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Unit Clerk

Unit clerks perform a variety of reception, clerical and administrative tasks at nursing stations on the units or wards of hospitals and continuing care centres.

  • Avg. Salary $46,210.00
  • Avg. Wage $27.09
  • Minimum Education High school diploma
  • Outlook above avg
  • Employed 5,100
  • In Demand High
Also Known As

Administrative Support, Hospital Unit Clerk

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Medical Secretaries (1243) 
  • 2006 NOC-S: Medical Secretaries (B213) 
  • 2011 NOC: Medical administrative assistants (1243) 
  • 2016 NOC: Medical administrative assistants (1243) 
Skills Shortage

Employers that Recruited in the Last 2 Years

58%
58%
Average Wage
Starting
Overall
Top
  • Certification Not Regulated
  • Strength Required Lift up to 10 kg
Interest Codes
The Unit Clerk is part of the following larger National Occupational Classification (NOC).
Medical Secretaries
SOCIAL

Interest in speaking with people to schedule and confirm medical appointments, to receive and communicate messages for medical staff and patients, and to interview patients

OBJECTIVE

Interest in operating computers and other office equipment; may train other staff in procedures and in use of current software

directive

Interest in compiling information to complete documents, case histories and insurance and other claim forms, to maintain confidential medical files and records, and to order supplies and maintain inventory; may supervise other staff

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Duties
Updated Mar 05, 2021

Unit clerks are responsible for maintaining an orderly nursing station and assisting the healthcare team by:

  • Assembling standard forms for patient charts
  • Coordinating the flow of communication between health care professionals, departments, patients and families
  • Collecting required patient health information to process forms and documents
  • Completing admission and discharge documentation
  • Processing physicians’ orders by recording information on requisition forms, consent forms, chart forms and computerized systems
  • Processing medication, laboratory, diagnostic imaging, dietary and treatment orders
  • Liaising with other departments and external resources as required for patient care
  • Coordinating and scheduling patient tests and treatments with internal departments and external centres
  • Arranging for patient transportation and transfers
  • Contacting patients to advise them of admission, discharge and appointment dates
  • Greeting, screening and directing visitors, and distributing flowers, mail and packages
  • Answering the telephone, relaying messages and transferring calls
  • Performing other administrative and clerical functions, such as word processing and formatting, preparing staff schedules, updating patient census and room lists, filing documents and cards, and requisitioning office and medical supplies
Working Conditions
Updated Mar 05, 2021

Unit clerks generally work day and evening shifts in hospitals and other health care facilities. However, on some wards they may be required to work rotating shifts that include weekends and nights. They may work 4-, 8-, 10- or 12-hour shifts. Hours may change to reflect current health care delivery and staff utilization patterns.

Ongoing exposure to the emotional stress that illness or injury causes patients and their families can cause stress for unit clerks. They work in very busy environments, continually interacting with other people. Unit clerks may be exposed to infection and disease. They must observe proper hygiene and safety precautions.

Unit clerks are routinely required to lift items weighing up to 10 kilograms.

  • Strength Required Lift up to 10 kg
Skills & Abilities
Updated Mar 05, 2021

Unit clerks need:

  • Emotional maturity
  • Critical thinking and problem solving skills
  • Attention to detail and accuracy
  • Organizational and time management skills
  • Excellent oral and written communication skills, including fluency in medical terminology
  • Multitasking skills, with the ability to prioritize and adapt to changing schedules
  • Interpersonal skills, especially the ability to effectively manage difficult behaviours sometimes shown by people in distress
  • Computer skills using various health information management systems
  • The ability to work efficiently despite frequent interruptions
  • The ability to handle stress
  • The ability to maintain patient confidentiality
  • The ability to work as an integral member of the healthcare team, as well as work independently with little supervision
  • The ability to work shift work with varying schedules

They should enjoy working with people, operating computer and related equipment, and compiling information.

Top 10 Skills Employers Are Looking For

Medical administrative assistants
NOC code: 1243

This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 19 most recent Alberta job postings, collected between Nov 04, 2021 and Nov 29, 2021.

