Skip to the main content
Alberta Supports Contact Centre

Toll Free 1-877-644-9992

Guest Account Sign In Sign Up
Updated

Computer Service Technician

Computer service technicians install, service, and configure computer systems and networks. This includes desktop computers, servers, and related equipment (such as printers and disk drives).

  • Avg. Salary $58,749.00
  • Avg. Wage $30.48
  • Minimum Education Varies
  • Outlook below avg
  • Employed 8,400
  • In Demand Medium
Also Known As

Computer Specialist, Customer Service Technician, Information Technology Specialist, Personal Computer Service Technician, Service Technician

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used. Here is how this occupation has been classified over time:

  • 2006 NOC: Electronic Service Technicians (Household and Business Equipment) (2242) 
  • 2006 NOC-S: Electronic Service Technicians (Household and Business Equipment) (C142) 
  • 2011 NOC: Electronic service technicians (household and business equipment) (2242) 
Skills Shortage

Employers that Recruited in the Last 2 Years

58%
58%
Average Wage
Starting
Overall
Top
  • Certification Provincially Regulated
  • Strength Required Lift up to 20 kg
Interest Codes
The Computer Service Technician is part of the following larger National Occupational Classification (NOC).
Electronic Service Technicians (Household and Business Equipment)
OBJECTIVE

Interest in precision working to adjust, align, replace and repair equipment, assemblies and components following manuals and schematics; and to inspect and test equipment, components and assemblies using multimeters, circuit testers, oscilloscopes, logic probes and other test instruments, tools and equipment

INNOVATIVE

Interest in analyzing equipment to diagnose and locate circuit, component and equipment faults

METHODICAL

Interest in speaking to customers regarding equipment malfunctions to complete work orders; may supervise other electronic equipment service technicians

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Duties
Updated Mar 31, 2018

Computer service technicians’ roles vary. In general, they:

  • inspect, assemble, and connect new computer equipment
  • configure systems
  • install and update systems and apps
  • install and set up security software (such as firewalls and anti-virus tools)
  • install, configure, and troubleshoot Internet connections
  • diagnose and troubleshoot hardware and software problems
  • connect computers to local area networks (LANs)
  • test new systems
  • respond to customer complaints
  • provide technical advice
  • install circuit boards and equipment (such as printers)
  • keep records of maintenance and repairs
  • study customer equipment performance records
  • maintain inventories of computer systems and system components (such as option cards and hard drives)
  • make sure adequate software licences are in place
  • manage and maintain records of software licenses
  • manage system servers and maintain ongoing system backups.

Computer service technicians work with customer support analysts. They may test new equipment and report results to engineering and manufacturing staff.

Working Conditions
Updated Mar 31, 2018

Computer service technicians work in a variety of settings. Some can be clean and airy. Others may be cold and dusty. They may have to lift and carry computer components.

Technicians usually work a standard work week. But some may be on 24-hour call for certain periods. Some may work overtime if systems fail. The work can be stressful (when systems are not working and customers are upset).

  • Strength Required Lift up to 20 kg
Skills & Abilities
Updated Mar 31, 2018

Computer service technicians need to possess:

  • speaking and listening skills
  • people skills (for dealing with customers in problem situations)
  • mechanical aptitude
  • logical and critical thinking ability
  • an interest in math and science
  • the ability to solve problems
  • the ability to work alone and with others.

They should enjoy:

  • using tools and equipment for precise tasks
  • taking a step-by-step approach to collecting information
  • helping technologists and engineers.
Educational Requirements
Updated Mar 31, 2018

Computer service technicians need at least a high school diploma. They also need related training or experience. Employers often prefer applicants with related post-secondary education and certification.

Advancement may require a related 2-year diploma or equivalent. To learn more about 2-year programs, see the Computer Network Administrator and Computer Programmer occupational profiles.

There are many post-secondary programs in this field. Anyone interested in being a computer service technician should talk to potential employers about training options before they start a training program.

Many employers provide ongoing training opportunities, both in the classroom and on the job, to help computer service technicians keep up to date with rapidly changing technology.


Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

Academy of Learning - Airdrie

Academy of Learning - Calgary NE

Academy of Learning - Calgary South

Academy of Learning - Edmonton Downtown

Academy of Learning - Edmonton South

Academy of Learning - Medicine Hat

Academy of Learning - Red Deer

CDI College of Business, Technology and Health Care - Calgary North

CDI College of Business, Technology and Health Care - Calgary South

CDI College of Business, Technology and Health Care - Edmonton City Centre

CDI College of Business, Technology and Health Care - Edmonton North

CDI College of Business, Technology and Health Care - Edmonton South

CDI College of Business, Technology and Health Care - Edmonton West

Cypress College - Medicine Hat

Northern Alberta Institute of Technology

Robertson College - Calgary NW

Robertson College - Edmonton

For a broad list of programs and courses that may be related to this occupation try searching using keywords.

