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Conciliator, Conflict Resolution Specialist, Dispute Resolution Specialist, Facilitator
In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.
The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:
In Alberta, this occupation is part of 1 or more 2006 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
Interest in researching employee benefit programs and health and safety practices to recommend policy changes and modifications, and in planning staffing, total compensation, training and career development, employee assistance, employment equity and affirmative action programs
Interest in co-ordinating information to administer staffing, total compensation, training and career development, employee assistance, employment equity and affirmative action programs; in co-ordinating employee performance and and appraisal programs, in managing programs and maintaining human resources information and related records systems; and in hiring and overseeing training of staff
Interest in negotiating collective agreements on behalf of employers or workers; in mediating labour disputes and grievances, providing advice on employee and labour relations, and in advising managers and employees on the interpretation of personnel policies, compensation and benefit programs and collective agreements
To identify or change your interest codes, complete the Interests Exercise in CAREERinsite.
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.
Each set of 3 interest codes for this NOC group is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
To fill in or change the values for your abilities, complete the Abilities Exercise in CAREERinsite.
A Quick Guide
You are born with abilities that help you process certain types of information and turn it into action. These abilities influence which skills you can learn more easily.
The abilities or aptitudes shown for this NOC group come from the General Aptitude Test Battery (GATB). The GATB measures 9 aptitudes. It groups them into 3 categories: mental, visual, and physical.
The abilities scores range from 1 to 5, with 5 being stronger.
Mediators use conflict resolution techniques to help people in conflict reach mutually satisfactory agreements. They try to create an understanding between parties. This helps the parties to come up with ideas that may enable both to move forward.
Mediators do not decide issues or give advice. They help to:
Mediators also help parties evaluate their solutions. They ensure the participants have fully resolved the issues and satisfied everyone’s needs to the greatest extent possible.
Mediation is used to settle many types of conflicts, including those between:
They may meet with parties individually or together. During meetings, mediators:
Sometimes parties cannot reach an agreement through mediation. They may then choose other dispute resolution processes such as arbitration or litigation. For more information, see the Arbitrator and Lawyer occupational profiles.
Mediators work in a variety of environments. They may meet parties in person, over the phone, or by videoconference. They may conduct meetings anywhere and at any time that is acceptable to all parties.
Mediators need:
They should enjoy:
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 100 most recent Alberta job postings, collected between Sep 13, 2022 and Jun 02, 2023.
Review these skills to learn:
| Tasks: Plan, develop, implement and evaluate human resources policies and programs | 87 |
|---|---|
| Tasks: Research and prepare occupational classifications, job descriptions and salary scales | 75 |
| Tasks: Co-ordinate employee performance and appraisal programs | 71 |
| Tasks: Advise managers and employees on the interpretation of human resources policies, benefit programs and collective agreements | 70 |
| Attention to detail | 67 |
| Tasks: Research employee benefits and health and safety practices and recommend changes | 64 |
| Tasks: Hire, train and supervise staff | 63 |
| Construction Specialization: Organized | 56 |
| Tasks: Negotiate collective agreements on behalf of employers or workers | 56 |
| Tasks: Administer benefit employment equity and other human resources programs | 50 |
Although many mediators have a professional background, there are no specified minimum education requirements.
Significant practice to develop skills through formal training, coaching, or mentorship is highly recommended. Some organizations offer chances to volunteer, co-mediate, or observe mediations.
The following schools offer programs or courses that are related to this occupation but are not required to enter the field.
To expand or narrow your search for programs related to this occupation, visit Post-Secondary Programs.
Completing a program does not guarantee entrance into an occupation. Before enrolling in an education program, prospective students should look into various sources for education options and employment possibilities. For example, contact associations and employers in this field.
In Alberta, the following organizations offer alternative dispute resolution (ADR), conflict management, or mediation training:
For details, visit each organization’s website.
Those working in other occupations, such as human resources professionals and lawyers, may take mediation courses to help in their line of work.
The ADR Institute of Canada offers the designation Chartered Mediator (C.Med.) to members who have related training and experience.
The Alberta Family Mediation Society (AFMS) offers the designation Registered Family Mediator to members who have the prescribed levels of training and experience and conform to its standards of practice. Members usually hold a degree in law, social work, or psychology, or have equivalent qualifications.
Source: 2019-2023 Alberta Regional Occupational Demand Outlook
Mediators often work in other occupations and contract their services as mediators when they are needed.
Organizations such as the ADR Institute of Alberta and the Alberta Family Mediation Society provide lists of trained mediators to disputants. Being on these lists can help mediators get clients.
This section shows the industries where the majority of people in this occupation work. The data is based on the 2016 Census.
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.
In the 1121: Human resources professionals occupational group, 76.1% of people work in:
Employment outlook is influenced by a wide variety of factors including:
In Alberta, the 1121: Human resources professionals occupational group is expected to have a below-average annual growth of 1.8% from 2019 to 2023. In addition to job openings created by employment turnover, 212 new positions are forecasted to be created within this occupational group each year.
Note
NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For example, only some of the new positions to be created will be for this occupation. It also applies to other data for the NOC group such as number of people employed.
Source: 2019-2023 Alberta Regional Occupational Demand Outlook
Wages and salary structures vary. Mediators may be paid per hour, per day, per mediation, or on a fee-for-service contract basis. Those employed as legal professionals often earn higher wages.
In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.
Unless otherwise noted, the data shown here is for all industries and all regions in Alberta.
All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production), and other forms of compensation.
To see the full survey data for this NOC group, visit the wage profile.
Other wage sources
To make an informed wage and salary decision, research other wage sources [pdf] to supplement this data.
High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.
| Wages* | Low (5th percentile) | High (95th percentile) | Average | Median |
|---|---|---|---|---|
| Starting | $21.63 | $60.36 | $36.60 | $34.83 |
| Overall | $25.64 | $66.13 | $43.66 | $43.60 |
| Top | $27.85 | $77.39 | $51.63 | $50.69 |
Swipe left and right to view all data. Scroll left and right to view all data.
* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.
Pay brackets for hourly wages
| Oil & Gas Extraction | $105,964 |
|---|---|
| Other Services (Repair, Personal Services and Related) | $99,973 |
| Transportation and Warehousing | $89,764 |
| ALL INDUSTRIES | $86,410 |
| Public Administration | $86,184 |
| Manufacturing | $81,926 |
| Health Care & Social Assistance | $81,920 |
| Educational Services | $79,142 |
| Finance, Insurance, Real Estate, Leasing | $74,765 |
| Professional, Scientific & Technical Services | $74,109 |
| Retail Trade | $72,099 |
| Construction | $70,907 |
| Information, Culture, Recreation | $58,546 |
| Accommodation & Food Services | $41,630 |
ADR Institute of Alberta (ADRIA) website: www.adralberta.com
ADR Institute of Canada (ADRIC) website: adric.ca
ADR Learning Institute website: adrlearninginstitute.ca
Alberta Family Mediation Society (AFMS) website: afms.ca
Legal Education Society of Alberta (LESA) website: www.lesaonline.org
Get information and referrals about career, education, and employment options from Alberta Supports.
Updated Mar 22, 2023. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.
