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Administrative Assistant

Administrative assistants perform duties ranging from general office tasks to providing vital support on special projects.

Also Known As

Administrative Professional, Administrative Support Personnel, Clerical Assistant, Information Clerk, Office Personnel, Secretary, Concierge

NOC Codes

In Canada, the federal government groups and organizes occupations based on a National Occupational Classification (NOC) system. This alis occupation may not reflect the entire NOC group it is part of. Data for the NOC group can apply across multiple occupations.

The NOC system is updated every 5 years to reflect changes in the labour market. Government forms and labour market data may group and refer to an occupation differently, depending on the system used.

Here is how this occupation has been classified over time.

2006 NOC

  • 1411: General Office Clerks

2006 NOC-S

  • B511: General Office Clerks

2011 NOC

  • 1241: Administrative assistants

2016 NOC

  • 1241: Administrative assistants

2021 NOC

  • 13110: Administrative assistants

2023 OaSIS

  • 13110.00: Administrative assistants
Duties
Updated Mar 31, 2024

As today’s offices run on changing technology, the duties of administrative assistants are constantly changing as well. In general, administrative assistants handle a broad range of business and organizational details. They answer telephones, greet visitors, meet with clients, and respond to routine inquiries. They also may:

  • Use word processing, desktop publishing, database, spreadsheet, or presentation software to prepare reports, memos, letters, invoices, financial statements, slide shows, and other documents
  • Use specialized software to create forms
  • Organize meetings, including finding locations, managing invitations and RSVPs, preparing and distributing agendas and support materials
  • Record, distribute, and revise minutes
  • Source supplies and organize food and beverages for events or meetingsManage shipping, receiving, and collecting office mail
  • Open, sort, and distribute faxes, regular mail, and email, and manage responses as directed
  • Schedule and manage supervisors’ appointments, travel, and meetings using electronic calendar systems
  • Arrange air and ground travel and accommodations
  • Prepare expense reports, manage petty cash, and perform other money management tasks such as using debit / credit technology and e-transfer apps
  • Handle basic bookkeeping duties such as accounts payable and receivable and reconciling accounts
  • Develop and maintain records management systems, including classifying and coding electronic and hardcopy files
  • Troubleshoot basic hardware and software problems and contact IT experts for more advanced help as needed
  • Order, maintain, and operate office equipment such as fax machines, photocopiers, voice messaging systems, computer scanning equipment, and printers, and contact experts for advanced help as needed
  • Research and recommend technology purchases
  • Research information on the internet, prepare intranet documents, and help maintain company websites
  • Manage projects and events (see the Special Event Coordinator occupational profile)
  • Supervise, manage, and train staff
  • Manage mobile devices including mobile apps
  • Manage alert (such as security or fire alarm) systems
Working Conditions
Updated Mar 31, 2024
  • Strength Required Lift up to 5 kg

Administrative assistants work in office environments. They usually work standard office hours but may need to work overtime to meet deadlines. There is some work in virtual environments, which allows employees to work from any location using technology such as laptop computers, cellular phones, and internet access.

Work Personalities

In Alberta, this occupation is part of 1 or more 2023 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

How This Occupation Compares to Your Work Personalities

Fit
Fit Guide
An occupation can be a great, good, fair, weak, or poor fit for you.
C
Conventional
This occupation
You
E
Enterprising

This Occupation’s Work Personalities

Your Work Personalities

Quick Guide

Alis work personalities are based on Holland’s theory. It identifies 6 personality types: Realistic, Investigative, Artistic, Social, Enterprising, and Conventional. People with similar personalities and interests will tend to pursue similar careers. They are likely to create work environments that are favourable to their type.

Most people will identify with 2 or 3 dominant personalities. If the occupation’s personalities match your more dominant types, this occupation is more likely to be satisfying and rewarding to you.

This Occupation’s Work Personalities lists the personalities most likely to be found in that occupation. They are listed in order of importance, with 1 as the most important.

Your Work Personalities shows where the occupation’s personalities rank within your test results. Rank 1 is your most dominant type and 6 is your least dominant.

Learn about work personalities

Abilities

In Alberta, this occupation is part of 1 or more 2023 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Administrative assistants
2023 OaSIS: 13110.00

How This Occupation Compares to Your Abilities

The graph below shows how well your scores match the overall abilities for this occupation.

The closer your ability scores are to the center, the more they match this occupation’s. The further away they are, the less they match this occupation’s.

The lower your ability scores are compared to the occupation’s, the more challenging the occupation will likely be for you. The higher your ability scores are compared to the occupation’s, the less challenging the occupation will likely be for you.

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities

Abilities Sets

The 49 abilities are grouped into 5 abilities sets: Critical Thinking, Numbers and Patterns, Physical Activity, Mind-Body Coordination, and Senses.

Some abilities are more relevant to an occupation than other abilities. Individual abilities that are not relevant to an occupation are greyed out.

Critical Thinking

Critical Thinking includes 9 abilities related to identifying and solving problems, thinking of ideas, and communication, such as speaking and writing.

