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Guest Services Attendant

Guest services attendants provide personal services for guests at various accommodations facilities.

  • Avg. Salary $23,237.00
  • Avg. Wage $15.82
  • Minimum Education Varies
  • Outlook below avg
  • Employed < 1500
  • In Demand Lower
Also Known As

Bellhop, Door Person

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Guest Service Attendants (6672.1) 
  • 2006 NOC-S: Other Attendants in Accommodation and Travel (G732) 
  • 2011 NOC: Support occupations in accommodation, travel and facilities set-up services (6721) 
  • 2016 NOC: Support occupations in accommodation, travel and facilities set-up services (6721) 
Skills Shortage

Employers that Recruited in the Last 2 Years

Average Wage
  • Certification Not Regulated
  • Strength Required Lift up to 20 kg
Interest Codes
The Guest Services Attendant is part of the following larger National Occupational Classification (NOC).
Guest Service Attendants

Interest in handling luggage for hotel guests and maintaining luggage storage areas


Interest in assisting guests by escorting them to their rooms and offering information regarding features of rooms, services of hotel and points of interest; in assisting guests with special needs; in handling guest complaints and requests; and in attending to group arrivals and departures


Interest in comparing to check rooms to make sure they are in order and to receive and deliver items and messages for guests

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Updated May 19, 2021

Duties and responsibilities vary from one position to another but, in general, guest services attendants:

  • Greet guests and escort them to their rooms
  • Transport luggage by hand or on a cart
  • Ensure guests are comfortably settled in their rooms by checking room ventilation, heating, lighting and supplies such as towels and linen
  • Provide a quick overview of emergency escape routes
  • Explain how the night lock, room safe, television, movie system, internet options or telephone systems work
  • Report any needed repairs or missing items to supervisors in a timely manner

Depending on the establishment, they also may:

  • Promote hotel services and facilities
  • Answer questions about local entertainment, dining and recreational facilities
  • Transport luggage for large tour groups
  • Deliver messages, wardrobe cleaning and mail
  • Run errands within or close to the hotel
  • Maintain a clean lobby or entrance area
  • Act as part of the security team
  • Act as a doorperson or hotel greeter
  • Park guests' vehicles
  • Operate the hotel courtesy shuttle service
Working Conditions
Updated May 19, 2021

Guest services attendants work shifts that include weekends and holidays. In the winter months, they may spend a considerable amount of time outside helping guests with their luggage. Lifting up to 20 kilograms is required.

During peak travel seasons, the work can be hectic but it also can be more financially rewarding. Guest services attendants may be required to wear tailored uniforms.

  • Strength Required Lift up to 20 kg
Skills & Abilities
Updated May 19, 2021

Guest services attendants need:

  • A pleasant, energetic and outgoing personality
  • Tact and courtesy
  • A conservative and neat appearance
  • Good English speaking skills
  • Good physical condition

They should enjoy handling luggage, helping guests and having clear rules and guidelines for their work.

Educational Requirements
Updated May 19, 2021

There are no specific educational requirements to become a guest services attendant, but a high school education improves an attendant's chances for advancement. Knowledge of directions to local attractions is a definite asset. Training is provided on the job.

Establishments that offer valet or shuttle services require guest services attendants to:

  • Know how to operate a vehicle with manual transmission
  • Have a valid Class 4 or 5 Alberta operator's license
  • Have a clean driving record

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Certification Requirements
Updated May 19, 2021

Certification is not required, as there is currently no legislation regulating this occupation.

However, the American Hotel and Lodging Educational Institute (AHLEI) offers voluntary certification related to line employees. For example, they offer a program that leads to the Certified Guest Service Professional (CGSP) credential.

Employment & Advancement
Updated May 19, 2021

Guest services attendants are employed in hotels, resorts, lodges and other forms of temporary accommodations. In resort areas, employment may be seasonal.

Guest services attendant positions often are filled by other hotel employees or by guest service attendants who have experience in other establishments. Employers generally are careful to check previous work records and character references to ensure applicants are honest and have personal integrity.

Experienced guest services attendants can move into other hotel positions such as front desk clerk or concierge (manager of guest services). For more information see the Hotel and Motel Desk Clerk and Accommodation Manager profiles.

Guest services attendants are part of the larger 2011 National Occupational Classification 6722: Operators and attendants in amusement, recreation and sport. In Alberta, 79% of people employed in this classification work in the following industries:

The employment outlook [pdf] in this occupation will be influenced by a wide variety of factors including:

  • Time of year (for seasonal jobs)
  • Trends and events affecting overall employment (especially in the industries listed above)
  • Location in Alberta
  • Employment turnover (when people leave existing positions)
  • Occupational growth (when new positions are created)
  • Size of the occupation

In Alberta, the 6721: Support occupations in accommodation, travel and facilities set-up services occupational group is expected to have a below-average annual growth of 0% from 2019 to 2023. In addition to job openings created by employment turnover, 0 new positions are forecasted to be created within this occupational group each year.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated May 19, 2021

Guest services attendants' earnings vary depending on the location, size and type of hotel in which they are employed. In general, guest services attendants are paid at or just above the minimum wage rate. (As of June 26, 2019, the minimum wage in Alberta is $15.00 per hour for most workers. For more information, see Minimum Wage.) Tips may provide significant additional income.

Support occupations in accommodation, travel and facilities set-up services

Survey Methodology

Survey Analysis

Overall Wage Details
Average Wage
Average Salary
Hours Per Week

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $15.00 $17.67 $15.47 $15.00
Overall $15.00 $17.67 $15.82 $15.64
Top $15.00 $19.51 $16.57 $15.72

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

B: Good Reliability
Data Reliability Code Definition

Good Reliability, represents a CV of between 6.01% and 15.00% and/or fewer than 30 survey observations and/or if survey observations represent less than 50% of all estimated employment for the occupation.

Industry Information
Accommodation & Food Services
Information, Culture, Recreation

Skills Shortage

Employers that Recruited in the Last 2 Years


Recruiting Employers that Experienced Hiring Difficulties


Employers with Unfilled Vacancies of over 4 Months


Vacancy Rate

Related Post-Secondary Field of Study
  • Personal and Food Services
Other Sources of Information
Updated May 19, 2021

Alberta Hotel and Lodging Association website:

Tourism HR Canada website:

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated May 19, 2021. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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