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Arbitrators are formally empowered to resolve disputes by reviewing evidence and arguments and rendering decisions that may be filed in a court of law and legally enforced.

Also Known As

Conflict Resolution Specialist, Dispute Resolution Specialist, Legal Arbitrator

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Specialists in Human Resources (1121) 
  • 2006 NOC-S: Specialists in Human Resources (B021) 
  • 2011 NOC: Human resources professionals (1121) 
  • 2016 NOC: Human resources professionals (1121) 
Interests & Abilities

In Alberta, this occupation is part of 1 or more 2006 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Specialists in Human Resources
2006 NOC : 1121

Interest Codes

Interest Codes for This NOC Group


Interest in researching employee benefit programs and health and safety practices to recommend policy changes and modifications, and in planning staffing, total compensation, training and career development, employee assistance, employment equity and affirmative action programs


Interest in co-ordinating information to administer staffing, total compensation, training and career development, employee assistance, employment equity and affirmative action programs; in co-ordinating employee performance and and appraisal programs, in managing programs and maintaining human resources information and related records systems; and in hiring and overseeing training of staff


Interest in negotiating collective agreements on behalf of employers or workers; in mediating labour disputes and grievances, providing advice on employee and labour relations, and in advising managers and employees on the interpretation of personnel policies, compensation and benefit programs and collective agreements

Your Interest Codes

To identify or change your interest codes, complete the Interests Exercise in CAREERinsite.

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests


Typical ability expectations for this NOC group
Your abilities

To fill in or change the values for your abilities, complete the Abilities Exercise in CAREERinsite.

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Understanding Abilities

A Quick Guide

You are born with abilities that help you process certain types of information and turn it into action. These abilities influence which skills you can learn more easily.

The abilities or aptitudes shown for this NOC group come from the General Aptitude Test Battery (GATB). The GATB measures 9 aptitudes. It groups them into 3 categories: mental, visual, and physical.

The abilities scores range from 1 to 5, with 5 being stronger.

Learn About Abilities

Updated Mar 31, 2019

Arbitrators have responsibilities similar to those of judges but their “courtroom” can be anywhere. The place and arbitrator are usually chosen by the disputants (the people involved in the dispute).

In general, arbitrators hold an initial meeting with disputants to outline the arbitration process and establish guidelines. They then settle procedural matters such as meeting locations and arbitration fees. They also:

  • Determine the number of witnesses and how much time dispute resolution is likely to take
  • Conduct procedurally fair hearings in which each disputant gets a chance to present evidence and arguments, call witnesses and cross-examine the other party’s witnesses
  • Listen and assess the merits and validity of the arguments and evidence presented
  • Handle complex factual material, analyze problems, identify and separate the issues involved and apply legislation and precedents to decisions
  • Write a clear, logical and concise decision (called an award) that is binding on the disputants and states the reasons for the award

Arbitration may be used to resolve disputes between parties including:

  • Management and labour
  • Businesses and consumers
  • Claimants and insurance companies
  • Business partners
  • Marriage partners

Arbitration is recommended over taking a dispute to court when:

  • The disputants want to resolve the conflict quickly, efficiently and cost-effectively
  • The dispute involves complicated matters that require an arbitrator who has expertise in a particular field
  • The dispute involves confidential matters
Working Conditions
Updated Mar 31, 2019
  • Strength Required Lift up to 5 kg

Arbitration can be a formal process or it can be quite informal, depending on the circumstances. Arbitrators may conduct hearings in boardrooms, hotel conference rooms, on construction sites, or anywhere else that is acceptable to all parties. Likewise, hearing dates and times are negotiated by the parties or set by the arbitrator at the beginning of the process.

Traits & Skills
Updated Mar 31, 2019

Arbitrators need:

  • An unbiased attitude
  • Good judgment
  • Communication skills
  • Interpersonal skills
  • Analytical and logical thinking
  • Problem-solving skills

They should enjoy:

  • Synthesizing information that leads to innovative approaches for conflict resolution
  • Co-ordinating information
  • Dealing with people

Top 10 Skills Employers Are Looking For

Human resources professionals
NOC code: 1121

This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 28 most recent Alberta job postings, collected between Dec 02, 2021 and May 26, 2022.

Review these skills to learn:

  • Whether or not this occupation matches your skill set
  • What training you may need to get these skills
  • What skills to highlight in your resumé, cover letter, and interview.
Plan, develop, implement and evaluate human resources policies and programs
Advise managers and employees on the interpretation of human resources policies, benefit programs and collective agreements
Research and prepare occupational classifications, job descriptions and salary scales
Administer benefit employment equity and other human resources programs
Personal Suitability: Excellent oral communication
Co-ordinate employee performance and appraisal programs
Personal Suitability: Values and ethics
Personal Suitability: Team player
Personal Suitability: Excellent written communication
Personal Suitability: Organized
Educational Requirements
Updated Sep 09, 2021
  • Minimum Education Varies

Although many arbitrators have a professional background, there are no specified minimum education requirements. However, arbitrators need:

  • An appreciation of the principles of justice and procedural fairness
  • A working knowledge of contract law and evidence, including any laws applicable to the specific dispute
  • An understanding of the Alberta Arbitration Act [pdf] and other relevant legislation

Expertise related to the nature of the dispute is an asset.

