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Occupational Profile

Computer Service Technician

Computer service technicians install, service and configure computer systems and networks including desktop computers, servers and peripherals such as printers, disk drives and CD-ROM drives.

  • Avg. Salary $56,886.00
  • Avg. Wage $27.68
  • Minimum Education Varies
  • Outlook Down
  • Employed 7,600
  • In Demand Lower
Also Known As

Computer Specialist, Customer Service Technician, Information Technology Specialist, Personal Computer Service Technician, Service Technician

Skills Shortage

Employers that Recruited in the Last 2 Years

68%
68%
Average Wage
Starting
Overall
Top
  • Certification Provincially Regulated
  • Strength Required Lift up to 20 kg
NOC & Interest Codes
The Computer Service Technician is part of the following larger National Occupational Classification (NOC).
Electronic Service Technicians (Household and Business Equipment)
NOC code: 2242
OBJECTIVE

Interest in precision working to adjust, align, replace and repair equipment, assemblies and components following manuals and schematics; and to inspect and test equipment, components and assemblies using multimeters, circuit testers, oscilloscopes, logic probes and other test instruments, tools and equipment

INNOVATIVE

Interest in analyzing equipment to diagnose and locate circuit, component and equipment faults

METHODICAL

Interest in speaking to customers regarding equipment malfunctions to complete work orders; may supervise other electronic equipment service technicians

Reading Interest Codes
A Quick Guide

The interest code helps you figure out if you’d like to work in a particular occupation. 
It’s based on the Canadian Work Preference Inventory (CWPI), which measures 5 occupational interests: Directive, Innovative, Methodical, Objective and Social.

Each set of 3 interest codes is listed in order of importance.

A code in capital letters means it’s a strong fit for the occupation.

A code in all lowercase letters means the fit is weaker.

Learn More

Duties
Updated Dec 14, 2016

Computer service technicians' duties and responsibilities vary from one position to another but, in general, they:

  • inspect and connect new equipment
  • configure systems and install and update systems and applications software
  • install and configure security software such as firewalls and anti-virus tools 
  • install, configure and troubleshoot Internet connections
  • connect computers to wired and wireless local area networks
  • test new systems to ensure that they are in working order
  • respond to customer complaints and provide technical advice
  • diagnose and troubleshoot hardware and related software problems
  • install circuit boards and peripherals
  • keep records of maintenance work and repairs
  • analyze customer equipment performance records.

Working with customer support analysts, computer service technicians may field test new equipment and report results to engineering and manufacturing personnel.

Working Conditions
Updated Dec 14, 2016

Computer service technicians work in surroundings that may vary from clean and well ventilated to cold and dusty. They may be required to lift and carry computer components weighing up to 40 kilograms.

Technicians usually work a standard work week but may be on 24 hour call for specified periods and work overtime when systems malfunction. The work can be stressful when systems are not working properly and customers are upset.

  • Strength Required Lift up to 20 kg
Skills & Abilities
Updated Dec 14, 2016

Computer service technicians need the following characteristics:

  • good communication and interpersonal skills for dealing with customers in problem situations
  • mechanical aptitude and the ability to think logically and analytically
  • an aptitude for and interest in math and science
  • good problem solving skills
  • the ability to work alone and with others.

They should enjoy using instruments and equipment to perform tasks requiring precision, taking a methodical approach to gathering information, and assisting technologists and engineers.

Educational Requirements
Updated Dec 14, 2016

The minimum education requirement for computer service technicians is a high school diploma plus related training or experience. Employers generally prefer to hire job applicants who have related post-secondary education and certification. Advancement may require a related two year diploma or equivalent. For information about two year programs, see the Computer Network Administrator and Computer Programmer occupational profiles.

There are a variety of post-secondary education programs offered in this field. Prospective students are advised to talk to potential employers about program suitability and reputation before choosing a program of study.

Many employers provide ongoing training opportunities, both in the classroom and on the job, to help computer service technicians keep up to date with rapidly changing technology.

Certification Requirements
Updated Dec 14, 2016

Information Systems Professional

Information systems professionals investigate, analyze, design, develop or manage information systems based on computer and related technologies through the objective application of specialized knowledge and professional judgement.

Legislation

Information Systems Professional is a protected title under Alberta's Professional and Occupational Associations Registration Act. This means that to call yourself an Information Systems Professional or use the I.S.P. designation, you must be a registered member of the Canadian Information Processing Society of Alberta (CIPS Alberta). You do not have to be registered if you do not call yourself an Information Systems Professional.

