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Conciliator, Conflict Resolution Specialist, Dispute Resolution Specialist, Facilitator
In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.
The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used.
Here is how this occupation has been classified over time.
2006 NOC
2006 NOC-S
2011 NOC
2016 NOC
2021 NOC
2023 OaSIS
Mediators use conflict resolution techniques to help people in conflict reach mutually satisfactory agreements. They try to create an understanding between parties. This helps the parties to come up with ideas that may enable both to move forward.
Mediators do not decide issues or give advice. They help to:
Mediators also help parties evaluate their solutions. They ensure the participants have fully resolved the issues and satisfied everyone’s needs to the greatest extent possible.
Mediation is used to settle many types of conflicts, including those between:
They may meet with parties individually or together. During meetings, mediators:
Sometimes parties cannot reach an agreement through mediation. They may then choose other dispute resolution processes such as arbitration or litigation. For more information, see the Arbitrator and Lawyer occupational profiles.
Mediators work in a variety of environments. They may meet parties in person, over the phone, or by videoconference. They may conduct meetings anywhere and at any time that is acceptable to all parties.
In Alberta, this occupation is part of 1 or more 2023 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
To find out how well this occupation fits your work personality types, complete the Work Personalities Quiz in Find Your Fit.
Click or tap a personality type for its description.
Find other alis occupations that match this occupation’s work personalities.
To identify or change your work personalities, complete the Work Personalities Quiz in Find Your Fit.
In Alberta, this occupation is part of 1 or more 2023 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
Human resources professionals
2023 OaSIS: 11200.00
The graph below shows how well your scores match the overall abilities for this occupation.
The closer your ability scores are to the center, the more they match this occupation’s. The further away they are, the less they match this occupation’s.
The lower your ability scores are compared to the occupation’s, the more challenging the occupation will likely be for you. The higher your ability scores are compared to the occupation’s, the less challenging the occupation will likely be for you.
To find out how well this occupation fits your abilities, complete the Abilities Quiz in Find Your Fit.
The 49 abilities are grouped into 5 abilities sets: Critical Thinking, Numbers and Patterns, Physical Activity, Mind-Body Coordination, and Senses.
Some abilities are more relevant to an occupation than other abilities. Individual abilities that are not relevant to an occupation are greyed out.
To fill in or change the values for your abilities, complete the Abilities Quiz in Find Your Fit.
Critical Thinking includes 9 abilities related to identifying and solving problems, thinking of ideas, and communication, such as speaking and writing.
This is how well your scores match the set of Critical Thinking abilities for this occupation:
Numbers and Patterns includes 10 abilities related to math, memorizing, and multitasking. It also includes how we perceive patterns, shapes, and distances.
This is how well your scores match the set of Numbers and Patterns abilities for this occupation:
Physical Activity includes 9 abilities related to strength, balance, flexibility, coordination, and endurance.
This is how well your scores match the set of Physical Activity abilities for this occupation:
Mind-Body Coordination includes 9 abilities related to movement control and how we react to signals. It also includes fine motor skills, such finger and hand dexterity and hand-eye coordination.
This is how well your scores match the set of Mind-Body Coordination abilities for this occupation:
Senses includes 12 abilities related to seeing, hearing, and speaking.
This is how well your scores match the set of Senses abilities for this occupation:
Mediators need:
They should enjoy:
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 100 most recent Alberta job postings, collected between May 09, 2024 and Oct 07, 2025.
Review these skills to learn:
| Tasks: Plan, develop, implement and evaluate human resources policies and programs | 70 |
|---|---|
| Tasks: Co-ordinate employee performance and appraisal programs | 56 |
| Tasks: Advise managers and employees on the interpretation of human resources policies, benefit programs and collective agreements | 54 |
| Tasks: Hire, train and supervise staff | 52 |
| Tasks: Research and prepare occupational classifications, job descriptions and salary scales | 51 |
| Tasks: Manage training and development strategies | 48 |
| Attention to detail | 43 |
| Experience: 1 year to less than 2 years | 42 |
| Construction Specialization: Organized | 42 |
| Construction Specialization: Effective interpersonal skills | 41 |
Although many mediators have a professional background, there are no specified minimum education requirements.
Significant practice to develop skills through formal training, coaching, or mentorship is highly recommended. Some organizations offer chances to volunteer, co-mediate, or observe mediations.
