Most pipeline control centres are located in urban areas where pipeline companies have their headquarters. Most oil pipeline control centre operators work in offices surrounded by monitors, phones, and other electronic control equipment. They often deal with multiple situations at once, from instrument analysis to responding to personnel.
Pipeline systems operate 24 hours a day, year-round. Control centre operators often work 8- or 12-hour rotating shifts. Shifts may include nights, holidays, and weekends and on-call shifts on a rotational basis. Overtime may be required.