Certification Requirements
Updated Mar 31, 2018

CompTIA A+ certification is considered an industry standard. It offers theory and practical knowledge. It teaches technicians how to solve problems. Most employers require it.

Candidates must pass an exam to become certified. They can prepare through self-study and experience or take courses that lead to certification. These are available at many colleges.

Information Systems Professional

Information systems professionals investigate, analyze, design, develop or manage information systems based on computer and related technologies through the objective application of specialized knowledge and professional judgement.

Legislation

Information Systems Professional is a protected title under Alberta's Professional and Occupational Associations Registration Act. This means that to call yourself an Information Systems Professional or use the I.S.P. designation, you must be a registered member of the Canadian Information Processing Society of Alberta (CIPS Alberta). You do not have to be registered if you do not call yourself an Information Systems Professional.

What You Need

The Canadian Information Processing Society (CIPS) has defined the body of knowledge required for certification and recognizes the many different ways this standard may be achieved. Applicants must provide documented evidence for 1 of the following I.S.P. designation criteria routes: (1) Established Academic, (2) IT Industry Leader, (3) Established IT Professional, (4) Education Plus Experience, (5) Exam, (6) Professional Experience Only (applicants must have entered the field prior to 1976), or (7) Upgrade from Candidate Status. For official, detailed information, visit the CIPS website, CIPS Alberta website or contact CIPS Alberta.

Working in Alberta

Information systems professionals who are registered and in good standing with a regulatory organization elsewhere in Canada may be eligible for registration in Alberta if registered professionals in the 2 jurisdictions have similar responsibilities and competencies. For more information, see "What if I am already certified in another province or territory?" and the Alberta regulatory authority (below).

Contact Details

Canadian Information Processing Society of Alberta
PO Box 21085
Edmonton, Alberta
Canada T6R 2V4
Phone Number: 780-431-9311
Toll-free phone number: 1-844-431-9311
Fax number: 780-413-0076
E-mail: alberta@cips.ca
Website: ab.cips.ca

Employment & Advancement
Updated Mar 31, 2018

Computer service technicians work for:

  • companies that make computers
  • firms that consult about computers
  • companies that sell and service computers
  • government departments.

Experienced computer service technicians may become supervisors or managers. Those with further training can become technical specialists (that is, they can help engineers design equipment).

Computer service technicians are part of the larger 2011 National Occupational Classification 2242: Electronic service technicians (household and business equipment). In Alberta, 75% of people employed in this classification work in the following industries:

The employment outlook [pdf] in this occupation will be influenced by a wide variety of factors including:

  • trends and events that affect overall employment (especially in the industries listed above)
  • location in Alberta
  • employment turnover (work opportunities that come up when people leave existing positions)
  • occupational growth (work opportunities that come up when new positions are created)
  • size of the occupation.

In Alberta, the C142: Electronic Service Technicians (Household and Business Equipment) occupational group is expected to have a below-average annual growth of 1.5% from 2016 to 2020. In addition to job openings created by employment turnover, 114 new positions are forecasted to be created within this occupational group each year.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated Mar 31, 2018

Earnings vary a lot. Both the employer and the employee’s qualifications and duties affect earnings.

Electronic service technicians (household and business equipment)

Survey Methodology

Survey Analysis

Overall Wage Details
Average Wage
Average Salary
Hours Per Week

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $17.00 $38.32 $26.70 $25.87
Overall $20.00 $43.52 $30.48 $29.28
Top $24.00 $49.04 $34.92 $32.74

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

B: Good Reliability
Data Reliability Code Definition

Good Reliability, represents a CV of between 6.01% and 15.00% and/or fewer than 30 survey observations and/or if survey observations represent less than 50% of all estimated employment for the occupation.


Industry Information
Public Administration
Wholesale Trade
ALL INDUSTRIES
Business, Building and Other Support Services
Information, Culture, Recreation
Retail Trade

Skills Shortage

Employers that Recruited in the Last 2 Years

49%
49%

Recruiting Employers that Experienced Hiring Difficulties

58%
58%

Employers with Unfilled Vacancies of over 4 Months

12%
12%

Vacancy Rate

3%
Related High School Subjects
  • Business, Administration, Finance and IT
    • Networking
  • English Language Arts
  • Mathematics
  • Science
  • Trades, Manufacturing and Transportation
    • Electro-Technologies
Related Post-Secondary Field of Study
  • Computer and Information Technology
Other Sources of Information
Updated Mar 31, 2018

Association of Science and Engineering Technology Professionals of Alberta (ASET) website: www.aset.ab.ca

Canadian Information Processing Society (CIPS) of Alberta website: www.cipsalberta.ca

For more information on career planning, education and jobs call the Alberta Supports Contact Centre toll-free at 1-877-644-9992 or 780-644-9992 in Edmonton, or visit an Alberta Works Centre near you.

Updated Mar 31, 2018. The information contained in this profile is current as of the dates shown. Salary, employment outlook and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

Was this page useful?
Top