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Occupational Profile

Financial Customer Service Representative

Financial customer service representatives promote their financial institution's products and services, open and close accounts, accept payments, exchange foreign currencies, keep records of transactions, and receive and pay out money.

  • Avg. Salary $26,884.00
  • Avg. Wage $17.77
  • Minimum Education Varies
  • Outlook Down
Also Known As

Bank Teller, Banker, Customer Service Representative, Information Clerk, Personal Financial Services Specialist, Teller

NOC & Interest Codes
The Financial Customer Service Representative is part of the following larger National Occupational Classification (NOC).
Customer Service Representatives - Financial Services
NOC code: 1433
METHODICAL

Interest in compiling information to prepare customer statements and other correspondence for mailing; and in sorting and filing deposit slips and cheques

SOCIAL

Interest in speaking with customers to answer enquiries and to sell travellers' cheques, foreign currency and money orders

objective

Interest in operating computer programs, calculators and adding machines to balance daily transactions

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation. 

A code in all lowercase letters means the fit is weaker.

Learn More

Duties
Updated Mar 30, 2017

For simplicity, financial customer service representatives are called tellers for the remainder of this profile. Duties vary from one employer to another but, in general, tellers:

  • handle transactions for current accounts (for example, savings accounts, personal chequing accounts)
  • sell foreign currency, traveller's cheques, money orders and drafts
  • use machines to count the daily supply of cash
  • promote the institution's products and services at every chance
  • guard against loss (for example, from fraud or impersonation).

They also may:

  • process automated teller transactions, night deposits, mail deposits, term deposits or retirement savings plan contributions 
  • sell various financial products
  • refer customers interested in more complicated or detailed products such as investments and loans to financial service representatives.

When customers deposit or withdraw money, tellers enter transaction information on computer terminals. These automatically confirm the transactions and enter the information in the customer's account record. Tellers must make sure cheques are valid before processing transactions.

At the end of each working day, tellers balance cash holdings to ensure against errors. When debits and credits do not balance, they search through the day's transactions to find their mistakes.

Working Conditions
Updated Mar 30, 2017

Tellers' hours vary from limited part time to full time. Most work part time. In some positions, they may need to work evenings or weekends.

Tellers may be on their feet for most of the working day. Some banks now provide chairs with teller stands. Some provide desks so tellers can sit with customers. The work can be stressful during busy periods.

  • Strength Required Lift up to 5 kg
Skills & Abilities
Updated Mar 30, 2017

Tellers need to possess:

  • empathy (to be sensitive to others' feelings and attitudes)
  • flexibility and creativity (to work in different situations and adapt to new ways of doing things)
  • good communication skills
  • an ability to perceive and respond to customer needs
  • an ability to serve customers accurately, efficiently and courteously even when a long line of people is waiting
  • an ability to keep customer information confidential
  • an ability to work effectively in a team environment.

They should enjoy having clear rules and organized methods to guide their activities, such as working with the public, and operating computers and other business machines.

Educational Requirements
Updated Mar 30, 2017

Employers generally prefer to hire applicants who have related post-secondary education. They also prefer candidates to have experience in banking, retail or other jobs with a lot of customer contact. During the 3 to 6 month on-the-job training period, trainees must meet specific standards of performance to become permanent employees.


Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

Assiniboine Community College - Brandon

Northern Alberta Institute of Technology

Southern Alberta Institute of Technology

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Employment & Advancement
Updated Mar 30, 2017

Below-average occupational growth is expected in Alberta for 2016 to 2020. Job openings are a result of employment turnover and newly created positions.

Tellers are employed by financial institutions such as chartered banks, credit unions, trust companies and companies that provide money transfer and cheque cashing services.

With experience, tellers often can move into other sales positions or departments. Many banks provide funds to help their employees further their education on a part-time basis. Some provide in-house training programs. Others allow employees to transfer from one branch to another to broaden their background knowledge and advance to more senior positions.

Tellers are part of the larger 2011 National Occupational Classification 6551: Customer service representatives - financial institutions. In Alberta, 98% of people employed in this classification work in the Finance, Insurance, Real Estate and Leasing (PDF) industry.

The employment outlook (PDF) in this occupation will be influenced by a wide variety of factors including:

  • trends and events affecting overall employment (especially in the Finance, Insurance, Real Estate and Leasing industry)
  • location in Alberta
  • employment turnover (work opportunities generated by people leaving existing positions)
  • occupational growth (work opportunities resulting from the creation of new positions)
  • size of the occupation.

Over 8,500 Albertans are employed in the Customer service representatives - Financial services occupational group. This group is expected to have a below-average annual growth of 0.9% from 2016 to 2020. As a result, 77 new positions are forecast to be created each year, in addition to job openings created by employment turnover. Note: As financial customer service representatives form only a part of this larger occupational group, only some of these newly created positions will be for financial customer service representatives.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated Mar 30, 2017

Financial customer service representatives are part of the larger 2011 National Occupational Classification 6551: Customer services representatives - financial institutions.

According to the 2015 Alberta Wage and Salary Survey, Albertans in the Customer services representatives - financial institutions occupational group earned on average from $16.10 to $22.49 an hour. The overall average wage was $17.77 an hour. For more information, see the Customer services representatives - financial institutions wage profile.

Related High School Subjects
  • English Language Arts
  • Mathematics
  • Business, Administration, Finance and IT
    • Information Processing
    • Management and Marketing
Related Post-Secondary Field of Study
  • Business, Management and Administrative Studies
  • Clerical and Administrative Support
  • Personal and Food Services

Updated Mar 30, 2017. The information contained in this profile is current as of the dates shown. Salary, employment outlook and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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