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Manager of Volunteer Resources

Managers of volunteer resources research, develop and manage volunteer programs and provide leadership in the effective engagement of volunteers to further the mission of not-for-profit, voluntary and public sector organizations.

  • Avg. Salary $36,834.00
  • Avg. Wage $22.59
  • Minimum Education Varies
  • Outlook above avg
  • Employed 15,800
  • In Demand Medium
Also Known As

Community Relations Specialist, Integrated Human Resources Manager, Program Leader, Recruitment Officer, Volunteer Manager

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Community and Social Service Workers (4212) 
  • 2006 NOC-S: Community and Social Service Workers (E212) 
  • 2011 NOC: Social and community service workers (4212) 
  • 2016 NOC: Social and community service workers (4212) 
Skills Shortage

Employers that Recruited in the Last 2 Years

Average Wage
  • Certification Not Regulated
  • Strength Required Lift up to 5 kg
Interest Codes
The Manager of Volunteer Resources is part of the following larger National Occupational Classification (NOC).
Community and Social Service Workers

Interest in consulting with social assistance recipients and pensioners to advise and aid them in locating and utitizing a variety of community resources; in referring clients to other social services; in counselling clients living in group homes and halfway houses and assisting in pre-release and release planning; in providing crisis intervention and emergency-shelter services; and in co-ordinating volunteer activities of community and social services organizations


Interest in compiling information to participate in the selection and admission of clients to appropriate programs; to assess clients' relevant skill strengths and deficits; and in maintaining contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients' overall progress


Interest in assisting clients to sort out options and develop plans of action, and in implementing and organizing the delivery of life-skills workshops, substance-abuse treatment programs, behaviour management programs, youth services programs and other community and social service programs under the supervision of social workers and health care professionals

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Updated Dec 15, 2016

Managers of volunteers are responsible for volunteer engagement in their organization. Engagement includes:

  • attracting and retaining volunteers whose interests and values match those of the organization
  • increasing volunteers' understanding about the organization's mission and goals
  • providing meaningful opportunities for volunteers to contribute, such that their needs and the needs of the organization are met.

Duties and responsibilities vary from one position to another, but in general, managers of volunteer resources:

  • determine organizational needs that volunteers could fill
  • create and implement marketing strategies for volunteer recruitment
  • research, develop and lead volunteer programs and identify opportunities for volunteer engagement in not-for-profit, voluntary and public sector organizations
  • recommend organizational policies related to volunteer engagement and work to incorporate volunteers as a vital component of the organization's integrated human resources
  • develop role designs and write descriptions and project contracts for volunteers
  • design orientation and training programs for volunteers
  • recruit, interview, select and evaluate volunteers
  • maintain files on each volunteer, ensuring documentation of screening practices
  • create policies and implement risk management strategies
  • develop targeted volunteer recognition programs and activities
  • make staff members and the public aware of the volunteer program
  • educate and train staff members about working with volunteers
  • supervise volunteers or provide support for other staff who supervise volunteers
  • evaluate volunteer programs and volunteers
  • collect statistics (qualitative and quantitative data) and write reports
  • source and write funding proposals
  • manage volunteer program budgets
  • be aware of trends and current initiatives to ensure effective and relevant volunteer engagement
  • establish relationships with organizations and colleagues to share and implement best practices.

Much of the work involves supporting volunteers in their duties and helping staff members and volunteers work together co-operatively. Managers of volunteer resources also may work with the Executive Director, Chief Executive Officer (CEO) or a Board of Directors.

Working Conditions
Updated Dec 15, 2016

Most managers of volunteer resources work in office environments. Travel may be required to attend meetings during the day and sometimes to attend activities or events during evening or weekend hours. Managers of volunteer resources may work part time on contract, or have additional responsibilities within the same organization.

  • Strength Required Lift up to 5 kg
Skills & Abilities
Updated Dec 15, 2016

Managers of volunteer resources need the following characteristics:

  • a demonstrated commitment to volunteerism
  • strong interpersonal skills
  • organizational and leadership skills
  • initiative
  • an outgoing, energetic and optimistic manner
  • excellent communication skills, including writing, negotiation and public speaking skills
  • the ability to balance the needs of the organization with the needs and interests of the volunteers
  • problem solving and decision making skills
  • patience and tact in dealing with others
  • a tolerance for ambiguity
  • the ability to multitask
  • the ability to work independently or as part of a team.

