Skip to the main content
This website uses cookies to give you a better online experience. By using this website or closing this message, you are agreeing to our cookie policy. More information
Alberta Supports Contact Centre

Toll Free 1-877-644-9992

Guest Services Attendant

Guest services attendants provide personal services for guests at various accommodations facilities.

Also Known As

Bellhop, Door Person

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Guest Service Attendants (6672.1) 
  • 2006 NOC-S: Other Attendants in Accommodation and Travel (G732) 
  • 2011 NOC: Support occupations in accommodation, travel and facilities set-up services (6721) 
  • 2016 NOC: Support occupations in accommodation, travel and facilities set-up services (6721) 
  • 2021 NOC: Support occupations in accommodation, travel and facilities set-up services (65210) 
Interests & Abilities

In Alberta, this occupation is part of 1 or more 2006 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Guest Service Attendants

2006 NOC: 6672.1

Interest Codes

Interest Codes for This NOC Group
OBJECTIVE

Interest in handling luggage for hotel guests and maintaining luggage storage areas

SOCIAL

Interest in assisting guests by escorting them to their rooms and offering information regarding features of rooms, services of hotel and points of interest; in assisting guests with special needs; in handling guest complaints and requests; and in attending to group arrivals and departures

METHODICAL

Interest in comparing to check rooms to make sure they are in order and to receive and deliver items and messages for guests

Your Interest Codes

To identify or change your interest codes, complete the Interests Exercise in CAREERinsite.

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests

Abilities

Typical ability expectations for this NOC group
Your abilities

To fill in or change the values for your abilities, complete the Abilities Exercise in CAREERinsite.

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Understanding Abilities

A Quick Guide

You are born with abilities that help you process certain types of information and turn it into action. These abilities influence which skills you can learn more easily.

The abilities or aptitudes shown for this NOC group come from the General Aptitude Test Battery (GATB). The GATB measures 9 aptitudes. It groups them into 3 categories: mental, visual, and physical.

The abilities scores range from 1 to 5, with 5 being stronger.

Learn About Abilities

Duties
Updated May 19, 2021

Duties and responsibilities vary from one position to another but, in general, guest services attendants:

  • Greet guests and escort them to their rooms
  • Transport luggage by hand or on a cart
  • Ensure guests are comfortably settled in their rooms by checking room ventilation, heating, lighting and supplies such as towels and linen
  • Provide a quick overview of emergency escape routes
  • Explain how the night lock, room safe, television, movie system, internet options or telephone systems work
  • Report any needed repairs or missing items to supervisors in a timely manner

Depending on the establishment, they also may:

  • Promote hotel services and facilities
  • Answer questions about local entertainment, dining and recreational facilities
  • Transport luggage for large tour groups
  • Deliver messages, wardrobe cleaning and mail
  • Run errands within or close to the hotel
  • Maintain a clean lobby or entrance area
  • Act as part of the security team
  • Act as a doorperson or hotel greeter
  • Park guests' vehicles
  • Operate the hotel courtesy shuttle service
Working Conditions
Updated May 19, 2021
  • Strength Required Lift up to 20 kg

Guest services attendants work shifts that include weekends and holidays. In the winter months, they may spend a considerable amount of time outside helping guests with their luggage. Lifting up to 20 kilograms is required.

During peak travel seasons, the work can be hectic but it also can be more financially rewarding. Guest services attendants may be required to wear tailored uniforms.

Traits & Skills
Updated May 19, 2021

Guest services attendants need:

  • A pleasant, energetic and outgoing personality
  • Tact and courtesy
  • A conservative and neat appearance
  • Good English speaking skills
  • Good physical condition

They should enjoy handling luggage, helping guests and having clear rules and guidelines for their work.

Educational Requirements
Updated May 19, 2021
  • Minimum Education Varies

There are no specific educational requirements to become a guest services attendant, but a high school education improves an attendant's chances for advancement. Knowledge of directions to local attractions is a definite asset. Training is provided on the job.

Establishments that offer valet or shuttle services require guest services attendants to:

  • Know how to operate a vehicle with manual transmission
  • Have a valid Class 4 or 5 Alberta operator's license
  • Have a clean driving record

To expand or narrow your search for programs related to this occupation, visit Post-Secondary Programs.

