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Mental Health Worker

Mental health workers help people deal with personal and social problems. They teach related skills and provide information and support.

Also Known As

Community Support Worker

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used.

Here is how this occupation has been classified over time.

2006 NOC

  • 4212: Community and Social Service Workers

2006 NOC-S

  • E212: Community and Social Service Workers

2011 NOC

  • 4212: Social and community service workers

2016 NOC

  • 4212: Social and community service workers

2021 NOC

  • 42201: Social and community service workers

2023 OaSIS

  • 42201.00: Social and community service workers
Duties
Updated Mar 31, 2024

Mental health workers work with a variety of clients one-on-one or in groups. Duties vary from one job to another. In general, mental health workers:

  • Develop, organize, and help deliver programs to promote mental health
  • Assess client needs, identify problems, and work with interdisciplinary teams to develop and deliver treatment plans
  • Work closely with clients’ families and health-care providers such as physicians, psychiatrists, and psychologists
  • Act as a client advocate and coordinate required services
  • Provide a basic assessment of clients’ and families’ social and economic environments
  • Act as resources for families, community professionals, and other members of the care team
  • Provide early intervention and appropriate referral services
  • Liaise with and refer clients to appropriate government and community agencies to provide support for clients and their families
  • Help clients develop skills and strategies for dealing with their problems
  • Help people participate in activities that maintain or increase their quality of life
  • Help clients manage medications
  • Maintain confidential client records
  • Address mental health issues in the community at large

Mental health workers keep up to date with new developments in their field by:

  • Reading professional literature
  • Attending courses and seminars
  • Establishing and maintaining contact with other social agencies
Working Conditions
Updated Mar 31, 2024
  • Strength Required Lift up to 5 kg

Some mental health workers work a standard workweek in an office setting. Others do shift work that includes evenings and weekends.

This work can be stressful. Mental health workers may have to deal with aggression or other behavioural issues.

Work Personalities

In Alberta, this occupation is part of 1 or more 2023 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

How This Occupation Compares to Your Work Personalities

Fit
Fit Guide
An occupation can be a great, good, fair, weak, or poor fit for you.
S
Social
This occupation
You
C
Conventional
E
Enterprising
This occupation
You

This Occupation’s Work Personalities

Your Work Personalities

Quick Guide

Alis work personalities are based on Holland’s theory. It identifies 6 personality types: Realistic, Investigative, Artistic, Social, Enterprising, and Conventional. People with similar personalities and interests will tend to pursue similar careers. They are likely to create work environments that are favourable to their type.

Most people will identify with 2 or 3 dominant personalities. If the occupation’s personalities match your more dominant types, this occupation is more likely to be satisfying and rewarding to you.

This Occupation’s Work Personalities lists the personalities most likely to be found in that occupation. They are listed in order of importance, with 1 as the most important.

Your Work Personalities shows where the occupation’s personalities rank within your test results. Rank 1 is your most dominant type and 6 is your least dominant.

Learn about work personalities

Abilities

In Alberta, this occupation is part of 1 or more 2023 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Social and community service workers
2023 OaSIS: 42201.00

How This Occupation Compares to Your Abilities

The graph below shows how well your scores match the overall abilities for this occupation.

The closer your ability scores are to the center, the more they match this occupation’s. The further away they are, the less they match this occupation’s.

The lower your ability scores are compared to the occupation’s, the more challenging the occupation will likely be for you. The higher your ability scores are compared to the occupation’s, the less challenging the occupation will likely be for you.

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities

Abilities Sets

The 49 abilities are grouped into 5 abilities sets: Critical Thinking, Numbers and Patterns, Physical Activity, Mind-Body Coordination, and Senses.

Some abilities are more relevant to an occupation than other abilities. Individual abilities that are not relevant to an occupation are greyed out.

Critical Thinking

Critical Thinking includes 9 abilities related to identifying and solving problems, thinking of ideas, and communication, such as speaking and writing.

This is how well your scores match the set of Critical Thinking abilities for this occupation:

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities

Numbers and Patterns

Numbers and Patterns includes 10 abilities related to math, memorizing, and multitasking. It also includes how we perceive patterns, shapes, and distances.

