demand Medium
Also Known As

Records Management Technician

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Records Management Clerks (1413.1) 
  • 2006 NOC-S: Records Management and Filing Clerks (B513) 
  • 2011 NOC: Records management technicians (1253) 
  • 2016 NOC: Records management technicians (1253) 
Skills Shortage

Employers that Recruited in the Last 2 Years

34%
34%
Average Wage
Starting
Overall
Top
  • Certification Not Regulated
  • Strength Required Lift up to 5 kg
Interest Codes
The Records Management Technician is part of the following larger National Occupational Classification (NOC).
Records Management Clerks
METHODICAL

Interest in compiling information to maintain indexes for classification systems, to label files according to schedules for retaining and disposing of documents and files, and to maintain access lists for security-classified records; and in preparing files for disposal

innovative

Interest in operating information retrieval systems; and in compiling statistics

directive

Interest in responding to requests for records

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Duties
Updated Mar 31, 2019

Many organizations generate and receive large numbers of electronic and hard copy documents. Complex information retrieval systems ensure accurate, timely information is readily available to decision makers.

Duties and responsibilities vary from one position and type of organization to another. In general, information management technicians:

  • Use established systems for managing records to classify, code, process, store, retrieve, and preserve or securely destroy records
  • Process incoming information and documents using appropriate technology and equipment
  • Track procedures for internal reference materials, such as standards, reports, and research
  • Support records compliance audits
  • Use established control procedures to ensure records are complete and thorough
  • Input data into records management programs and verify it
  • Monitor the filing or retention of series of records and versions of documents according to the organization’s policies
  • Monitor performance measures for managing records
  • Maintain records centres according to established procedures
  • Train end users and staff
  • Maintain inventories, directories, and indices of records and forms
  • Support the development of controlled vocabularies and taxonomies
  • Input appropriate metadata tags and apply established metadata standards
  • Image, digitize, and microfilm records
  • Find and retrieve records in response to information requests
  • Control the proliferation of transitory records of limited retention value
  • Help to appraise and analyze recorded information for retention purposes
  • Apply schedules for retaining records
  • Help to place and manage legal holds on records
  • Protect records through environmental and security controls
  • Help to identify and protect the organization’s vital records and disaster recovery plan
  • Help to select software and information technology equipment
  • Migrate records from one storage media or system to another
  • Compile statistics and reports

In smaller organizations, technicians also may have data entry or administrative duties. In larger organizations, records management duties may be divided among several technicians.

Working Conditions
Updated Mar 31, 2019

Information management technicians work in office settings. They most often work standard weekday office hours. They may spend several hours a day working with computers or imaging equipment.

  • Strength Required Lift up to 5 kg
Skills & Abilities
Updated Mar 31, 2019

Information management technicians need:

  • Discretion
  • Communication skills
  • Analytical thinking and attention to detail
  • Commitment to customer service
  • The ability to work independently and on a team
  • The ability to work under pressure to meet deadlines

They should enjoy taking a methodical approach to compiling information. They should like operating systems for retrieving information. They should be at ease responding to requests for records.

Educational Requirements
Updated Mar 31, 2019

Employers most often prefer to hire information management technicians with a related post-secondary diploma. This could be a diploma in records management, library studies. or archives management. Related work experience is an asset.


Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

Grant MacEwan University

Saskatchewan Polytechnic

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Certification Requirements
Updated Mar 31, 2019

The Association for Information and Image Management (AIIM) offers a voluntary Electronic Records Management certificate program.

Employment & Advancement
Updated Mar 31, 2019

Information management technicians work in all types of public and private sector organizations.

In organizations that employ several technicians, experienced technicians with leadership skills may advance to supervisory positions. Advancement to management positions may require further education or a broad range of experience.

Information management technicians are part of the larger 2011 National Occupational Classification 1253: Records management technicians. In Alberta, 77% of people employed in this classification work in the following industries:

The employment outlook (pdf) in this occupation will be influenced by a wide variety of factors including:

  • Trends and events affecting overall employment (especially in the industries listed above)
  • Location in Alberta
  • Employment turnover (work opportunities generated by people leaving existing positions)
  • Occupational growth (work opportunities resulting from the creation of new positions that never existed before)
  • Size of the occupation.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

In Alberta, the B513: Records Management and Filing Clerks occupational group is expected to have an above-average annual growth of 2% from 2016 to 2020. In addition to job openings created by employment turnover, 176 new positions are forecasted to be created within this occupational group each year.

Wage & Salary
Updated Mar 31, 2019

Salaries vary a great deal depending on the technician’s qualifications and the responsibilities of the position.

Records management technicians

Survey Methodology

Survey Analysis

Overall Wage Details
Average Wage
Average Salary
Hours Per Week

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $15.00 $36.51 $25.90 $24.48
Overall $19.63 $60.61 $31.90 $27.66
Top $20.00 $90.82 $37.07 $28.00

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

A: High Reliability
Data Reliability Code Definition

High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.


Industry Information
ALL INDUSTRIES
Public Administration
Manufacturing
Professional, Scientific & Technical Services
Educational Services

Skills Shortage

Employers that Recruited in the Last 2 Years

34%
34%)

Recruiting Employers that Experienced Hiring Difficulties

2%
2%

Employers with Unfilled Vacancies of over 4 Months

0%
0%

Vacancy Rate

N/A
Related Post-Secondary Field of Study
  • Clerical and Administrative Support
  • Education and Library Studies
Other Sources of Information
Updated Mar 31, 2019

Association for Information and Image Management (AIIM) website: armacalgary.org

Association of Records Managers and Administrators (ARMA), Calgary Chapter website: www.arma.calgary.ab.ca

Association of Records Managers and Administrators (ARMA), Canadian Region website: www.armacanada.org

Association of Records Managers and Administrators (ARMA), Edmonton Chapter website: edmonton.arma.org

Institute of Certified Records Managers (ICRM) website: www.icrm.org

For more information on career planning, education and jobs call the Alberta Supports Contact Centre toll-free at 1-877-644-9992 or 780-644-9992 in Edmonton, or visit an Alberta Supports Centre near you.

Updated Mar 31, 2019. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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