They should enjoy helping others, compiling information and maintaining contact with other agencies, and developing innovative approaches to problems.

Educational Requirements
Updated Dec 15, 2016

Managers of volunteer resources come from a wide variety of educational backgrounds, including volunteer management, education, human resource management, public relations, community development, marketing, recreation, social work, psychology and education. However they acquire them, managers of volunteer resources need computer skills and the following management skills:

  • interviewing skills
  • training, coaching, team building and leadership skills
  • planning and administrative skills
  • marketing skills
  • conflict resolution skills.

Organizations such as Volunteer Alberta, Propellus, Volunteer Edmonton and many local volunteer centres may offer short non-credit courses related to volunteer management on an as-needed basis.

The Volunteer Management Professionals of Canada (VMPC), in partnership with the Council for Certification in Volunteer Administration (CCVA), offer a Certified in Volunteer Administration (CVA) certification to individuals who:

  • have a minimum 3 years of full-time experience related to volunteer resources management or equivalent
  • hold a current position with a minimum of 30% dedicated to volunteer resources management
  • are able to produce documentation of education and related experience.

For more information on the certification process visit the CCVA website.

Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

British Columbia Institute of Technology

Mount Royal University

Southern Alberta Institute of Technology

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Certification Requirements
Updated Dec 15, 2016

There is currently no provincial legislation regulating this occupation in Alberta.

Employment & Advancement
Updated Dec 15, 2016

Managers of volunteer resources work in not-for-profit, voluntary and public sector organizations such as:

  • human and social service agencies
  • cultural organizations
  • leisure and sports organizations
  • schools and religious institutions
  • health-care institutions
  • law, advocacy and political organizations
  • environmental and international development organizations.

Many managers of volunteer resources work on a part time or contract basis, and must work within small budgets. Advancement opportunities depend on the nature of the organization and the manager's experience and qualifications.

Managers of volunteer resources are part of the larger 2011 National Occupational Classification 4212: Social and community service workers. In Alberta, 76% of people employed in this classification work in the following industries:

The employment outlook in this occupation will be influenced by a wide variety of factors including:

  • trends and events affecting overall employment (especially in the industries listed above)
  • location in Alberta
  • employment turnover (work opportunities generated by people leaving existing positions)
  • occupational growth (work opportunities resulting from the creation of new positions that never existed before)
  • size of the occupation.

In Alberta, the E212: Community and Social Service Workers occupational group is expected to have an above-average annual growth of 2.9% from 2016 to 2020. In addition to job openings created by employment turnover, 354 new positions are forecasted to be created within this occupational group each year.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated Dec 15, 2016

Some managers of volunteer resources are volunteers themselves or work on a contract basis. Salaries for managers who have full-time, paid positions vary considerably. In general, the highest salaries are in the public sector.

For information about current collective agreements in the public and not-for-profit sectors, see the Health Sciences Association of Alberta (HSAA) website.

Social and community service workers

Survey Methodology

Survey Analysis

Overall Wage Details
Average Wage
Average Salary
Hours Per Week

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $15.00 $35.06 $19.92 $17.67
Overall $15.55 $43.39 $22.59 $19.70
Top $17.50 $45.33 $26.32 $23.50

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

A: High Reliability
Data Reliability Code Definition

High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.

Industry Information
Public Administration
Educational Services
Finance, Insurance, Real Estate, Leasing
Health Care & Social Assistance
Other Services (Repair, Personal Services and Related)
Information, Culture, Recreation

Skills Shortage

Employers that Recruited in the Last 2 Years


Recruiting Employers that Experienced Hiring Difficulties


Employers with Unfilled Vacancies of over 4 Months


Vacancy Rate

Related Post-Secondary Field of Study
  • Business, Management and Administrative Studies
  • Communications
  • Education and Library Studies
  • Social Sciences, Law and Religious Studies
  • Social, Community and Protective Services
Other Sources of Information
Updated Dec 15, 2016

Council for Certification in Volunteer Administration (CCVA) website:

Health Sciences Association of Alberta (HSAA) website:

Propellus website:

Volunteer Alberta website:

Volunteer Edmonton website:

Volunteer Management Group Edmonton website:

Volunteer Management Professionals of Canada (VMPC) website:

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 16, 2016. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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