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Conciliator, Conflict Resolution Specialist, Dispute Resolution Specialist, Facilitator
In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.
The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:
| Starting | $32.84 |
|---|---|
| Overall | $39.69 |
| Top | $48.80 |
Interest in researching employee benefit programs and health and safety practices to recommend policy changes and modifications, and in planning staffing, total compensation, training and career development, employee assistance, employment equity and affirmative action programs
Interest in co-ordinating information to administer staffing, total compensation, training and career development, employee assistance, employment equity and affirmative action programs; in co-ordinating employee performance and and appraisal programs, in managing programs and maintaining human resources information and related records systems; and in hiring and overseeing training of staff
Interest in negotiating collective agreements on behalf of employers or workers; in mediating labour disputes and grievances, providing advice on employee and labour relations, and in advising managers and employees on the interpretation of personnel policies, compensation and benefit programs and collective agreements
The interest code helps you figure out if you’d like to work in a particular occupation.
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.
Each set of 3 interest codes is listed in order of importance.
A code in capital letters means it’s a strong fit for the occupation.
A code in all lowercase letters means the fit is weaker.
Mediators use conflict resolution techniques to help disputants (people involved in disputes or negotiations) reach mutually satisfactory agreements. Mediators do not decide issues.
In general, mediators help disputants clarify the issues. They:
If the disputants are not able to reach an agreement through mediation, they may choose other dispute resolution processes such as arbitration or litigation. For more information, see the Arbitrator and Lawyer occupational profiles.
Mediation is used to settle many types of conflicts, including disputes between:
Mediators work in a variety of environments. They may conduct meetings anywhere and at any time that is acceptable to all parties.
Mediators need:
They should enjoy:
This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 15 most recent Alberta job postings, collected between Dec 02, 2020 and Jul 23, 2021.
Review these skills to learn:
| Advise managers and employees on the interpretation of human resources policies, benefit programs and collective agreements | 13 |
|---|---|
| Business Equipment and Computer Applications: MS Word | 12 |
| Personal Suitability: Team player | 12 |
| Personal Suitability: Excellent oral communication | 12 |
| Personal Suitability: Excellent written communication | 12 |
| Business Equipment and Computer Applications: MS Excel | 11 |
| Business Equipment and Computer Applications: MS Outlook | 11 |
| Personal Suitability: Effective interpersonal skills | 11 |
| Personal Suitability: Reliability | 11 |
| Personal Suitability: Organized | 11 |
Although many mediators have a professional background, there are no specified minimum education requirements. Experience or training in conflict management is strongly recommended.
In Alberta, the following organizations offer mediation training or conflict management programs:
The Legal Education Society of Alberta (LESA) offers mediation, negotiation, and conflict resolution courses and seminars in Red Deer, Edmonton, and Calgary.
The following schools offer programs or courses that are related to this occupation but are not required to enter the field.
For a broad list of programs and courses that may be related to this occupation try searching using keywords.
The ADR Institute of Canada offers the designation Chartered Mediator (C.Med.) to members who have related training and experience.
The Alberta Family Mediation Society (AFMS) offers the designation Registered Family Mediator to members who have the prescribed levels of training and experience and conform to its standards of practice. Members usually hold a degree in law, social work, or psychology, or have equivalent qualifications.
Mediators often work in other occupations and contract their services as mediators when they are needed.
Organizations such as the Alberta Arbitration and Mediation Society, Alberta Family Mediation Society, and ADR Institute of Canada provide lists of trained mediators to disputants. Being on these lists can help mediators get clients.
In Alberta, the 1121: Human resources professionals occupational group is expected to have a below-average annual growth of 1.8% from 2019 to 2023. In addition to job openings created by employment turnover, 212 new positions are forecasted to be created within this occupational group each year.
Wages and salary structures vary. Mediators may be paid per hour, per day, per mediation, or on a fee-for-service contract basis. Those employed as legal professionals often earn higher wages.
| Wages* | Low (5th percentile) | High (95th percentile) | Average | Median |
|---|---|---|---|---|
| Starting | $19.80 | $54.26 | $32.84 | $30.33 |
| Overall | $22.50 | $71.69 | $39.69 | $37.27 |
| Top | $24.28 | $84.25 | $48.80 | $43.90 |
Swipe left and right to view all data. Scroll left and right to view all data.
* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.
High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.
| Other Services (Repair, Personal Services and Related) | $114,827 |
|---|---|
| Oil & Gas Extraction | $105,975 |
| Public Administration | $80,096 |
| Professional, Scientific & Technical Services | $77,056 |
| ALL INDUSTRIES | $76,768 |
| Educational Services | $74,532 |
| Transportation and Warehousing | $74,325 |
| Finance, Insurance, Real Estate, Leasing | $70,130 |
| Construction | $69,761 |
| Health Care & Social Assistance | $66,702 |
| Manufacturing | $65,699 |
| Wholesale Trade | $64,846 |
| Retail Trade | $60,974 |
| Information, Culture, Recreation | $58,442 |
| Business, Building and Other Support Services | $53,474 |
| Accommodation & Food Services | $48,361 |
ADR Institute of Canada (ADRIC) website: adric.ca
Alberta Arbitration and Mediation Society (AAMS) website: www.aams.ab.ca
Alberta Family Mediation Society (AFMS) website: afms.ca
Justice Institute of British Columbia (JIBC) website: www.jibc.ca
Legal Education Society of Alberta (LESA) website: www.lesaonline.org
Get information and referrals about career, education, and employment options from Alberta Supports.
Updated Mar 31, 2019. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.