In Alberta, the following organizations offer mediation, negotiation, and conflict management training:

Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

To expand or narrow your search for programs related to this occupation, visit Post-Secondary Programs.

Completing a program does not guarantee entrance into an occupation. Before enrolling in an education program, prospective students should look into various sources for education options and employment possibilities. For example, contact associations and employers in this field.

Certification Requirements
Updated Sep 09, 2021
  • Certification Not Regulated

The ADR Institute of Canada (ADRIC) offers the designation Chartered Arbitrator (C.Arb.) to members who have the prescribed levels of training and experience. Members with appropriate training and experience can also apply for the Qualified Arbitrator (Q.Arb.) designation, which indicates they have been practising at an intermediate level.

Employment & Advancement
Updated Mar 31, 2019

Arbitrators often work in other occupations and contract their services as arbitrators when they are needed. Generally, arbitrators are hired on a one-off basis. Any arbitrator hired on a regular or recurring basis by one party to a dispute may be regarded as biased in favour of the frequent employer.

When people agree to take their dispute to arbitration, they must find a mutually acceptable arbitrator, preferably someone who has:

  • Training or experience in arbitration
  • A reputation for making sound, impartial decisions
  • Some knowledge of the subject area of the dispute

Disputants may obtain a directory of arbitrators and mediators from the ADR Institute of Alberta or the ADR Institute of Canada.

Procedures for appointing arbitrators vary. Disputing parties may choose a single arbitrator or a panel of 3 arbitrators. In some circumstances, the court may appoint an arbitrator.

Industry Concentration

This section shows the industries where the majority of people in this occupation work. The data is based on the 2016 Census.

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.

In the 1121: Human resources professionals occupational group, 76.1% of people work in:

Employment Outlook

Employment outlook is influenced by a wide variety of factors including:

  • Time of year (for seasonal jobs)
  • Location in Alberta
  • Employment turnover (when people leave existing positions)
  • Occupational growth (when new positions are created)
  • Size of the occupation
  • Trends and events that affect overall employment, especially in the industry or industries from the previous list

In Alberta, the 1121: Human resources professionals occupational group is expected to have a below-average annual growth of 1.8% from 2019 to 2023. In addition to job openings created by employment turnover, 212 new positions are forecasted to be created within this occupational group each year.

NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For example, only some of the new positions to be created will be for this occupation. It also applies to other data for the NOC group such as number of people employed.

Source: Alberta Regional Occupational Demand Outlook

Wage & Salary
Updated Mar 31, 2019

Arbitrators’ fees are negotiated with disputants at the beginning of the arbitration process and vary greatly. Sometimes arbitrators volunteer their time. Arbitrators who are lawyers, engineers, accountants or other professionals usually charge fees that are in line with their other professional fee structures.

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Human resources professionals

2016 NOC : 1121
Average Wage
Per Hour
Average Salary
Per Year
Average Hours
Per Week
Average Months on Payroll
Survey Methodology Survey Analysis

2019 Alberta Wage and Salary Survey

NOC 1121 Wage Profile

Unless otherwise noted, the data shown here is for all industries and all regions in Alberta.

All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production), and other forms of compensation.

To see the full survey data for this NOC group, visit the wage profile.

Other wage sources
To make an informed wage and salary decision, research other wage sources [pdf] to supplement this data.

A: High Reliability
Data Reliability Code Definition

High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $19.80 $54.26 $32.84 $30.33
Overall $22.50 $71.69 $39.69 $37.27
Top $24.28 $84.25 $48.80 $43.90

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

Pay brackets for hourly wages

  • Starting pay: average pay offered for entry-level positions
  • Overall pay: average pay across all employees in this occupation
  • Top pay: average pay offered to top-paid employees

Industry Information
Other Services (Repair, Personal Services and Related)
Oil & Gas Extraction
Public Administration
Professional, Scientific & Technical Services
Educational Services
Transportation and Warehousing
Finance, Insurance, Real Estate, Leasing
Health Care & Social Assistance
Wholesale Trade
Retail Trade
Information, Culture, Recreation
Business, Building and Other Support Services
Accommodation & Food Services

Skills Shortage

Employers that Recruited in the Last 2 Years


Recruiting Employers that Experienced Hiring Difficulties


Employers with Unfilled Vacancies of over 4 Months


Vacancy Rate

Related Post-Secondary Field of Study
  • Business, Management and Administrative Studies
  • Social Sciences, Law and Religious Studies
  • Social, Community and Protective Services
Other Sources of Information
Updated Mar 31, 2019

ADR Institute of Canada (ADRIC) website:

Alberta Arbitration and Mediation Society (AAMS) website:

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 31, 2019. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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