Review these skills to learn:

  • Whether or not this occupation matches your skill set
  • What training you may need to get these skills
  • What skills to highlight in your resumé, cover letter, and interview.
Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review
Complete insurance and other claim forms
Determine and establish office procedures and routines
Schedule and confirm appointments
Personal Suitability: Team player
Personal Suitability: Accurate
Personal Suitability: Excellent written communication
Initiate and maintain confidential medical files and records
Personal Suitability: Effective interpersonal skills
Personal Suitability: Excellent oral communication
Educational Requirements
Updated Mar 05, 2021

Employers generally prefer to hire applicants who have a high school diploma and a recognized unit clerk program. Such programs should include instruction in medical terminology and processing medical orders, and a practicum (work experience) component. Applicants with equivalent qualifications may be considered.


Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

ABES (Alberta Business and Educational Services) - Calgary

Academy of Learning - Calgary South

Academy of Learning - Edmonton South

Academy of Learning - Edmonton West

Academy of Learning - Medicine Hat

Alberta Business & Health Institute

Alberta Business and Health Institute

Alberta Paramount College

Bow Valley College

Bredin College of Business and Health Care - Calgary

Bredin College of Business and Health Care - Edmonton

Bredin College of Business and Health Care - Red Deer

Bredin College of Business and Health Care - Spruce Grove

Cambrooks College - Downtown Campus

Canadian Health & Business College

Global College of Business & Technology

Lethbridge College

MCG Career College - Calgary

MCG Career College - Cold Lake

MCG Career College - Red Deer

Medical Reception College 1 Ltd. - Calgary

Medical Reception College 1 Ltd. - Edmonton

Mount Royal University

NorQuest College

Selkirk College

Southern Alberta Institute of Technology

Sundance College - Edmonton

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Certification Requirements
Updated Mar 05, 2021

There is currently no provincial legislation regulating this occupation in Alberta.

Employment & Advancement
Updated Mar 05, 2021

Unit clerks work in:

  • Hospitals
  • Acute care facilities
  • Continuing care facilities
  • Rehabilitation institutions

Full-time job openings for unit clerks are sometimes filled by other hospital employees, such as part-time unit clerks or licensed practical nurses. Therefore, starting employment positions for unit clerks are typically part time or casual.

Applicants for employment are required to undergo a police security clearance and may be asked to complete a medical terminology exam or a keyboarding test.

In large organizations, experienced unit clerks may advance to clerical coordinator positions or move into other clerical and administrative support occupations.

Unit clerks are part of the larger 2011 National Occupational Classification 1243: Medical administrative assistants. In Alberta, 88% of people employed in this classification work in the Health Care and Social Assistance [pdf] industry.

The employment outlook [pdf] in this occupation will be influenced by a wide variety of factors including:

  • Trends and events affecting overall employment (especially in the Health Care and Social Assistance industry)
  • Location in Alberta
  • Employment turnover (when people leave existing positions)
  • Occupational growth (when new positions are created)
  • Size of the occupation

In Alberta, the 1243: Medical administrative assistants occupational group is expected to have an above-average annual growth of 3.4% from 2019 to 2023. In addition to job openings created by employment turnover, 150 new positions are forecasted to be created within this occupational group each year.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated Mar 05, 2021

Depending on the work site, unit clerks may be represented by the Alberta Union of Provincial Employees (AUPE), Canadian Union of Public Employees (CUPE), or the Health Sciences Association of Alberta (HSAA). For information about current collective agreements in the public and not-for-profit sectors, visit their websites.

Medical administrative assistants

Survey Methodology

Survey Analysis

Overall Wage Details
Average Wage
Average Salary
Hours Per Week

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $16.37 $24.99 $23.23 $24.99
Overall $18.75 $29.11 $27.09 $28.96
Top $21.00 $34.86 $31.74 $34.39

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

B: Good Reliability
Data Reliability Code Definition

Good Reliability, represents a CV of between 6.01% and 15.00% and/or fewer than 30 survey observations and/or if survey observations represent less than 50% of all estimated employment for the occupation.


Industry Information
Public Administration
ALL INDUSTRIES
Health Care & Social Assistance

Skills Shortage

Employers that Recruited in the Last 2 Years

58%
58%)

Recruiting Employers that Experienced Hiring Difficulties

13%
13%

Employers with Unfilled Vacancies of over 4 Months

0%
0%

Vacancy Rate

N/A
Related Post-Secondary Field of Study
  • Clerical and Administrative Support
  • Health Care and Medical Sciences
Other Sources of Information
Updated Mar 05, 2021

Alberta Union of Provincial Employees (AUPE) website: www.aupe.org

Canadian Union of Public Employee (CUPE) website: cupe.ca

Health Sciences Association of Alberta (HSAA) website: hsaa.ca

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 05, 2021. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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