Skip to the main content
This website uses cookies to give you a better online experience. By using this website or closing this message, you are agreeing to our cookie policy. More information
Alberta Supports Contact Centre

Toll Free 1-877-644-9992


The COVID-19 pandemic has impacted legislation and services. Information on this website may not reflect the current situation in Alberta. Please visit for up-to-date information about these impacts.


Mediators are neutral third parties who help people involved in disputes find mutually acceptable resolutions to their conflicts.

Also Known As

Conciliator, Conflict Resolution Specialist, Dispute Resolution Specialist, Facilitator

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Specialists in Human Resources (1121) 
  • 2006 NOC-S: Specialists in Human Resources (B021) 
  • 2011 NOC: Human resources professionals (1121) 
  • 2016 NOC: Human resources professionals (1121) 
Interests & Abilities

In Alberta, this occupation is part of 1 or more 2006 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Specialists in Human Resources
2006 NOC : 1121

Interest Codes

Interest Codes for This NOC Group


Interest in researching employee benefit programs and health and safety practices to recommend policy changes and modifications, and in planning staffing, total compensation, training and career development, employee assistance, employment equity and affirmative action programs


Interest in co-ordinating information to administer staffing, total compensation, training and career development, employee assistance, employment equity and affirmative action programs; in co-ordinating employee performance and and appraisal programs, in managing programs and maintaining human resources information and related records systems; and in hiring and overseeing training of staff


Interest in negotiating collective agreements on behalf of employers or workers; in mediating labour disputes and grievances, providing advice on employee and labour relations, and in advising managers and employees on the interpretation of personnel policies, compensation and benefit programs and collective agreements

Your Interest Codes

To identify or change your interest codes, complete the Interests Exercise in CAREERinsite.

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 

It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective, and Social.

Each set of 3 interest codes for this NOC group is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn About Interests


Typical ability expectations for this NOC group
Your abilities

To fill in or change the values for your abilities, complete the Abilities Exercise in CAREERinsite.

Mental Abilities

General Learning Ability

Verbal Ability

Numerical Ability

Visual Abilities

Spatial Perception

Form Perception

Clerical Perception

Physical Abilities

Motor Coordination

Finger Dexterity

Manual Dexterity

Understanding Abilities

A Quick Guide

You are born with abilities that help you process certain types of information and turn it into action. These abilities influence which skills you can learn more easily.

The abilities or aptitudes shown for this NOC group come from the General Aptitude Test Battery (GATB). The GATB measures 9 aptitudes. It groups them into 3 categories: mental, visual, and physical.

The abilities scores range from 1 to 5, with 5 being stronger.

Learn About Abilities

Updated Mar 31, 2019

Mediators use conflict resolution techniques to help disputants (people involved in disputes or negotiations) reach mutually satisfactory agreements. Mediators do not decide issues.

In general, mediators help disputants clarify the issues. They:

  • Facilitate communication between disputants
  • Identify underlying concerns and develop a better understanding of disputants’ needs and interests
  • Deal with complex factual material and identify and separate the issues involved
  • Help disputants find creative solutions that are acceptable to all parties

If the disputants are not able to reach an agreement through mediation, they may choose other dispute resolution processes such as arbitration or litigation. For more information, see the Arbitrator and Lawyer occupational profiles.

Mediation is used to settle many types of conflicts, including disputes between:

  • Neighbours
  • Spouses
  • Labour and management
  • Environmental groups and industrial organizations
  • Landlords and tenants
  • Co-workers
  • Parents and teachers
  • Parents and teens
  • Families and estates
  • Business partners
  • Businesses and their customers (for example, insurance companies and injured parties)
  • Businesses and their suppliers
Working Conditions
Updated Mar 31, 2019
  • Strength Required Lift up to 5 kg

Mediators work in a variety of environments. They may conduct meetings anywhere and at any time that is acceptable to all parties.

Traits & Skills
Updated Mar 31, 2019

Mediators need:

  • Patience, calmness and neutrality
  • Rapport with all kinds of people
  • Creativity
  • Communication skills, including active listening skills and the ability to question effectively and tactfully
  • Analytical thinking
  • A sense of fair play

They should enjoy:

  • Synthesizing information to develop innovative approaches to problems
  • Co-ordinating information
  • Dealing with people

Top 10 Skills Employers Are Looking For

Human resources professionals
NOC code: 1121

This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 24 most recent Alberta job postings, collected between Dec 02, 2021 and May 19, 2022.