This is how well your scores match the set of Critical Thinking abilities for this occupation:

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities

Numbers and Patterns

Numbers and Patterns includes 10 abilities related to math, memorizing, and multitasking. It also includes how we perceive patterns, shapes, and distances.

This is how well your scores match the set of Numbers and Patterns abilities for this occupation:

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities

Physical Activity

Physical Activity includes 9 abilities related to strength, balance, flexibility, coordination, and endurance. 

This is how well your scores match the set of Physical Activity abilities for this occupation:

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities

Mind-Body Coordination

Mind-Body Coordination includes 9 abilities related to movement control and how we react to signals. It also includes fine motor skills, such finger and hand dexterity and hand-eye coordination.

This is how well your scores match the set of Mind-Body Coordination abilities for this occupation:

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities

Senses

Senses includes 12 abilities related to seeing, hearing, and speaking. 

This is how well your scores match the set of Senses abilities for this occupation:

lower
a match
higher
Typical ability expectations for this NOC group
Your abilities

Quick Guide

The abilities or aptitudes shown for this NOC group come from the Occupational and Skills Information System (OaSIS).

The abilities scores range from 1 to 5, with 5 being stronger.

Occupations use different combinations and levels of these abilities. The Abilities Quiz helps you learn more about your ability levels and which occupations match your strengths.

If you have completed the Abilities Quiz, you can compare the occupation’s ability expectations to your own ability scores. Your scores may be lower than, a match to, or higher than the occupation’s expected abilities.

Learn about abilities

Traits & Skills
Updated Mar 31, 2024

Administrative assistants need:

  • Initiative and a professional attitude
  • Discretion
  • Oral and written communication skills
  • Time-management and organizational skills
  • The ability to work independently or as part of a team
  • Computer keyboarding skills
  • Conflict-resolution skills
  • Problem-solving skills
  • The ability to be resourceful
  • Customer service skills

They should enjoy:

  • Working with people
  • Using computer applications
  • Compiling and organizing information
  • Solving problems

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Top 10 Skills Employers Are Looking For

Administrative assistants

2016 NOC: 1241

This chart shows which job skills are currently in highest demand for this occupational group. It was created using this occupation's 117 most recent Alberta job postings, collected between Oct 06, 2025 and Nov 04, 2025.

Review these skills to learn:

  • Whether or not this occupation matches your skill set
  • What training you may need to get these skills
  • What skills to highlight in your resumé, cover letter, and interview.
Tasks: Answer telephone and relay telephone calls and messages
Tasks: Schedule and confirm appointments
Tasks: Order office supplies and maintain inventory
Tasks: Answer electronic enquiries
Tasks: Compile data, statistics and other information
Tasks: Greet people and direct them to contacts or service areas
Tasks: Type and proofread correspondence, forms and other documents
Tasks: Determine and establish office procedures and routines
Experience: 1 year to less than 2 years
Tasks: Set up and maintain manual and computerized information filing systems
Educational Requirements
Updated Mar 31, 2024
  • Minimum Education 1 year post-secondary

Most employers, particularly in specialized fields, require administrative assistants to have related post-secondary education and computer skills.

Related Education

The following schools offer programs or courses that are related to this occupation but are not required to enter the field.

ABES (Alberta Business and Educational Services) - Calgary
Ace Career College
Alberta Business & Health Institute - Calgary
Alberta Business & Health Institute - Red Deer
Business IQ Training
Calgary College of Dental Health
Career College of Excellence Canada (CCEC)
CDI College of Business, Technology and Health Care - Calgary North
CDI College of Business, Technology and Health Care - Calgary South
CDI College of Business, Technology and Health Care - Edmonton City Centre
CDI College of Business, Technology and Health Care - Edmonton West
CDI College of Business, Technology and Health Care - Red Deer
Dental Dynamic Institute
East-West College of Business & Technology
East-West College of Business & Technology - Calgary City Centre
International College of Business and Technology
Lethbridge Polytechnic
Maskwacis Cultural College
Northwestern Polytechnic
Professional Institute of Management & Technology
Red Deer Polytechnic
Reeves College - Calgary South
Reeves College - Edmonton
Reeves College - Edmonton North
Reeves College - Lloydminster
Reeves College Edmonton South
Robin College - Edmonton
Robin College - Red Deer
Robin College - Spruce Grove
Southern Alberta Institute of Technology
Sundance College - Edmonton
Yellowhead Tribal College Edmonton

To expand or narrow your program options, visit Post-Secondary Programs and start your search with:

Completing a program does not guarantee entrance into an occupation. Before enrolling in an education program, prospective students should look into various sources for education options and employment possibilities. For example, contact associations and employers in this field.

Certification Requirements
Updated Mar 31, 2024
  • Certification Not regulated

There is currently no provincial legislation regulating this occupation in Alberta.

Employment & Advancement
Updated Mar 31, 2024

 

Administrative assistants may work in any industry. Some are self-employed and work remotely from home. Experienced administrative assistants may advance from routine clerical tasks to a skilled specialty or to supervising other office assistants.

Industry Concentration

This section shows the industries where the majority of people in this occupation work. The data is based on the 2016 Census.

