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Information Systems Quality Assurance Analyst

Information systems quality assurance analysts develop and introduce policies and procedures. Their goal is to ensure customer satisfaction, peak performance, and overall quality of software products and information systems.

  • Avg. Salary $92,349.00
  • Avg. Wage $46.78
  • Minimum Education Varies
  • Outlook above avg
  • Employed 18,700
  • In Demand High
Also Known As

Computer Specialist, Information Technology Specialist, Systems Analyst, Systems Quality Analyst

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Information Systems Quality Assurance Analysts (2171.3) 
  • 2006 NOC-S: Information Systems Analysts and Consultants (C071) 
  • 2011 NOC: Information systems analysts and consultants (2171) 
  • 2016 NOC: Information systems analysts and consultants (2171) 
Skills Shortage

Employers that Recruited in the Last 2 Years

Average Wage
  • Certification Provincially Regulated
  • Strength Required Lift up to 5 kg
Interest Codes
The Information Systems Quality Assurance Analyst is part of the following larger National Occupational Classification (NOC).
Information Systems Quality Assurance Analysts

Interest in analyzing information to assess overall efficiency, effectiveness and quality against established standards, and to design quality control plans and specifications


Interest in precision working to administer organizational policies and procedures to ensure integrity and to maximize the efficiency and effectiveness of product development; and in monitoring compliance with standards and policies


Interest in consulting to advise on quality control issues and practices

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Updated Mar 31, 2018

Developing software and information systems involves several steps:

  • consulting users to define what the software or system must be able to do (complex software and systems have hundreds of requirements)
  • studying those needs and designing software and systems to meet them
  • developing and testing software and systems and putting them into use (and continuing this process until the specified needs are met)
  • maintaining software and systems (which ensures they continue to meet customer needs)
  • using internal resources to inform stakeholders of missing features.

Information systems quality assurance analysts take part in all phases of software development. At each stage, they develop and introduce policies and procedures. Their goal is to improve the function and overall quality of software products and information systems.

Duties vary, but in general they include:

  • developing quality standards and measures
  • auditing software and systems to ensure accurate specifications
  • researching, developing, implementing, and documenting test plans and scripts
  • assessing automated testing tools
  • suggesting changes to improve software and system quality.

Quality assurance analysts sometimes test software and systems themselves. They may also work with software and system users, or work with systems testers. To learn more, see the Systems Tester profile. They may train software and system users.

Working Conditions
Updated Mar 31, 2018

In general, information systems quality assurance analysts work standard hours in office settings. They may have to work some evenings and weekends to meet project deadlines.

  • Strength Required Lift up to 5 kg
Skills & Abilities
Updated Mar 31, 2018

Information systems quality assurance analysts need to possess:

  • the ability to think logically and critically
  • the ability to pay attention to detail
  • the ability to work well on their own or in teams
  • the ability to listen and speak clearly and tactfully.

They should enjoy:

  • studying problems
  • finding creative solutions
  • taking ownership of projects
  • planning and making decisions
  • managing the work of others.

Top 10 Skills Employers Are Looking For

Information systems analysts and consultants
NOC code: 2171

This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 36 most recent Alberta job postings, collected between Oct 27, 2021 and Jan 17, 2022.

Review these skills to learn:

  • Whether or not this occupation matches your skill set
  • What training you may need to get these skills
  • What skills to highlight in your resumé, cover letter, and interview.
Confer with clients to identify and document requirements
Design, develop and implement information systems business solutions
Provide advice on information systems strategy, policy, management and service delivery
Personal Suitability: Team player
Personal Suitability: Organized
Assess physical and technical security risks to data, software and hardware
Personal Suitability: Effective interpersonal skills
Conduct reviews to assess quality assurance practices, software products and information systems
Conduct business and technical studies
Personal Suitability: Accurate
Educational Requirements
Updated Mar 31, 2018

Information systems quality assurance analysts need related post-secondary education or several years of process or testing experience. Minimum requirements include:

  • a high school diploma or equivalent
  • at least 1 year of technical support experience
  • knowledge of programming languages, web apps, operating systems and peripheral hardware
  • experience working with databases, web apps, and both desktop and mobile platforms
  • basic knowledge of SCADA and ICS systems (where appropriate).

Many degree, diploma, and certificate programs related to computer science, computer engineering, and software engineering are offered by universities, colleges, technical institutes, and private vocational schools. Prospective quality assurance analysts should talk to potential employers about required and preferred qualifications before starting an education program.

Computer technology is always changing. Those who work with it must continuously upgrade their knowledge.

Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

Canford Institute of Technology

Northern Alberta Institute of Technology

Southern Alberta Institute of Technology

University of Calgary

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Certification Requirements
Updated Mar 31, 2018

In general, employers consider specialized certifications an asset. Several certification options are available to help job candidates stand out. To learn more about available certification programs, visit QAI Canada or the American Society for Quality (ASQ).

Information Systems Professional

Information systems professionals investigate, analyze, design, develop or manage information systems based on computer and related technologies through the objective application of specialized knowledge and professional judgement.


Information Systems Professional is a protected title under Alberta's Professional and Occupational Associations Registration Act. This means that to call yourself an Information Systems Professional or use the I.S.P. designation, you must be a registered member of the Canadian Information Processing Society of Alberta (CIPS Alberta). You do not have to be registered if you do not call yourself an Information Systems Professional.

What You Need

The Canadian Information Processing Society (CIPS) has defined the body of knowledge required for certification and recognizes the many different ways this standard may be achieved. Applicants must provide documented evidence for 1 of the following I.S.P. designation criteria routes: (1) Established Academic, (2) IT Industry Leader, (3) Established IT Professional, (4) Education Plus Experience, (5) Exam, (6) Professional Experience Only (applicants must have entered the field prior to 1976), or (7) Upgrade from Candidate Status. For official, detailed information, visit the CIPS website, CIPS Alberta website or contact CIPS Alberta.

Working in Alberta

Information systems professionals who are registered and in good standing with a regulatory organization elsewhere in Canada may be eligible for registration in Alberta if registered professionals in the 2 jurisdictions have similar responsibilities and competencies. For more information, see "What if I am already certified in another province or territory?" and the Alberta regulatory authority (below).

Contact Details

Canadian Information Processing Society of Alberta
PO Box 21085
Edmonton, Alberta
Canada T6R 2V4
Phone Number: 780-431-9311
Toll-free phone number: 1-844-431-9311
Fax number: 780-413-0076

Employment & Advancement
Updated Mar 31, 2018

Some information systems quality assurance analysts work for information technology (IT) consulting firms. Others work in the IT departments of large organizations in both the private and public sectors. Some are self-employed.

Many analysts start as computer programmers or systems testers. With time on the job, they move into analyst positions. Depending on the size of the organization and their qualifications, some become supervisors. Those with business experience or training may establish their own consulting firms.

Information systems quality assurance analysts are part of a larger 2011 National Occupational Classification 2171: Information systems analysts and consultants. In Alberta, 76% of people employed in this classification work in the following industries:

The employment outlook [pdf] in this occupation will be influenced by a wide variety of factors including:

  • trends and events that affect overall employment (especially in the industries listed above)
  • location in Alberta
  • employment turnover (work opportunities that come up when people leave existing positions)
  • occupational growth (work opportunities that come up when new positions are created)
  • size of the occupation.

In Alberta, the 2171: Information systems analysts and consultants occupational group is expected to have an above-average annual growth of 2% from 2019 to 2023. In addition to job openings created by employment turnover, 366 new positions are forecasted to be created within this occupational group each year.

NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For example, only some of the 366 new positions to be created will be for this occupation. It also applies to other data for the NOC group such as number of people employed.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated Mar 31, 2018

Incomes for information system quality assurance analysts vary a lot. Wages and salaries depend on required duties, education, and experience.

Information systems analysts and consultants

Survey Methodology

Survey Analysis

Overall Wage Details
Average Wage
Average Salary
Hours Per Week

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $21.54 $49.70 $34.82 $35.90
Overall $26.44 $66.78 $46.78 $46.65
Top $30.63 $93.32 $57.27 $51.84

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

A: High Reliability
Data Reliability Code Definition

High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.

Industry Information
Oil & Gas Extraction
Professional, Scientific & Technical Services
Public Administration
Information, Culture, Recreation
Educational Services
Health Care & Social Assistance
Other Services (Repair, Personal Services and Related)
Finance, Insurance, Real Estate, Leasing
Wholesale Trade
Retail Trade

Skills Shortage

Employers that Recruited in the Last 2 Years


Recruiting Employers that Experienced Hiring Difficulties


Employers with Unfilled Vacancies of over 4 Months


Vacancy Rate

Related Post-Secondary Field of Study
  • Computer and Information Technology
Other Sources of Information
Updated Mar 31, 2018

American Society for Quality (ASQ) website:

Canadian Information Processing Society (CIPS) of Alberta website:

Information and Communications Technology Council (ICTC) website:

QAI Canada website:

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 31, 2018. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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