Review these skills to learn:

  • Whether or not this occupation matches your skill set
  • What training you may need to get these skills
  • What skills to highlight in your resumé, cover letter, and interview.
Plan, develop, implement and evaluate human resources policies and programs
Research and prepare occupational classifications, job descriptions and salary scales
Advise managers and employees on the interpretation of human resources policies, benefit programs and collective agreements
Administer benefit employment equity and other human resources programs
Co-ordinate employee performance and appraisal programs
Personal Suitability: Values and ethics
Personal Suitability: Team player
Personal Suitability: Excellent oral communication
Personal Suitability: Excellent written communication
Personal Suitability: Organized
Educational Requirements
Updated Sep 09, 2021
  • Minimum Education Varies

Although many mediators have a professional background, there are no specified minimum education requirements. Experience or training in conflict management is strongly recommended.

In Alberta, the following organizations offer mediation training or conflict management programs:

Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

To expand or narrow your search for programs related to this occupation, visit Post-Secondary Programs.

Completing a program does not guarantee entrance into an occupation. Before enrolling in an education program, prospective students should look into various sources for education options and employment possibilities. For example, contact associations and employers in this field.

Certification Requirements
Updated Mar 31, 2019
  • Certification Not Regulated

The ADR Institute of Canada offers the designation Chartered Mediator (C.Med.) to members who have related training and experience.

The Alberta Family Mediation Society (AFMS) offers the designation Registered Family Mediator to members who have the prescribed levels of training and experience and conform to its standards of practice. Members usually hold a degree in law, social work, or psychology, or have equivalent qualifications.

Employment & Advancement
Updated Mar 31, 2019

Mediators often work in other occupations and contract their services as mediators when they are needed.

Organizations such as the Alberta Arbitration and Mediation Society, Alberta Family Mediation Society, and ADR Institute of Canada provide lists of trained mediators to disputants. Being on these lists can help mediators get clients.

In Alberta, the 1121: Human resources professionals occupational group is expected to have a below-average annual growth of 1.8% from 2019 to 2023. In addition to job openings created by employment turnover, 212 new positions are forecasted to be created within this occupational group each year.

NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For example, only some of the new positions to be created will be for this occupation. It also applies to other data for the NOC group such as number of people employed.

Source: Alberta Regional Occupational Demand Outlook

Wage & Salary
Updated Mar 31, 2019

Wages and salary structures vary. Mediators may be paid per hour, per day, per mediation, or on a fee-for-service contract basis. Those employed as legal professionals often earn higher wages.

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Human resources professionals

2016 NOC : 1121
Average Wage
Per Hour
Average Salary
Per Year
Average Hours
Per Week
Average Months on Payroll
Survey Methodology Survey Analysis

2019 Alberta Wage and Salary Survey

NOC 1121 Wage Profile

Unless otherwise noted, the data shown here is for all industries and all regions in Alberta.

All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production), and other forms of compensation.

To see the full survey data for this NOC group, visit the wage profile.

Other wage sources
To make an informed wage and salary decision, research other wage sources [pdf] to supplement this data.

A: High Reliability
Data Reliability Code Definition

High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $19.80 $54.26 $32.84 $30.33
Overall $22.50 $71.69 $39.69 $37.27
Top $24.28 $84.25 $48.80 $43.90

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

Pay brackets for hourly wages

  • Starting pay: average pay offered for entry-level positions
  • Overall pay: average pay across all employees in this occupation
  • Top pay: average pay offered to top-paid employees

Industry Information
Other Services (Repair, Personal Services and Related)
Oil & Gas Extraction
Public Administration
Professional, Scientific & Technical Services
Educational Services
Transportation and Warehousing
Finance, Insurance, Real Estate, Leasing
Health Care & Social Assistance
Wholesale Trade
Retail Trade
Information, Culture, Recreation
Business, Building and Other Support Services
Accommodation & Food Services

Skills Shortage

Employers that Recruited in the Last 2 Years


Recruiting Employers that Experienced Hiring Difficulties


Employers with Unfilled Vacancies of over 4 Months


Vacancy Rate

Related Post-Secondary Field of Study
  • Social Sciences, Law and Religious Studies
  • Social, Community and Protective Services
Other Sources of Information
Updated Mar 31, 2019

ADR Institute of Canada (ADRIC) website:

Alberta Arbitration and Mediation Society (AAMS) website:

Alberta Family Mediation Society (AFMS) website:

Justice Institute of British Columbia (JIBC) website:

Legal Education Society of Alberta (LESA) website:

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 31, 2019. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

Was this page useful?