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Bank Teller, Banker, Customer Service Representative, Information Clerk, Personal Financial Services Specialist, Teller
In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.
The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used.
Here is how this occupation has been classified over time.
2006 NOC
2006 NOC-S
2011 NOC
2016 NOC
2021 NOC
2023 OaSIS
Duties vary from one employer to another but, in general, financial customer service representatives (or tellers):
They also may:
When customers deposit or withdraw money, tellers enter transaction information on computer terminals. These automatically confirm the transactions and enter the information in the customer’s account record. Tellers must make sure cheques are valid before processing transactions.
At the end of each working day, tellers balance cash holdings to check for errors. When debits and credits do not balance, they search through the day’s transactions to find their mistakes.
The hours of financial customer service representatives vary from limited part time to full time. Most work part time. In some positions, they may need to work evenings or weekends.
They may be on their feet for most of the working day. Some banks now provide chairs with teller stands. Some provide desks so tellers can sit with customers. The work can be stressful during busy periods.
In Alberta, this occupation is part of 1 or more 2006 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
Interest in compiling information to prepare customer statements and other correspondence for mailing; and in sorting and filing deposit slips and cheques
Interest in speaking with customers to answer enquiries and to sell travellers' cheques, foreign currency and money orders
Interest in operating computer programs, calculators and adding machines to balance daily transactions
To identify or change your interest codes, complete the Interests Exercise in CAREERinsite.
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
To fill in or change the values for your abilities, complete the Abilities Exercise in CAREERinsite.
A Quick Guide
You are born with abilities that help you process certain types of information and turn it into action. These abilities influence which skills you can learn more easily.
The abilities or aptitudes shown for this NOC group come from the General Aptitude Test Battery (GATB). The GATB measures 9 aptitudes. It groups them into 3 categories: mental, visual, and physical.
The abilities scores range from 1 to 5, with 5 being stronger.
Financial customer service reps need:
They should enjoy having clear rules and organized methods to guide their activities, such as working with the public, and operating computers and other business machines.
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 50 most recent Alberta job postings, collected between Oct 27, 2021 and Apr 17, 2024.
Review these skills to learn:
| Health benefits: Health care plan | 27 |
|---|---|
| Health benefits: Dental plan | 27 |
| Health benefits: Vision care benefits | 23 |
| Long term benefits: Registered retirement savings plan (RRSP) | 16 |
| Experience: 1 to less than 7 months | 16 |
| Financial benefits: Bonus | 15 |
| Personal Suitability: Team player | 14 |
| Personal Suitability: Excellent oral communication | 14 |
| Personal Suitability: Organized | 14 |
| Health benefits: Paramedical services coverage | 14 |
Employers generally prefer to hire applicants who have related post-secondary education. They also prefer candidates to have experience in banking, retail, or other jobs with a lot of customer contact. During the 3- to 6-month on-the-job training period, trainees must meet specific standards of performance to become permanent employees.
The following schools offer programs or courses that are related to this occupation but are not required to enter the field.
To expand or narrow your search for programs related to this occupation, visit Post-Secondary Programs.
Completing a program does not guarantee entrance into an occupation. Before enrolling in an education program, prospective students should look into various sources for education options and employment possibilities. For example, contact associations and employers in this field.
There is currently no provincial legislation regulating this occupation in Alberta.
Source: 2019-2023 Alberta Regional Occupational Demand Outlook
Financial customer service representatives work for financial institutions such as chartered banks, credit unions, and trust companies. They also work for companies that provide money transfer and cheque cashing services.
With experience, they often move into other sales positions or departments. Many banks provide funds to help their employees further their education on a part-time basis. Some provide in-house training programs. Others allow employees to transfer from one branch to another to broaden their background knowledge and advance to more senior positions.
This section shows the industries where the majority of people in this occupation work. The data is based on the 2016 Census.
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.
In the 6551: Customer services representatives - financial institutions occupational group, 93.8% of people work in:
Employment outlook is influenced by a wide variety of factors including:
In Alberta, the 6551: Customer services representatives - financial institutions occupational group is expected to have a below-average annual growth of 1.3% from 2019 to 2023. In addition to job openings created by employment turnover, 98 new positions are forecasted to be created within this occupational group each year.
Note
NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For example, only some of the new positions to be created will be for this occupation. It also applies to other data for the NOC group such as number of people employed.
Source: 2019-2023 Alberta Regional Occupational Demand Outlook
Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
Unless otherwise noted, the data shown here is for all industries and all regions in Alberta.
All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production), and other forms of compensation.
To see the full survey data for this NOC group, visit the wage profile.
Other wage sources
To make an informed wage and salary decision, research other wage sources [pdf] to supplement this data.
Good Reliability, represents a CV of between 6.01% and 15.00% and/or fewer than 30 survey observations and/or if survey observations represent less than 50% of all estimated employment for the occupation.
| Wages* | Low (5th percentile) | High (95th percentile) | Average | Median |
|---|---|---|---|---|
| Starting | $17.00 | $27.18 | $19.95 | $19.23 |
| Overall | $17.50 | $44.23 | $23.03 | $21.52 |
| Top | $18.00 | $75.77 | $29.06 | $22.50 |
Swipe left and right to view all data. Scroll left and right to view all data.
* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.
Pay brackets for hourly wages
| ALL INDUSTRIES | $45,853 |
|---|---|
| Finance, Insurance, Real Estate, Leasing | $42,780 |
Updated Mar 31, 2022. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.
