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Operations Manager

Operations managers direct and co-ordinate the operation of manufacturing, service delivery and production departments in industrial, commercial and government organizations.

  • Avg. Salary $94,698.00
  • Avg. Wage $46.00
  • Minimum Education Varies
  • Outlook below avg
  • Employed 4,800
  • In Demand Lower
Also Known As

Logistics Manager, Supply Chain Manager, Production Supervisor

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Manufacturing Managers (0911) 
  • 2006 NOC-S: Manufacturing Managers (A391) 
  • 2011 NOC: Manufacturing managers (0911) 
Skills Shortage

Employers that Recruited in the Last 2 Years

18%
18%
Average Wage
Starting
Overall
Top
  • Certification Not Regulated
  • Strength Required Lift up to 5 kg
Interest Codes
The Operations Manager is part of the following larger National Occupational Classification (NOC).
Manufacturing Managers
DIRECTIVE

Interest in co-ordinating information to direct, control and evaluate the operations of manufacturing establishments or production departments of manufacturing establishments, to direct quality control inspection systems and to reccommend the replacement of machines; and in overseeing employee training

INNOVATIVE

Interest in negotiating with senior managers to develop and implement plans to efficiently use materials, labour and equipment to meet production targets

METHODICAL

Interest in developing production schedules and equipment maintenance schedules and in maintaining inventories of raw materials and finished products

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Duties
Updated Dec 16, 2016

Operations managers oversee the activities in an organization that are directly related to making a product or providing a service. In other words, they oversee how people, materials, equipment, energy, money and information inputs are converted into useful goods and services.

In general, operations managers:

  • analyze, design and improve the processes by which goods and services are produced
  • implement and manage quality assurance and safety programs
  • forecast future demand for goods and services
  • develop short, intermediate and long production and service plans based on demand forecasts for good and services 
  • recommend locations for facilities such as plants, warehouses and service units
  • plan the layout of facilities
  • measure and improve productivity
  • manage materials including purchasing, inventory control and distribution
  • manage logistics and supply chains (the movement of goods into and out of production, distribution and retail facilities)
  • develop contingency plans for unexpected changes in supply chains 
  • manage the work force (for example, plan work schedules to meet projected demands for goods and services)
  • manage supplier and customer relationship.

Operation managers may have to facilitate the flow of information between all business functions inside the organization using Enterprise Resource Planning (ERP) software and systems. They should also have a good understanding of the Sales and Operations Planning (S&OP) process to effectively carry out many of their duties.   

Working Conditions
Updated Dec 16, 2016

Operations managers usually work standard office hours but overtime may be required when an organization makes significant changes to its operations. Some travel may be required, particularly in organizations with many facilities.

  • Strength Required Lift up to 5 kg
Skills & Abilities
Updated Dec 16, 2016

Operations managers need the following characteristics:

  • good oral and written communication skills
  • good analytical skills
  • the ability to motivate, lead and manage employees
  • a commitment to customer satisfaction.

They should enjoy:

  • directing the work of others
  • negotiating with other managers to find innovative solutions to problems
  • taking a methodical approach to their work
  • working in a team environment.
Educational Requirements
Updated Dec 16, 2016

There is no standard educational requirement to become an operations manager but a related degree or post-secondary diploma in business or engineering is recommended. Employers in particular industries may require specialized courses or related experience.

APICS - The Association for Operations Management awards the designation CSCP (Certified Supply Chain Professional) to members who have successfully completed the CSCP exam. APICS awards the designation CPIM (Certified in Production and Inventory Management) to those who have successfully completed five exams. Preparatory courses are offered through post-secondary institutions and exam modules are available on the APICS website.

Alberta Institute Purchasing Management Association of Canada (AIPMAC) awards a designation for SCMP (Supply Chain Management Professional) to those who have completed the SCMP designation program. For more information visit the AIPMAC website.   


Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

CDI College of Business, Technology and Health Care - Edmonton City Centre

CDI College of Business, Technology and Health Care - Edmonton North

CDI College of Business, Technology and Health Care - Edmonton South

CDI College of Business, Technology and Health Care - Edmonton West

CDI College of Business, Technology and Health Care - Red Deer

Lakeland College

Northern Alberta Institute of Technology

Reeves College - Calgary City Centre

Reeves College - Calgary North

Reeves College - Edmonton

Robertson College - Calgary NW

Robertson College - Edmonton

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Certification Requirements
Updated Dec 16, 2016

Certification is not required, as there is currently no legislation regulating this occupation.

Employment & Advancement
Updated Dec 16, 2016

Operations managers work in advisory and management positions with:

  • consulting firms
  • manufacturers
  • transportation companies
  • distribution organizations
  • logistic service providers 
  • service institutions.

Experienced operations managers may advance to senior management positions.

Operations managers are part of the larger 2011 National Occupational Classification 0911: Manufacturing managers. In Alberta, 75% of people employed in this classification work in the following industries:

The employment outlook in this occupation will be influenced by a wide variety of factors including:

  • trends and events affecting overall employment (especially in the industries listed above)
  • location in Alberta
  • employment turnover (work opportunities generated by people leaving existing positions)
  • occupational growth (work opportunities resulting from the creation of new positions that never existed before)
  • size of the occupation.

Over 5,100 Albertans are employed in the Manufacturing managers occupational group. This group is expected to have a below-average annual growth of 1.5% from 2016 to 2020. As a result, 77 new positions are forecast to be created each year, in addition to job openings created by employment turnover. Note: As operations managers form only a part of this larger occupational group, only some of these newly created positions will be for operations managers.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated Dec 16, 2016

Salaries for operations managers depend on the size and nature of the organization, the responsibilities of the position and the qualifications of the operations manager.

Manufacturing managers

Survey Methodology

Survey Analysis

Overall Wage Details
Average Wage
Average Salary
Hours Per Week

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $18.00 $69.71 $38.79 $38.46
Overall $20.00 $77.88 $46.00 $43.71
Top $25.00 $96.15 $53.28 $50.00

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

A: High Reliability
Data Reliability Code Definition

High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.


Industry Information
Transportation and Warehousing
Manufacturing
Professional, Scientific & Technical Services
ALL INDUSTRIES
Construction
Wholesale Trade
Other Services (Repair, Personal Services and Related)
Agriculture
Retail Trade

Skills Shortage

Employers that Recruited in the Last 2 Years

15%
15%

Recruiting Employers that Experienced Hiring Difficulties

18%
18%

Employers with Unfilled Vacancies of over 4 Months

2%
2%

Vacancy Rate

1%
Related Post-Secondary Field of Study
  • Business, Management and Administrative Studies
  • Engineering, Architecture and Related Studies
Other Sources of Information
Updated Dec 16, 2016

AIPMAC - Alberta Institute Purchasing Management Association of Canada: www.aipmac.ab.ca

APICS - The Association for Operations Management website: www.apics.org

APICS Region VIII, Calgary Chapter website: www.apics-calgary.org

APICS Region VIII, Edmonton Chapter website: www.apicsedmonton.com

Canadian Supply Chain Sector Council (CSCSC) website: www.supplychaincanada.org

For more information on career planning, education and jobs call the Alberta Supports Contact Centre toll-free at 1-877-644-9992 or 780-644-9992 in Edmonton, or visit an Alberta Supports Centre near you.

Updated Jan 28, 2013. The information contained in this profile is current as of the dates shown. Salary, employment outlook and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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