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Bellhop, Door Person
In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.
The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used.
Here is how this occupation has been classified over time.
2006 NOC
2006 NOC-S
2011 NOC
2016 NOC
2021 NOC
2023 OaSIS
Duties and responsibilities vary from one position to another but, in general, guest services attendants:
Depending on the establishment, they also may:
Guest services attendants work shifts that include weekends and holidays. In the winter months, they may spend a considerable amount of time outside helping guests with their luggage. Lifting up to 20 kilograms is required.
During peak travel seasons, the work can be hectic but it also can be more financially rewarding. Guest services attendants may be required to wear tailored uniforms.
In Alberta, this occupation is part of 1 or more 2006 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
Interest in handling luggage for hotel guests and maintaining luggage storage areas
Interest in assisting guests by escorting them to their rooms and offering information regarding features of rooms, services of hotel and points of interest; in assisting guests with special needs; in handling guest complaints and requests; and in attending to group arrivals and departures
Interest in comparing to check rooms to make sure they are in order and to receive and deliver items and messages for guests
To identify or change your interest codes, complete the Interests Exercise in CAREERinsite.
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
To fill in or change the values for your abilities, complete the Abilities Exercise in CAREERinsite.
A Quick Guide
You are born with abilities that help you process certain types of information and turn it into action. These abilities influence which skills you can learn more easily.
The abilities or aptitudes shown for this NOC group come from the General Aptitude Test Battery (GATB). The GATB measures 9 aptitudes. It groups them into 3 categories: mental, visual, and physical.
The abilities scores range from 1 to 5, with 5 being stronger.
Guest services attendants need:
They should enjoy handling luggage, helping guests and having clear rules and guidelines for their work.
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 39 most recent Alberta job postings, collected between Sep 17, 2022 and Apr 17, 2024.
Review these skills to learn:
| Tasks: Provide information regarding features of rooms, service of hotel and points of interest | 33 |
|---|---|
| Tasks: Escort incoming guests to their rooms | 31 |
| Tasks: Attend to group arrivals and departures | 29 |
| Tasks: Attend to baggage problems | 26 |
| Tasks: Address customers' complaints or concerns | 22 |
| Handling heavy loads | 21 |
| Tasks: Assist clients/guests with special needs | 19 |
| Work Setting: Hotel, motel, resort | 17 |
| Walking | 17 |
| Tasks: Maintain luggage storage area | 17 |
There are no specific educational requirements to become a guest services attendant, but a high school education improves an attendant's chances for advancement. Knowledge of directions to local attractions is a definite asset. Training is provided on the job.
Establishments that offer valet or shuttle services require guest services attendants to:
The following schools offer programs or courses that are related to this occupation but are not required to enter the field.
To expand or narrow your search for programs related to this occupation, visit Post-Secondary Programs.
Completing a program does not guarantee entrance into an occupation. Before enrolling in an education program, prospective students should look into various sources for education options and employment possibilities. For example, contact associations and employers in this field.
Certification is not required, as there is currently no legislation regulating this occupation.
However, the American Hotel and Lodging Educational Institute (AHLEI) offers voluntary certification related to line employees. For example, they offer a program that leads to the Certified Guest Service Professional (CGSP) credential.
Source: 2019-2023 Alberta Regional Occupational Demand Outlook
Guest services attendants are employed in hotels, resorts, lodges and other forms of temporary accommodations. In resort areas, employment may be seasonal.
Guest services attendant positions often are filled by other hotel employees or by guest service attendants who have experience in other establishments. Employers generally are careful to check previous work records and character references to ensure applicants are honest and have personal integrity.
Experienced guest services attendants can move into other hotel positions such as front desk clerk or concierge (manager of guest services). For more information see the Hotel and Motel Desk Clerk and Accommodation Manager profiles.
This section shows the industries where the majority of people in this occupation work. The data is based on the 2016 Census.
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.
In the 6721: Support occupations in accommodation, travel and facilities set-up services occupational group, 79.1% of people work in:
Employment outlook is influenced by a wide variety of factors including:
In Alberta, the 6721: Support occupations in accommodation, travel and facilities set-up services occupational group is expected to have a below-average annual growth of 0% from 2019 to 2023. In addition to job openings created by employment turnover, 0 new positions are forecasted to be created within this occupational group each year.
Note
NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For example, only some of the new positions to be created will be for this occupation. It also applies to other data for the NOC group such as number of people employed.
Source: 2019-2023 Alberta Regional Occupational Demand Outlook
Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.
Guest services attendants' earnings vary depending on the location, size and type of hotel in which they are employed. In general, guest services attendants are paid at or just above the minimum wage rate.
Tips may provide significant additional income.
As of June 26, 2019, the minimum wage in Alberta is $15.00 per hour for most workers. For more information, see Minimum Wage.
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
Unless otherwise noted, the data shown here is for all industries and all regions in Alberta.
All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production), and other forms of compensation.
To see the full survey data for this NOC group, visit the wage profile.
Other wage sources
To make an informed wage and salary decision, research other wage sources [pdf] to supplement this data.
Good Reliability, represents a CV of between 6.01% and 15.00% and/or fewer than 30 survey observations and/or if survey observations represent less than 50% of all estimated employment for the occupation.
| Wages* | Low (5th percentile) | High (95th percentile) | Average | Median |
|---|---|---|---|---|
| Starting | $15.00 | $21.54 | $17.54 | $17.00 |
| Overall | $15.00 | $22.05 | $19.25 | $19.23 |
| Top | $16.48 | $25.50 | $21.35 | $19.23 |
Swipe left and right to view all data. Scroll left and right to view all data.
* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.
Pay brackets for hourly wages
| ALL INDUSTRIES | $28,455 |
|---|---|
| Accommodation & Food Services | $23,987 |
Alberta Hotel and Lodging Association website: www.ahla.ca
Tourism HR Canada website: tourismhr.ca
Get information and referrals about career, education, and employment options from Alberta Supports.
Updated Mar 31, 2021. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.