Completing a program does not guarantee entrance into an occupation. Before enrolling in an education program, prospective students should look into various sources for education options and employment possibilities. For example, contact associations and employers in this field.

Certification Requirements
Updated May 19, 2021
  • Certification Not Regulated

Certification is not required, as there is currently no legislation regulating this occupation.

However, the American Hotel and Lodging Educational Institute (AHLEI) offers voluntary certification related to line employees. For example, they offer a program that leads to the Certified Guest Service Professional (CGSP) credential.

Employment & Advancement
Updated May 19, 2021

Guest services attendants are employed in hotels, resorts, lodges and other forms of temporary accommodations. In resort areas, employment may be seasonal.

Guest services attendant positions often are filled by other hotel employees or by guest service attendants who have experience in other establishments. Employers generally are careful to check previous work records and character references to ensure applicants are honest and have personal integrity.

Experienced guest services attendants can move into other hotel positions such as front desk clerk or concierge (manager of guest services). For more information see the Hotel and Motel Desk Clerk and Accommodation Manager profiles.

Industry Concentration

This section shows the industries where the majority of people in this occupation work. The data is based on the 2016 Census.

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.

In the 6721: Support occupations in accommodation, travel and facilities set-up services occupational group, 79.1% of people work in:

Employment Outlook

Employment outlook is influenced by a wide variety of factors including:

  • Time of year (for seasonal jobs)
  • Location in Alberta
  • Employment turnover (when people leave existing positions)
  • Occupational growth (when new positions are created)
  • Size of the occupation
  • Trends and events that affect overall employment, especially in the industry or industries from the previous list

In Alberta, the 6721: Support occupations in accommodation, travel and facilities set-up services occupational group is expected to have a below-average annual growth of 0% from 2019 to 2023. In addition to job openings created by employment turnover, 0 new positions are forecasted to be created within this occupational group each year.

Note
NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For example, only some of the new positions to be created will be for this occupation. It also applies to other data for the NOC group such as number of people employed.

Source: 2019-2023 Alberta Regional Occupational Demand Outlook

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Related Alberta Job Postings
Wage & Salary
Updated May 19, 2021

Guest services attendants' earnings vary depending on the location, size and type of hotel in which they are employed. In general, guest services attendants are paid at or just above the minimum wage rate.

Tips may provide significant additional income.

As of June 26, 2019, the minimum wage in Alberta is $15.00 per hour for most workers. For more information, see Minimum Wage.

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Support occupations in accommodation, travel and facilities set-up services

2016 NOC: 6721
Average Wage
$19.25
Per Hour
Average Salary
$28,455.00
Per Year
Average Hours
33.9
Per Week
Average Months on Payroll
10.7
Survey Methodology Survey Analysis

Source
2021 Alberta Wage and Salary Survey

NOC 6721 Wage Profile

Unless otherwise noted, the data shown here is for all industries and all regions in Alberta.

All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production), and other forms of compensation.

To see the full survey data for this NOC group, visit the wage profile.

Other wage sources
To make an informed wage and salary decision, research other wage sources [pdf] to supplement this data.

B: Good Reliability
Data Reliability Code Definition

Good Reliability, represents a CV of between 6.01% and 15.00% and/or fewer than 30 survey observations and/or if survey observations represent less than 50% of all estimated employment for the occupation.


Hourly Wage

For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top

Hourly Wage

For full-time and part-time employees
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $15.00 $21.54 $17.54 $17.00
Overall $15.00 $22.05 $19.25 $19.23
Top $16.48 $25.50 $21.35 $19.23

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

Pay brackets for hourly wages

  • Starting pay: average pay offered for entry-level positions
  • Overall pay: average pay across all employees in this occupation
  • Top pay: average pay offered to top-paid employees

Industry Information

ALL INDUSTRIES
Accommodation & Food Services

Skills Shortage

Employers that Recruited in the Last 2 Years
72%
72%)
Recruiting Employers that Experienced Hiring Difficulties
9%
9%
Employers with Unfilled Vacancies of over 4 Months
0%
0%
Vacancy Rate
N/A
Related Post-Secondary Field of Study
  • Personal and Food Services
Other Sources of Information
Updated May 19, 2021

Alberta Hotel and Lodging Association website: www.ahla.ca

Tourism HR Canada website: tourismhr.ca

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 31, 2021. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

Was this page useful?
Top