Tellers are employed by financial institutions such as chartered banks, credit unions, trust companies and companies that provide money transfer and cheque cashing services.
With experience, tellers often can move into other sales positions or departments. Many banks provide funds to help their employees further their education on a part-time basis. Some provide in-house training programs. Others allow employees to transfer from one branch to another to broaden their background knowledge and advance to more senior positions.
Tellers are part of the larger 2011 National Occupational Classification 6551: Customer service representatives - financial institutions. In Alberta, 98% of people employed in this classification work in the Finance, Insurance, Real Estate and Leasing (PDF) industry.
The employment outlook (PDF) in this occupation will be influenced by a wide variety of factors including:
- trends and events affecting overall employment (especially in the Finance, Insurance, Real Estate and Leasing industry)
- location in Alberta
- employment turnover (work opportunities generated by people leaving existing positions)
- occupational growth (work opportunities resulting from the creation of new positions)
- size of the occupation.
Over 8,500 Albertans are employed in the Customer service representatives - Financial services occupational group. This group is expected to have a below-average annual growth of 0.9% from 2016 to 2020. As a result, 77 new positions are forecast to be created each year, in addition to job openings created by employment turnover. Note: As financial customer service representatives form only a part of this larger occupational group, only some of these newly created positions will be for financial customer service representatives.
Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.