Career Information Hotline

Toll Free 1-800-661-3753

Edmonton 780-422-4266

Guest Account Sign In Sign Up
Occupational Profile

Guest Services Attendant

Guest services attendants provide personal services for hotel guests.

  • Avg. Salary $21,063.00
  • Avg. Wage $14.03
  • Minimum Education Varies
  • Outlook N/A
Also Known As

Bellhop, Door Person

NOC & Interest Codes
The Guest Services Attendant is part of the following larger National Occupational Classification (NOC).
Guest Service Attendants
NOC code: 6672.1
OBJECTIVE

Interest in handling luggage for hotel guests and maintaining luggage storage areas

SOCIAL

Interest in assisting guests by escorting them to their rooms and offering information regarding features of rooms, services of hotel and points of interest; in assisting guests with special needs; in handling guest complaints and requests; and in attending to group arrivals and departures

METHODICAL

Interest in comparing to check rooms to make sure they are in order and to receive and deliver items and messages for guests

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Duties
Updated Mar 28, 2017

Duties and responsibilities vary from one position to another but, in general, guest services attendants:

  • greet guests and escort them to their rooms
  • transport luggage by hand or on a cart
  • ensure guests are comfortably settled in their rooms by checking room ventilation, heating, lighting and supplies such as towels and linen
  • provide a quick overview of emergency escape routes
  • explain how the night lock, television, movie system, Internet options or telephone systems work.

Depending on the establishment, they also may:

  • promote hotel services and facilities
  • answer questions about local entertainment, dining and recreational facilities
  • transport luggage for large tour groups
  • deliver messages and mail
  • run errands within or close to the hotel
  • maintain a clean lobby or entrance area
  • act as part of the security team
  • act as a doorperson or hotel greeter
  • park guests' vehicles
  • operate the hotel courtesy shuttle service.
Working Conditions
Updated Mar 28, 2017

Guest services attendants work shifts that include weekends and holidays. In the winter months, they may spend a considerable amount of time outside helping guests with their luggage. Lifting up to 20 kilograms is required.

During peak travel seasons, the work can be hectic but it also can be more financially rewarding. Guest services attendants may be required to wear tailored uniforms.

  • Strength Required Lift up to 20 kg
Skills & Abilities
Updated Mar 28, 2017

Guest services attendants need to possess:

  • a pleasant, energetic and outgoing personality
  • tact and courtesy
  • a conservative and neat appearance
  • good English speaking skills
  • good physical condition.

They should enjoy handling luggage, helping guests and having clear rules and guidelines for their work.

Educational Requirements
Updated Mar 28, 2017

There are no specific educational requirements to become a guest services attendant, but a high school education improves an attendant's chances for advancement. Knowledge of directions to local attractions is a definite asset. Training is provided on the job.

Establishments that offer valet or shuttle services require guest services attendants to:

  • know how to operate a vehicle with manual transmission
  • have a valid Class 4 or 5 Alberta operator's license
  • have a clean driving record.

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Certification Requirements
Updated Mar 28, 2017

Certification is not required, as there is currently no legislation regulating this occupation.

However, the American Hotel and Lodging Educational Institute (AHLEI) offers voluntary certification related to line employees. For example, they offer a program that leads to the Certified Guest Service Professional (CGSP) credential.

Employment & Advancement
Updated Mar 28, 2017

Guest services attendants are employed in hotels. In resort areas, employment may be seasonal.

Guest services attendant positions often are filled by other hotel employees or by guest service attendants who have experience in other establishments. Employers generally are careful to check previous work records and character references to ensure applicants are honest and have personal integrity.

Experienced guest services attendants can move into other hotel positions such as front desk clerk or concierge (manager of guest services).

Guest services attendants are part of the larger 2011 National Occupational Classification 6722: Operators and attendants in amusement, recreation and sport. In Alberta, 79% of people employed in this classification work in the following industries:

The employment outlook (PDF) in this occupation will be influenced by a wide variety of factors including:

  • time of year (for seasonal jobs)
  • trends and events affecting overall employment (especially in the industries listed above)
  • location in Alberta
  • employment turnover (work opportunities generated by people leaving existing positions)
  • occupational growth (work opportunities resulting from the creation of new positions)
  • size of the occupation.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated Mar 28, 2017

Guest services attendants' earnings vary depending on the location, size and type of hotel in which they are employed. In general, guest services attendants are paid at or just above the minimum wage rate. (As of October 1, 2016, the minimum wage in Alberta is $12.20 per hour for most jobs. For more information, see Alberta Employment Standards.) Tips may provide significant additional income.

Guest services attendants are part of the larger 2011 National Occupational Classification 6721: Support occupations in accommodation, travel and facilities set-up services.

According to the 2015 Alberta Wage and Salary Survey, Albertans in the Support occupations in accommodation, travel and facilities set-up services occupational group earned on average from $13.42 to $15.36 an hour. The overall average wage was $14.03 an hour. For more information, see the Support occupations in accommodation, travel and facilities set-up services wage profile.

Related High School Subjects
  • Health, Recreation and Human Services
    • Tourism
Related Post-Secondary Field of Study
  • Personal and Food Services
Other Sources of Information
Updated Mar 28, 2017

Alberta Hotel and Lodging Association website: www.ahla.ca

Tourism HR Canada website: tourismhr.ca

For more information on career planning, education and jobs, visit the Alberta Learning Information Service (ALIS) website, call the Alberta Career Information Hotline toll-free at 1-800-661-3753 or 780-422-4266 in Edmonton, or visit an Alberta Works Centre near you.

Updated Mar 28, 2017. The information contained in this profile is current as of the dates shown. Salary, employment outlook and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

Was this page useful?
Top