What You Need

The Canadian Information Processing Society (CIPS) has defined the body of knowledge required for certification and recognizes the many different ways this standard may be achieved. Applicants must provide documented evidence for 1 of the following I.S.P. designation criteria routes: (1) Established Academic, (2) IT Industry Leader, (3) Established IT Professional, (4) Education Plus Experience, (5) Exam, (6) Professional Experience Only (applicants must have entered the field prior to 1976), or (7) Upgrade from Candidate Status. For official, detailed information, visit the CIPS website, CIPS Alberta website or contact CIPS Alberta.

Working in Alberta

Information systems professionals who are registered and in good standing with a regulatory organization elsewhere in Canada may be eligible for registration in Alberta if registered professionals in the 2 jurisdictions have similar responsibilities and competencies. For more information, see "What if I am already certified in another province or territory?" and the Alberta regulatory authority (below).

Contact Details

Canadian Information Processing Society of Alberta
PO Box 21085
Edmonton, Alberta
Canada T6R 2V4
Phone Number: 780-431-9311
Toll-free phone number: 1-844-431-9311
Fax number: 780-413-0076
E-mail: alberta@cips.ca
Website: ab.cips.ca

Employment & Advancement
Updated Dec 14, 2016

Below-average occupational growth is expected in Alberta for 2016 to 2020. Job openings are a result of employment turnover and newly created positions.

Computer service technicians are employed by computer manufacturers, computer consulting firms, computer sales and service firms, and large organizations such as government departments and major corporations.

Experienced computer service technicians may advance to supervisory or management positions. Those who have advanced training may become technical specialists who assist engineers in designing equipment.

Computer service technicians are part of the larger 2011 National Occupational Classification 2242: Electronic service technicians (household and business equipment). In Alberta, 75% of people employed in this classification work in the following industries:

The employment outlook in this occupation will be influenced by a wide variety of factors including:

  • trends and events affecting overall employment (especially in the industries listed above)
  • location in Alberta
  • employment turnover (work opportunities generated by people leaving existing positions)
  • occupational growth (work opportunities resulting from the creation of new positions that never existed before)
  • size of the occupation.

Over 7,600 Albertans are employed in the Electronic service technicians (household and business equipment) occupational group. This group is expected to have a below-average annual growth of 1.5% from 2016 to 2020. As a result, 114 new positions are forecast to be created each year, in addition to job openings created by employment turnover. Note: As computer service technicians form only a part of this larger occupational group, only some of these newly created positions will be for computer service technicians.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Wage & Salary
Updated Dec 14, 2016

Salaries for computer service technicians vary considerably depending on the employer and the employee's qualifications and responsibilities.

For information on ASET's Annual Salary Surveys, see their website.

Electronic service technicians (household and business equipment)
NOC code: 2242

Survey Methodology

Survey Analysis

Overall Wage Details
Average Wage
Average Salary
Hours Per Week

Hourly Wage
For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $15.00 $26.44 $20.66 $20.00
Overall $20.72 $35.00 $27.68 $26.90
Top $24.00 $46.00 $32.24 $31.00

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

B: Good Reliability
Data Reliability Code Definition

Good Reliability, represents a CV of between 6.01% and 15.00% and/or fewer than 30 survey observations and/or if survey observations represent less than 50% of all estimated employment for the occupation.


Industry Information
Public Administration
Business, Building and Other Support Services (aka Management, Administrative, and other Services)
ALBERTA, ALL INDUSTRIES
Wholesale Trade
Information, Culture, Recreation

Skills Shortage

Employers that Recruited in the Last 2 Years

68%
68%

Recruiting Employers that Experienced Hiring Difficulties

36%
36%

Employers with Unfilled Vacancies of over 4 Months

9%
9%

2015 Vacancy Rate

3%
Related High School Subjects
  • English Language Arts
  • Business, Administration, Finance and IT
    • Networking
  • Trades, Manufacturing and Transportation
    • Electro-Technologies
Related Post-Secondary Field of Study
  • Computer and Information Technology
Other Sources of Information
Updated Dec 14, 2016

Canadian Information Processing Society (CIPS) website: www.cips.ca

Association of Science and Engineering Technology Professionals of Alberta - ASET website: www.aset.ab.ca

For more information on career planning, education and jobs, visit the Alberta Learning Information Service (ALIS) website, call the Alberta Career Information Hotline toll-free at 1-800-661-3753 or 780-422-4266 in Edmonton, or visit an Alberta Works Centre near you.

Updated Sep 01, 2009. The information contained in this profile is current as of the dates shown. Salary, employment outlook and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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