This is how well your scores match the set of Numbers and Patterns abilities for this occupation:

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities

Physical Activity

Physical Activity includes 9 abilities related to strength, balance, flexibility, coordination, and endurance. 

This is how well your scores match the set of Physical Activity abilities for this occupation:

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities

Mind-Body Coordination

Mind-Body Coordination includes 9 abilities related to movement control and how we react to signals. It also includes fine motor skills, such finger and hand dexterity and hand-eye coordination.

This is how well your scores match the set of Mind-Body Coordination abilities for this occupation:

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities

Senses

Senses includes 12 abilities related to seeing, hearing, and speaking. 

This is how well your scores match the set of Senses abilities for this occupation:

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities

Quick Guide

The abilities or aptitudes shown for this NOC group come from the Occupational and Skills Information System (OaSIS).

The abilities scores range from 1 to 5, with 5 being stronger.

Occupations use different combinations and levels of these abilities. The Abilities Quiz helps you learn more about your ability levels and which occupations match your strengths.

If you have completed the Abilities Quiz, you can compare the occupation’s ability expectations to your own ability scores. Your scores may be lower than, a match to, or higher than the occupation’s expected abilities.

Learn about abilities

Traits & Skills
Updated Mar 31, 2024

Mental health workers need:

  • Empathy and understanding
  • Emotional maturity and good judgment
  • A positive, flexible attitude
  • The ability to remain calm in stressful situations
  • The ability to keep client relationships professional
  • The creativity to develop new programs or ways of doing things
  • Listening, speaking, and writing skills
  • Problem-solving and decision-making skills
  • Interpersonal skills
  • The ability to work alone and as part of a team
  • An interest in helping people resolve problems

They should enjoy:

  • Helping others
  • Compiling information
  • Maintaining contact with other agencies
  • Solving problems creatively

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Top 10 Skills Employers Are Looking For

Social and community service workers

2016 NOC: 4212

This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 109 most recent Alberta job postings, collected between Jan 27, 2025 and Nov 05, 2025.

Review these skills to learn:

  • Whether or not this occupation matches your skill set
  • What training you may need to get these skills
  • What skills to highlight in your resumé, cover letter, and interview.
Flexibility
Excellent oral communication
Client focus
Team player
Security and Safety: Criminal record check
Effective interpersonal skills
Organized
Initiative
Excellent written communication
Judgement
Educational Requirements
Updated Mar 31, 2024
  • Minimum Education 2 years post-secondary

Academic backgrounds vary greatly among mental health workers. Most have some post-secondary education in a discipline related to mental health. For example, they may have a bachelor’s degree in:

  • Nursing
  • Occupational therapy
  • Psychology
  • Recreation therapy
  • Social work

See Related Occupational Profiles for a list of educational programs.

Cultural awareness is a definite asset. This includes the ability to speak one or more languages other than English, including First Nations languages.

Mental health workers may have to be registered, certified, or accredited by their professional association before working in the mental health field.

Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

Academy of Healthcare Services
Academy of Learning - Edmonton Downtown
Bay River College
CDI College of Business, Technology and Health Care - Calgary City Centre
CDI College of Business, Technology and Health Care - Calgary South
CDI College of Business, Technology and Health Care - Edmonton North
CDI College of Business, Technology and Health Care - Edmonton West
CDI College of Business, Technology and Health Care - Red Deer
CLI College of Business Health & Technology - Calgary
CLI College of Business, Health and Technology - Edmonton North
Columbia College
Kelowna College of Professional Counselling
Mount Royal University
MTG Healthcare Academy - Edmonton
Reeves College - Calgary North
Reeves College - Edmonton
Reeves College - Lethbridge
Reeves College - Lloydminster
Robertson College - Calgary
Robertson College - Edmonton
Sundance College - Edmonton
Thompson Rivers University

To expand or narrow your program options, visit Post-Secondary Programs and start your search with:

Completing a program does not guarantee entrance into an occupation. Before enrolling in an education program, prospective students should look into various sources for education options and employment possibilities. For example, contact associations and employers in this field.

Certification Requirements
Updated Mar 31, 2024
  • Certification Not regulated

There is currently no provincial legislation regulating this occupation in Alberta.

