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Operations Manager

Operations managers direct and co-ordinate the operation of manufacturing, service delivery and production departments in industrial, commercial and government organizations.

  • Avg. Salary $95,591.00
  • Avg. Wage $47.85
  • Minimum Education Varies
  • Outlook below avg
  • Employed 7,200
  • In Demand Lower
Also Known As

Logistics Manager, Production Supervisor, Supply Chain Manager

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Manufacturing Managers (0911) 
  • 2006 NOC-S: Manufacturing Managers (A391) 
  • 2011 NOC: Manufacturing managers (0911) 
  • 2016 NOC: Manufacturing managers (0911) 
Skills Shortage

Employers that Recruited in the Last 2 Years

19%
19%
Average Wage
Starting
Overall
Top
  • Certification Provincially Regulated
  • Strength Required Lift up to 5 kg
Interest Codes
The Operations Manager is part of the following larger National Occupational Classification (NOC).
Manufacturing Managers
DIRECTIVE

Interest in co-ordinating information to direct, control and evaluate the operations of manufacturing establishments or production departments of manufacturing establishments, to direct quality control inspection systems and to reccommend the replacement of machines; and in overseeing employee training

INNOVATIVE

Interest in negotiating with senior managers to develop and implement plans to efficiently use materials, labour and equipment to meet production targets

METHODICAL

Interest in developing production schedules and equipment maintenance schedules and in maintaining inventories of raw materials and finished products

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Duties
Updated Mar 31, 2017

Operations managers oversee activities in an organization that are directly related to making a product or providing a service. In other words, they oversee how people, materials, equipment, energy, money and information inputs are converted into useful goods and services.

In general, operations managers:

  • analyze, design and improve the processes by which goods and services are produced
  • implement and manage quality assurance and safety programs
  • forecast future demand for goods and services
  • develop short-, intermediate- and long-term production and service plans based on demand forecasts for goods and services
  • recommend locations for facilities, such as plants, warehouses and service units
  • plan the layout of facilities
  • measure and improve productivity
  • manage materials, including purchasing, inventory control and distribution
  • manage logistics and supply chains (the movement of goods into and out of production, distribution and retail facilities)
  • develop contingency plans for unexpected changes in supply chains
  • manage the work force (for example, plan work schedules to meet projected demands for goods and services)
  • manage supplier and customer relationships.

Operations managers may have to facilitate the flow of information between all business functions inside the organization using enterprise resource planning (ERP) software and systems. They also should have a good understanding of the sales and operations planning (S&OP) process to carry out many of their duties effectively.

Working Conditions
Updated Mar 31, 2017

Operations managers usually work standard office hours but may work overtime when an organization makes significant changes to its operations. Some travel may be required, particularly in organizations with many facilities.

  • Strength Required Lift up to 5 kg
Skills & Abilities
Updated Mar 31, 2017

Operations managers need:

  • oral and written communication skills
  • analytical skills
  • the ability to motivate, lead and manage employees
  • a commitment to customer satisfaction.

They should enjoy:

  • directing the work of others
  • negotiating with other managers to find innovative solutions to problems
  • taking a methodical approach to their work
  • working in a team environment.
Educational Requirements
Updated Mar 31, 2017

There is no standard educational requirement to become an operations manager, but a related degree or post-secondary diploma in business or engineering is recommended. Employers in particular industries may require specialized courses or related experience.


Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

CDI College of Business, Technology and Health Care - Calgary South

CDI College of Business, Technology and Health Care - Edmonton City Centre

CDI College of Business, Technology and Health Care - Edmonton North

CDI College of Business, Technology and Health Care - Edmonton South

CDI College of Business, Technology and Health Care - Edmonton West

CDI College of Business, Technology and Health Care - Red Deer

Lakeland College

Northern Alberta Institute of Technology

Reeves College - Calgary City Centre

Reeves College - Calgary North

Reeves College - Edmonton

Robertson College - Calgary

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Certification Requirements
Updated Mar 31, 2017

Supply Chain Management Professional

Supply chain management professionals buy goods, materials, supplies and services as required by their organization.

