Mediator

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

• 2006 NOC: Specialists in Human Resources (1121) 
• 2006 NOC-S: Specialists in Human Resources (B021) 
• 2011 NOC: Human resources professionals (1121) 

Mediators use conflict resolution techniques to help disputants (people involved in disputes) to reach mutually satisfactory agreements. Mediators do not decide issues.

In general, mediators:

• facilitate communication between disputants
• help disputants clarify the issues, identify underlying concerns and develop a better understanding of their respective needs and interests
• help disputants find creative solutions that are acceptable to all parties concerned.

If the disputants are not able to reach an agreement through mediation, they may choose other dispute resolution processes such as arbitration or litigation (for more information, see the Arbitrator and Lawyer occupational profiles).

Mediation has been used to settle many types of conflicts, including disputes between:

• neighbours
• spouses
• labour and management
• environmental groups and industrial organizations
• landlords and tenants
• co-workers
• parents and teachers
• parents and teens
• business partners
• businesses and their customers (for example, insurance companies and injured parties)
• businesses and their suppliers.

Using mediation to resolve disputes usually is faster and less expensive than going to court. It also allows disputants to:

• keep their arguments private and confidential
• retain control over the outcome of the dispute
• explore a wide range of possible solutions to their differences
• preserve or even improve ongoing business and personal relationships.

In certain types of disputes parties are required to participate in mediation, while in others it is voluntary. In either case, it is best used when:

• there is some ongoing personal or legal relationship between the disputants
• both parties are willing to express personal wants and needs, and are committed to addressing these issues
• there is a commitment to settle using the mediation process
• there is a need to settle the dispute quickly and efficiently.

Mediators work in a variety of physical environments. They may conduct meetings anywhere and at any time that is acceptable to all parties concerned.

Mediators need the following characteristics:

• patience
• a neutral, unbiased attitude and a keen sense of fair play
• the ability to develop rapport with all kinds of people
• good communication skills, including active listening skills and the ability to question effectively and tactfully
• the intellectual ability required to deal with complex factual material, analyze problems and identify and separate the issues involved
• the creativity required to help disputants identify mutually acceptable solutions.

They should enjoy synthesizing information to develop innovative approaches to problems, co-ordinating information, and dealing with people.

Mediators often work in other occupations and contract their services as mediators when they are needed.

When disputants agree to participate in mediation, they must find a mutually acceptable mediator, preferably someone who has training or experience in conflict management. They may obtain lists of trained mediators from organizations such as the Alberta Arbitration and Mediation Society, Alberta Family Mediation Society, or ADR Institute of Canada.

ADR Institute of Canada website: www.adric.ca

Alberta Arbitration and Mediation Society (AAMS) website: www.aams.ab.ca

Alberta Family Mediation Society (AFMS) website: www.afms.ca

Justice Institute of British Columbia (JIBC) website: www.jibc.ca

Legal Education Society of Alberta (LESA) website: www.lesaonline.org

For more information on career planning, education and jobs call the Alberta Supports Contact Centre toll-free at 1-877-644-9992 or 780-644-9992 in Edmonton, or visit an Alberta Supports Centre near you.