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.

Administrative assistants
2016 NOC: 1241

78.5% of people in this occupational group work in:

NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For examples, see Note.

3-Year Job Market Forecast

This section shows the Alberta job market condition, or short-term demand forecast, for this occupation over a 3-year period. It also shows the number of people employed in the occupation.

In Alberta, this occupation is part of 1 or more 2021 National Occupational Classification (NOC) groups.

Administrative assistants
2021 NOC: 13110
Balanced
Job Market
22,000
Employed in AB

Source: 2024-2026 Alberta Short-Term Employment Forecast

NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For examples, see Note.

To see data for all occupations, visit Occupations in Demand.

5-Year Job Market Forecast

This section shows the employment outlook for this occupation in Alberta over a 5-year period.

Employment outlook is influenced by a wide variety of factors including:

  • Time of year (for seasonal jobs)
  • Location in Alberta
  • Employment turnover (when people leave existing positions)
  • Occupational growth (when new positions are created)
  • Size of the occupation
  • Trends and events that affect overall employment, especially in the industry or industries from the previous list

In Alberta, this occupation is part of 1 or more 2016 National Occupational Classification (NOC) groups.

Administrative assistants
2016 NOC: 1241
2.6%
Annual Growth
(Above average)
640
New Positions

Source: 2021-2025 Alberta Regional Occupational Demand Outlook

Annual growth is from 2021 to 2025. New positions created each year are in addition to job openings created by employment turnover.

NOC groups often include several related occupations. Although there is labour market data for the larger NOC group, this occupation makes up only a part of that group. It means data for this occupation may be different than the data shown. For examples, see Note.

Employment turnover is expected to increase as members of the baby boom generation retire over the next few years.

Related Alberta Job Postings
Wage & Salary
Updated Mar 31, 2024

Salaries for administrative assistants vary depending on their qualifications, the responsibilities that come with the position, and the type of employer. For example, a unionized position in a large corporation may be significantly more than a position in a small start-up or a not-for-profit organization.

Information about earnings in the not-for-profit sector is available from the 2021 Alberta Wage and Salary Survey’s supplemental nonprofit sector report.

In Alberta, this occupation is part of 1 or more 2021 National Occupational Classification (NOC) groups. If there are multiple related NOC groups, select a NOC heading to learn about each one.

Administrative assistants

2021 NOC: 13110
Average Wage
$27.25
Per Hour
Average Salary
$50,062.00
Per Year
Average Hours
35.3
Per Week
Average Months on Payroll
11.9
Survey Methodology Survey Analysis

Source
2023 Alberta Wage and Salary Survey

NOC 13110 Wage Profile

Unless otherwise noted, the data shown here is for all industries and all regions in Alberta.

All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production), and other forms of compensation.

To see the full survey data for this NOC group, visit the wage profile.

Other wage sources
To make an informed wage and salary decision, research other wage sources to supplement this data.

A: High Reliability
Data Reliability Code Definition

High Reliability, represents a CV of less than or equal to 6.00% and 30 survey observations and/or represents 50% or more of all estimated employment for the occupation.


Hourly Wage

For full-time and part-time employees
  • Low
  • High
  • Average
  • Median
Starting
Overall
Top

Hourly Wage

For full-time and part-time employees
Wages* Low (5th percentile) High (95th percentile) Average Median
Starting $17.00 $29.39 $22.79 $23.07
Overall $19.67 $37.53 $27.25 $26.75
Top $21.00 $50.00 $31.02 $28.04

Swipe left and right to view all data. Scroll left and right to view all data.

* All wage estimates are hourly except where otherwise indicated. Wages and salaries do not include overtime hours, tips, benefits, profit shares, bonuses (unrelated to production) and other forms of compensation.

Pay brackets for hourly wages

  • Starting pay: average pay offered for entry-level positions
  • Overall pay: average pay across all employees in this occupation
  • Top pay: average pay offered to top-paid employees

Industry Information

ALL INDUSTRIES
Agriculture
Oil & Gas Extraction
Utilities
Construction
Manufacturing
Wholesale Trade
Retail Trade
Transportation and Warehousing
Information, Culture, Recreation
Finance, Insurance, Real Estate, Leasing
Professional, Scientific & Technical Services
Business, Building and Other Support Services
Educational Services
Health Care & Social Assistance
Accommodation & Food Services
Other Services (Repair, Personal Services and Related)
Public Administration

Skills Shortage

Employers that Recruited in the Last 2 Years
42%
42%)
Recruiting Employers that Experienced Hiring Difficulties
24%
24%
Employers with Unfilled Vacancies of over 4 Months
3%
3%
Vacancy Rate
9%
Related Post-Secondary Field of Study
  • Clerical and Administrative Support
Other Sources of Information
Updated Mar 31, 2024

International Association of Administrative Professionals (IAAP) website: www.iaap-hq.org

Get information and referrals about career, education, and employment options from Alberta Supports.

Updated Mar 31, 2024. The information contained in this profile is current as of the dates shown. Salary, employment outlook, and educational program information may change without notice. It is advised that you confirm this information before making any career decisions.

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