Employment & Advancement
Updated Mar 31, 2024

Mental health workers work in:

  • Health-care and rehabilitation clinics and hospitals
  • Family and community services agencies (agencies that operate group homes and day programs)
  • Community mental-health clinics
  • Seniors’ lodges, assisted living facilities, and continuing care facilities
  • Private practices
  • School boards
  • Correctional facilities

Prospects for advancement depend on the size and nature of the employing organization. They also depend on the mental health worker’s qualifications.

Industry Concentration

This section shows the industries where the majority of people in this occupation work. The data is based on the 2016 Census.

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.

Social and community service workers
2016 NOC: 4212

77.9% of people in this occupational group work in:

NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For examples, see Note.

3-Year Job Market Forecast

This section shows the Alberta job market condition, or short-term demand forecast, for this occupation over a 3-year period. It also shows the number of people employed in the occupation.

In Alberta, this occupation is part of 1 or more 2021 National Occupational Classification (NOC) groups.

Social and community service workers
2021 NOC: 42201
Cool
Job Market
26,500
Employed in AB

Source: 2024-2026 Alberta Short-Term Employment Forecast

NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For examples, see Note.

To see data for all occupations, visit Occupations in Demand.

5-Year Job Market Forecast

This section shows the employment outlook for this occupation in Alberta over a 5-year period.

Employment outlook is influenced by a wide variety of factors including:

  • Time of year (for seasonal jobs)
  • Location in Alberta
  • Employment turnover (when people leave existing positions)
  • Occupational growth (when new positions are created)
  • Size of the occupation
  • Trends and events that affect overall employment, especially in the industry or industries from the previous list

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.

Social and community service workers
2016 NOC: 4212
2.0%
Annual Growth
(Below average)
336
New Positions

Source: 2021-2025 Alberta Regional Occupational Demand Outlook

Annual growth is from 2021 to 2025. New positions created each year are in addition to job openings created by employment turnover.

NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For examples, see Note.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Related Alberta Job Postings
Wage & Salary
Updated Mar 31, 2024

Earnings for mental health workers vary a lot. Factors include job location, type of employer, position duties, and worker qualifications.

For information about current collective agreements in the public and not-for-profit sectors, see the Health Sciences Association of Alberta (HSAA) website

In Alberta, this occupation is part of 1 or more 2021 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Social and community service workers

2021 NOC: 42201
Average Wage
$25.52
Per Hour
Average Salary
$42,534.00
Per Year
Average Hours
31.8
Per Week
Average Months on Payroll
11.8
Survey Methodology Survey Analysis

Source
2023 Alberta Wage and Salary Survey

NOC 42201 Wage Profile

Unless otherwise noted, the data shown here is for all industries and all regions in Alberta.

All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production), and other forms of compensation.

To see the full survey data for this NOC group, visit the wage profile.

Other wage sources
To make an informed wage and salary decision, research other wage sources to supplement this data.

A: High Reliability
Data Reliability Code Definition

High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.


Hourly Wage

For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top

Hourly Wage

For full-time and part-time employees
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $15.50 $36.96 $22.61 $20.39
Overall $16.74 $46.35 $25.52 $22.11
Top $19.95 $48.41 $28.55 $24.55

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

Pay brackets for hourly wages

  • Starting pay: average pay offered for entry-level positions
  • Overall pay: average pay across all employees in this occupation
  • Top pay: average pay offered to top-paid employees

Industry Information

ALL INDUSTRIES
Information, Culture, Recreation
Finance, Insurance, Real Estate, Leasing
Professional, Scientific & Technical Services
Educational Services
Health Care & Social Assistance
Other Services (Repair, Personal Services and Related)
Public Administration

Skills Shortage

Employers that Recruited in the Last 2 Years
57%
57%)
Recruiting Employers that Experienced Hiring Difficulties
41%
41%
Employers with Unfilled Vacancies of over 4 Months
6%
6%
Vacancy Rate
5%
Related Post-Secondary Field of Study
  • Health Care and Medical Sciences
  • Social Sciences, Law and Religious Studies
  • Social, Community and Protective Services
Other Sources of Information
Updated Mar 31, 2024

Health Sciences Association of Alberta (HSAA) website: hsaa.ca

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 31, 2024. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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