Legislation

Supply Chain Management Professional is a protected title under Alberta's Professional and Occupational Associations Registration Act [pdf] and Supply Chain Management Association Alberta Regulation [pdf]. This means that to call yourself a Supply Chain Management Professional, you must be a registered member of the . You do not have to be registered if you do not call yourself a Supply Chain Management Professional.

What You Need

Registration as a Supply Chain Management Professional requires successful completion of the SCMP designation program or equivalent and certification examination. For detailed information about registration requirements, contact the Supply Chain Management Association Alberta (SCMA AB).

Working in Alberta

Supply chain management professionals who are certified by and in good standing with a regulatory organization elsewhere in Canada may be eligible for certification in Alberta if certified supply chain management professionals in Alberta and the jurisdiction which the applicant originates have similar responsibilities and competencies. For more information, see What if I am already certified in another province or territory in Canada? and the Supply Chain Management Association Alberta (SCMA AB) website.

To learn about certification for internationally educated supply chain management professionals, see Supply Chain Management Professional Certification Process.

Contact Details

Supply Chain Management Association Alberta (SCMA AB)
115, 17420 Stony Plain Rd NW.
Edmonton, Alberta T5S 1K6
Canada

Call: 780-944-0355
Toll-free: 1-866-610-4089
Fax: 780-944-0356
Email: info@scmaab.ca
Website: scma.com/ab

​Additional Information

Association for Supply Chain Management (ASCM) offers:

  • the CSCP (Certified Supply Chain Professional) designation to members who have successfully completed the CSCP exam
  • the CPIM (Certified in Production and Inventory Management) designation to those who have successfully completed 5 exams within 10 years
  • the CLTD (Certified in Logistics, Transportation and Distribution) designation to eligible candidates upon successful completion of an exam.

Preparatory courses are offered through post-secondary schools and exam modules are available on the ASCM website.

Also, the Supply Chain Management Association (SCMA) awards the Supply Chain Management Profession (SCMP) designation to those who have completed their program. For more information, visit the SCMA website. ​

Employment & Advancement
Updated Mar 31, 2017

Operations managers work in advisory and management positions with:

  • consulting firms
  • manufacturers
  • transportation companies
  • distribution organizations
  • logistics service providers
  • service institutions.

Experienced operations managers may advance to senior management positions.

Operations managers are part of the larger 2011 National Occupational Classification 0911: Manufacturing managers. In Alberta, 75% of people employed in this classification work in the following industries:

The employment outlook [pdf] in this occupation will be influenced by a wide variety of factors including:

  • trends and events affecting overall employment (especially in the industries listed above)
  • location in Alberta
  • employment turnover (work opportunities generated by people leaving existing positions)
  • occupational growth (work opportunities resulting from the creation of new positions)
  • size of the occupation

In Alberta, the A391: Manufacturing Managers occupational group is expected to have a below-average annual growth of 1.5% from 2016 to 2020. In addition to job openings created by employment turnover, 77 new positions are forecasted to be created within this occupational group each year.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated Mar 31, 2017

Salaries for operations managers depend on the size and nature of the organization, the responsibilities of the position and the qualifications of the operations manager.

Manufacturing managers

Survey Methodology

Survey Analysis

Overall Wage Details
Average Wage
Average Salary
Hours Per Week

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $18.00 $69.71 $37.25 $32.45
Overall $23.00 $74.52 $47.85 $44.84
Top $29.04 $117.95 $58.08 $48.08

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

A: High Reliability
Data Reliability Code Definition

High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.


Industry Information
Wholesale Trade
Oil & Gas Extraction
Manufacturing
ALL INDUSTRIES
Professional, Scientific & Technical Services
Construction
Other Services (Repair, Personal Services and Related)
Agriculture
Retail Trade

Skills Shortage

Employers that Recruited in the Last 2 Years

19%
19%)

Recruiting Employers that Experienced Hiring Difficulties

32%
32%

Employers with Unfilled Vacancies of over 4 Months

1%
1%

Vacancy Rate

N/A
Related Post-Secondary Field of Study
  • Business, Management and Administrative Studies
  • Engineering, Architecture and Related Studies
Other Sources of Information
Updated Mar 31, 2017

Association for Supply Chain Management (ASCM) website: www.ascm.org

Supply Chain Management Association (SCMA) website: www.supplychaincanada.com

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 31, 2017. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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