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Manager of Volunteer Resources

Managers of volunteer resources research, develop, and manage volunteer programs. They provide leadership in effectively engaging volunteers to further the missions of not-for-profit, voluntary, and public sector organizations.

  • Avg. Salary $36,834.00
  • Avg. Wage $22.59
  • Minimum Education Varies
  • Outlook above avg
  • Employed 15,800
  • In Demand Medium
Also Known As

Community Development Coordinator, Community Relations Specialist, Integrated Human Resources Manager, Program Leader, Recruitment Officer, Volunteer Manager

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Community and Social Service Workers (4212) 
  • 2006 NOC-S: Community and Social Service Workers (E212) 
  • 2011 NOC: Social and community service workers (4212) 
  • 2016 NOC: Social and community service workers (4212) 
Skills Shortage

Employers that Recruited in the Last 2 Years

Average Wage
  • Certification Not Regulated
  • Strength Required Lift up to 5 kg
Interest Codes
The Manager of Volunteer Resources is part of the following larger National Occupational Classification (NOC).
Community and Social Service Workers

Interest in consulting with social assistance recipients and pensioners to advise and aid them in locating and utitizing a variety of community resources; in referring clients to other social services; in counselling clients living in group homes and halfway houses and assisting in pre-release and release planning; in providing crisis intervention and emergency-shelter services; and in co-ordinating volunteer activities of community and social services organizations


Interest in compiling information to participate in the selection and admission of clients to appropriate programs; to assess clients' relevant skill strengths and deficits; and in maintaining contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients' overall progress


Interest in assisting clients to sort out options and develop plans of action, and in implementing and organizing the delivery of life-skills workshops, substance-abuse treatment programs, behaviour management programs, youth services programs and other community and social service programs under the supervision of social workers and health care professionals

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Updated Mar 31, 2020

Managers of volunteers are in charge of volunteer engagement within their organization. Engagement includes:

  • Attracting and retaining volunteers with the same interests and values as the organization
  • Helping volunteers understand the organization’s mission and goals
  • Providing meaningful opportunities for volunteers to contribute so their needs and the organization’s needs are met

Much of a volunteer manager’s work involves supporting volunteers in their duties and helping staff and volunteers work together. Volunteer managers may work closely with the executive director, chief executive officer (CEO), or a board of directors.

Duties and responsibilities vary from one position to another. In general, managers of volunteer resources determine organizational needs that volunteers could fill. They then match volunteers with opportunities to share their time and talents.

Volunteer managers:

  • Create and implement volunteer recruitment strategies
  • Research, develop, and lead volunteer programs
  • Identify opportunities for volunteers to engage in not-for-profit, voluntary, and public sector organizations
  • Work to incorporate volunteers as a vital component of the organization’s human resources
  • Recommend organizational policies related to volunteer engagement
  • Design roles and write job descriptions and project contracts for volunteers
  • Design orientation and training programs for volunteers
  • Recruit, interview, select, and evaluate volunteers
  • Maintain files on each volunteer, and ensure screening practices are documented
  • Create policies and implement risk-management strategies
  • Develop volunteer recognition programs and activities
  • Make staff members and the public aware of the volunteer program
  • Educate and train staff members about working with volunteers
  • Supervise volunteers or support staff who supervise them
  • Evaluate volunteer programs and volunteers
  • Collect statistics (qualitative and quantitative) and write reports
  • Source and write funding proposals
  • Manage volunteer program budgets
  • Stay aware of trends and initiatives to ensure effective, relevant volunteer engagement
  • Establish relationships with organizations and colleagues to share and implement best practices managing volunteer resources

They also liaise with post-secondary schools to help place high school students in volunteer roles. Students are encouraged to show volunteer hours on their post-secondary applications.

Working Conditions
Updated Mar 31, 2020

Most managers of volunteer resources work in offices. They may need to travel to meetings during the day and to activities or events during evenings or weekends. They may juggle volunteer management with other roles in the same organization.

  • Strength Required Lift up to 5 kg
Skills & Abilities
Updated Mar 31, 2020

Managers of volunteer resources need:

  • A demonstrated commitment to volunteerism
  • Strong interpersonal skills
  • Organizational and leadership skills
  • Initiative and the ability to multitask
  • An outgoing, energetic, and optimistic manner
  • Excellent communication skills, including writing, negotiating, and public speaking
  • The ability to balance the organization’s needs with the volunteer’s needs and interests
  • Problem-solving and decision-making skills
  • Patience and tact in dealing with others
  • A tolerance for ambiguity
  • The ability to work alone or as part of a team
  • Project-management skills

They should enjoy helping others, bringing together diverse interests, compiling information, and staying in touch with other agencies. They should be able to develop innovative approaches to problems.