The following schools offer programs or courses that are related to this occupation but are not required to enter the field.
To expand or narrow your program options, visit Post-Secondary Programs and start your search with:
Completing a program does not guarantee entrance into an occupation. Before enrolling in an education program, prospective students should look into various sources for education options and employment possibilities. For example, contact associations and employers in this field.
In Alberta, the following organizations offer alternative dispute resolution (ADR), conflict management, or mediation training:
For details, visit each organization’s website.
Those working in other occupations, such as human resources professionals and lawyers, may take mediation courses to help in their line of work.
The ADR Institute of Canada offers the designation Chartered Mediator (C.Med.) to members who have related training and experience.
The Alberta Family Mediation Society (AFMS) offers the designation Registered Family Mediator to members who have the prescribed levels of training and experience and conform to its standards of practice. Members usually hold a degree in law, social work, or psychology, or have equivalent qualifications.
Source: 2021-2025 Alberta Regional Occupational Demand Outlook
Mediators often work in other occupations and contract their services as mediators when they are needed.
Organizations such as the ADR Institute of Alberta and the Alberta Family Mediation Society provide lists of trained mediators to disputants. Being on these lists can help mediators get clients.
This section shows the industries where the majority of people in this occupation work. The data is based on the 2016 Census.
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.
Human resources professionals
2016 NOC: 1121
76.1% of people in this occupational group work in:
NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For examples, see Note.
This section shows the Alberta job market condition, or short-term demand forecast, for this occupation over a 3-year period. It also shows the number of people employed in the occupation.
In Alberta, this occupation is part of 1 or more 2021 National Occupational Classification (NOC) groups.
Source: 2024-2026 Alberta Short-Term Employment Forecast
NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For examples, see Note.
To see data for all occupations, visit Occupations in Demand.
This section shows the employment outlook for this occupation in Alberta over a 5-year period.
Employment outlook is influenced by a wide variety of factors including:
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.
Source: 2021-2025 Alberta Regional Occupational Demand Outlook
Annual growth is from 2021 to 2025. New positions created each year are in addition to job openings created by employment turnover.
NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For examples, see Note.
Wages and salary structures vary. Mediators may be paid per hour, per day, per mediation, or on a fee-for-service contract basis. Those employed as legal professionals often earn higher wages.
In Alberta, this occupation is part of 1 or more 2021 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
Unless otherwise noted, the data shown here is for all industries and all regions in Alberta.
All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production), and other forms of compensation.
To see the full survey data for this NOC group, visit the wage profile.
Other wage sources
To make an informed wage and salary decision, research other wage sources [pdf] to supplement this data.
High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.
| Wages* | Low (5th percentile) | High (95th percentile) | Average | Median |
|---|---|---|---|---|
| Starting | $24.54 | $56.73 | $37.21 | $35.74 |
| Overall | $26.95 | $64.90 | $41.51 | $39.94 |
| Top | $29.85 | $78.15 | $51.08 | $49.05 |
Swipe left and right to view all data. Scroll left and right to view all data.
* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.
Pay brackets for hourly wages
| ALL INDUSTRIES | $81,797 |
|---|---|
| Oil & Gas Extraction | $104,321 |
| Construction | $73,087 |
| Manufacturing | $95,793 |
| Wholesale Trade | $94,780 |
| Retail Trade | $74,942 |
| Transportation and Warehousing | $63,305 |
| Information, Culture, Recreation | $74,911 |
| Finance, Insurance, Real Estate, Leasing | $75,845 |
| Professional, Scientific & Technical Services | $85,234 |
| Educational Services | $76,563 |
| Health Care & Social Assistance | $70,366 |
| Accommodation & Food Services | $51,052 |
| Other Services (Repair, Personal Services and Related) | $86,431 |
| Public Administration | $88,456 |
ADR Institute of Alberta (ADRIA) website: www.adralberta.com
ADR Institute of Canada (ADRIC) website: adric.ca
ADR Learning Institute website: adrlearninginstitute.ca
Alberta Family Mediation Society (AFMS) website: afms.ca
Legal Education Society of Alberta (LESA) website: www.lesaonline.org
Get information and referrals about career, education, and employment options from Alberta Supports.
Updated Mar 22, 2023. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.