Top 10 Skills Employers Are Looking For

Social and community service workers
NOC code: 4212

This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 34 most recent Alberta job postings, collected between Oct 27, 2021 and Nov 29, 2021.

Review these skills to learn:

  • Whether or not this occupation matches your skill set
  • What training you may need to get these skills
  • What skills to highlight in your resumé, cover letter, and interview.
Personal Suitability: Effective interpersonal skills
Personal Suitability: Flexibility
Personal Suitability: Team player
Personal Suitability: Excellent oral communication
Personal Suitability: Excellent written communication
Personal Suitability: Client focus
Personal Suitability: Judgement
Personal Suitability: Initiative
Resolve conflict situations
Administrative and office activities
Educational Requirements
Updated Mar 31, 2020

Managers of volunteer resources come from a wide variety of educational backgrounds. They may have education or experience in volunteer management, education, human resource management, public relations, community development, marketing, recreation, social work, psychology, or project management. They also need computer skills and the following management abilities:

  • Interviewing skills
  • Training, coaching, team-building, and leadership skills
  • Planning and administrative skills
  • Marketing skills
  • Conflict-resolution skills

Volunteer Alberta, Propellus, Volunteer Edmonton and similar organizations offer short non-credit courses related to volunteer management on an as needed basis.

Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

British Columbia Institute of Technology

Mount Royal University

Southern Alberta Institute of Technology

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Certification Requirements
Updated Mar 31, 2020

Volunteer Management Professionals of Canada (VMPC) endorses the Council for Certification in Volunteer Administration (CCVA)’s certification program (CVA). It is for individuals who:

  • Have at least 3 years of full-time experience related to volunteer resources management or equivalent
  • Hold a current position with at least 30% of their time committed to volunteer resources management
  • Have documentation of education and related experience

CVA certification is not required by law. However, it helps legitimize and strengthen the profession. It also supports the work of volunteer engagement professions within Canada and internationally.

For more information on the certification process, visit the CCVA website.

Employment & Advancement
Updated Mar 31, 2020

Managers of volunteer resources work in not-for-profit, voluntary, and public sector organizations. These may include:

  • Human and social service agencies
  • Cultural organizations
  • Leisure and sports organizations
  • Schools and religious institutions
  • Health-care institutions
  • Law, advocacy, and political organizations
  • Environmental organizations
  • International development organizations

Volunteer resources managers may work on a part-time, full-time, or contract basis. They often work with small budgets. Most entry-level positions are for coordinators, while senior positions are for managers. Advancement depends on the nature of the organization and the manager’s experience and qualifications.

Managers of volunteer resources are part of the larger 2011 National Occupational Classification 4212: Social and community service workers. In Alberta, 76% of people employed in this classification work in the following industries:

The employment outlook [pdf] in this occupation is influenced by a wide variety of factors including:

  • Trends and events affecting overall employment, especially in the industries listed above
  • Location in Alberta
  • Employment turnover (when people leave existing positions)
  • Occupational growth (when new positions are created)
  • Size of the occupation

In Alberta, the 4212: Social and community service workers occupational group is expected to have an above-average annual growth of 3.1% from 2019 to 2023. In addition to job openings created by employment turnover, 489 new positions are forecasted to be created within this occupational group each year.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated Mar 31, 2020

Salaries for managers with full-time, paid positions vary. In general, the highest salaries are in the public sector.

For information about current collective agreements in the public and not-for-profit sectors, see the Health Sciences Association of Alberta (HSAA) website.

Social and community service workers

Survey Methodology

Survey Analysis

Overall Wage Details
Average Wage
Average Salary
Hours Per Week

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $15.00 $35.06 $19.92 $17.67
Overall $15.55 $43.39 $22.59 $19.70
Top $17.50 $45.33 $26.32 $23.50

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

A: High Reliability
Data Reliability Code Definition

High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.

Industry Information
Public Administration
Educational Services
Finance, Insurance, Real Estate, Leasing
Health Care & Social Assistance
Other Services (Repair, Personal Services and Related)
Information, Culture, Recreation

Skills Shortage

Employers that Recruited in the Last 2 Years


Recruiting Employers that Experienced Hiring Difficulties


Employers with Unfilled Vacancies of over 4 Months


Vacancy Rate

Related Post-Secondary Field of Study
  • Business, Management and Administrative Studies
  • Communications
  • Education and Library Studies
  • Social Sciences, Law and Religious Studies
  • Social, Community and Protective Services
Other Sources of Information
Updated Mar 31, 2020

Council for Certification in Volunteer Administration (CCVA) website:

Health Sciences Association of Alberta (HSAA) website:

Propellus website:

Volunteer Alberta website:

Volunteer Edmonton website:

Volunteer Management Professionals of Canada (VMPC) website:

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 31, 2020. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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